How to Pay Your Yucaipa Valley Water District Bill Online, by Phone, or In Person

Paying your water bill on time is important to avoid late fees and service disruptions. The Yucaipa Valley Water District offers several convenient payment options to customers. In this article, we’ll provide a step-by-step guide on how to pay your Yucaipa Valley Water District water bill online, by phone, automatic bank draft, mail, or in person.

Paying Online

The easiest way to pay your water bill is online through the Yucaipa Valley Water District website Here’s how to pay online

1. Go to https //www.yvwdus/ and click on the “Pay Bill” link at the top of the page. This will take you to the payment portal

2. Enter your 10-digit account number and 4-digit PIN. Your account number can be found on your water bill. If you don’t have a PIN, you can easily create one.

3. Select whether you want to pay with a credit/debit card or electronic check,

4. Enter your payment information. For credit/debit payments, you’ll need to provide your card number, expiration date, and security code. For electronic checks, you’ll need your bank account number and routing number.

5. Enter the payment amount and select the date you want your payment to process.

6. Review the payment summary and click “Submit Payment” when ready.

The payment will be processed immediately. You’ll receive a confirmation email with your payment details. Payments made before 10 PM will be posted to your account the next business day.

Paying by Phone

You can also pay your water bill easily over the phone using the Yucaipa Valley Water District’s automated payment system.

To pay by phone:

1. Call (909) 797-5135. This is the direct line to the automated payment system.

2. Follow the voice prompts to enter your 10-digit account number and 4-digit PIN.

3. Choose whether you want to pay with a debit/credit card or electronic check and enter your payment information.

4. Confirm your payment details. The system will read back your payment amount and the date the payment will process.

5. Stay on the line until you receive a confirmation number. This is proof your payment went through.

Phone payments made before 5:30 PM on weekdays will be posted to your account the next business day.

Paying by Automatic Bank Draft

For hassle-free bill payment, consider enrolling in the automatic bank draft program. This authorizes Yucaipa Valley Water District to automatically withdraw your water bill payment each month from your checking or savings account.

To enroll:

1. Download the Auto-Pay form from https://www.yvwd.us/ under “How Do I…Sign Up For/Change Auto-Pay”.

2. Fill out your account and bank account information.

3. Attach a voided check for verification.

4. Mail the completed form to Yucaipa Valley Water District.

Once enrolled, your payment will be automatically deducted from your bank account each month on the due date. You’ll still receive a monthly bill for your records.

Paying by Mail

If you prefer, you can mail your payment to:

Yucaipa Valley Water District
PO Box 730
Yucaipa, CA 92399

To avoid late fees, allow 7-10 days for standard mail delivery. We recommend paying at least a week before the due date.

Payments must be received by the due date to avoid late fees, regardless of postmark.

Make checks or money orders payable to Yucaipa Valley Water District. Include your 10-digit account number on the check.

Paying In Person

For in-person bill payment, visit the Yucaipa Valley Water District office at:

12770 Second Street
Yucaipa, CA 92399

Office hours are Monday-Thursday 8 AM – 5 PM. The office is closed Fridays and holidays.

You can pay by cash, check, money order, or credit/debit card at the front counter. Make sure to bring your water bill.

After making your payment, you’ll receive a receipt as proof of payment. Cash payments will be immediately credited to your account. Check payments may take up to 48 hours to process.

Payment Arrangements

If you’re unable to pay your full balance, Yucaipa Valley Water District offers payment arrangements. Payment plans allow you to pay your past due balance over an extended period while keeping your water service active.

To set up a payment plan:

• Call Customer Service at (909) 797-5117 as soon as possible. Customers with past due balances are contacted via phone 15 days after the bill is issued.

• Discuss your financial situation and ability to pay. You’ll need to pay a percentage of the past due amount upfront.

• If approved, the remaining balance is divided into equal monthly payments over 3-6 months. An agreement will be mailed to you.

• Stick to the agreed upon schedule to avoid shut offs. Late arrangements may incur fees.

Financial Assistance Programs

If you’re facing financial hardship, Yucaipa Valley Water District partners with United Way to administer customer assistance programs that provide bill discounts or grants.

Programs include:

• Help to Others (H20) – Offers a 20% discount on water bills for low-income seniors and disabled customers.
• Project H20 – Provides one-time grants up to $200 for customers unable to pay their water bill due to unforeseen hardship.

Contact United Way at 2-1-1 to learn more and apply. Proof of income, hardship, and Yucaipa Valley Water District account status are required.

Avoid Late Fees

To avoid late payment penalties, make sure to pay your water bill by the due date listed on your bill. Yucaipa Valley Water District charges late fees as follows:

• Bills unpaid 25 days after billing date: 10% penalty
• Bills unpaid 35 days after billing date: Shut off notice mailed ($20 fee)
• Bills unpaid 45 days after billing date: Shut off notice posted at service address ($45 fee)
• Service disconnected for nonpayment: Reconnection fee ($45)

Set up recurring payments or bill notifications to stay on top of your bill. A late fee waiver may be granted once every 12 months if you have a good payment history.

Paying your Yucaipa Valley Water District bill on time ensures uninterrupted service while avoiding unnecessary fees. This guide provided all the ways to pay – from the convenience of online, phone, and auto-draft options to old fashioned mail or in-person payments. Reach out to Customer Service if you need help or to set up personalized payment arrangements. Consistently making payments by the due date is key to maintaining a positive account status.