Paying your water bill on time is an important responsibility as a customer of York Water Company. The company offers several convenient payment options to fit your needs. In this article, we’ll explain the different ways you can pay your York Water Company bill.
Online Bill Pay
The easiest way for most customers to pay their York Water Company bill is online through the customer portal To use the online bill pay system, you’ll first need to create an account on the York Water Company website Signing up is free and only takes a few minutes.
Once you have an account, you can login anytime to view your latest bill and make a payment. York Water Company accepts payments directly from your bank account, debit card or credit card. When paying online, you can choose between one-time payments or setup recurring payments to have your bill paid automatically each month.
Online payments are posted to your account the next business day as long as they are made before 8pm. One major advantage of paying online is that you can also enroll in paperless billing to receive your bill electronically rather than by mail. Going paperless helps the environment and makes bill management easier.
Pay by Phone
If you prefer to speak to someone directly, York Water Company offers a toll-free automated phone payment system. To use this system, call 1-866-665-9578 and follow the prompts to enter your account information and make a payment. You’ll need to have your bank account or credit card information ready when you call.
The automated phone payment system is available 24/7 for your convenience. Payments made over the phone before 8pm will be credited to your account the next business day, just like online payments. Using the automated system is usually faster than waiting for a customer service agent.
Pay by Mail
For customers who prefer to mail in a payment, York Water Company accepts checks and money orders by mail. Your bill stub should be included with any mailed payment. Payments can be mailed to:
The York Water Company
PO Box 3009
Lancaster, PA 17604-3009
Keep in mind that payments made by mail take longer to process than online or phone payments. Your payment must physically travel through the postal system before it can be received and posted to your account. Allow 5-7 business days for mailed payments.
To avoid late fees, make sure your mailed payment is sent out with enough time to arrive before the due date shown on your bill. The company cannot guarantee when a mailed payment will arrive, so online or phone payments are recommended if you need to get a payment posted quickly.
Payment Services for Certain Municipalities
In additional to providing water service, York Water Company handles billing and payment collection for wastewater, sewer service, and refuse collection in some municipalities. Special instructions apply in these cases:
City of York Refuse Customers
For City of York refuse customers, York Water Company currently handles billing and payment processing. However, that will change effective January 1, 2025. At that time, York Water Company will no longer manage billing for City of York refuse service.
Payments for 2024 refuse bills will be accepted by York Water Company through January 31, 2025. After February 1, 2025, all refuse payments must be directed to the City of York Public Works Department instead.
Contact the Public Works Department at 717-849-2245 or [email protected] for questions related to billing, payment, service issues, or missed pickups after January 1, 2025.
Spring Garden Township Wastewater Customers
York Water Company handles billing and payment processing for wastewater services in Spring Garden Township. A convenience fee applies to online debit/credit payments and recurring ACH payments. Check the township’s information page on the York Water website for current convenience fee amounts and payment instructions.
New Salem Borough Wastewater Customers
Similarly, York Water Company processes bills and payments for New Salem Borough wastewater customers. Convenience fees also apply. Refer to the borough’s information page on the York Water site for details.
Payment Arrangements and Assistance Programs
If you are having trouble paying your York Water Company bill, contact customer service to ask about payment arrangements or bill assistance programs. There may be options to spread out payments over several months or receive financial assistance if you qualify based on income level.
The company would much rather work with customers to set up a payment plan than disconnect service for non-payment. Don’t ignore bills that you can’t pay in full. Call York Water Company’s customer service team at 717-845-3601 for help getting your account back in good standing.
Avoid Late Fees and Service Disruptions
To summarize, paying your York Water Company bill on time prevents late fees, collections actions, and possible service disruptions. Online bill pay through the York Water website is the most convenient option for most customers. You can also pay over the phone using the automated system or by mailing in a payment with your bill stub.
Special instructions apply to customers in certain municipalities where York Water handles wastewater, sewer service, and refuse billing. Check the company’s website for details based on where you live. If you need help with an overdue bill, reach out to York Water’s customer service team right away to set up arrangements. Consistently paying your water bill on time makes your life easier and maintains uninterrupted service.
Start or stop service.
You can easily apply to or start or stop water and wastewater service online.
Learn about wastewater service.
Wastewater is the water that flows down the drain and into a sewer system. We operate wastewater treatment plants and wastewater collection systems in four counties.
York Water Company offering grants to people unable to pay due to the coronavirus pandemic
How much does the York water company charge for wastewater billing?
The York Water Company handles wastewater service billing and payments for Spring Garden Township. When you pay your bill by debit or credit card, there is a $3.25 convenience fee per $500.00 maximum payment amount. When you pay by recurring ACH/eCheck, there is a $0.75 convenience fee.
How do I pay my York water bill?
Pay your bill and enroll in time-saving services. Whether you are a York Water customer or a municipal customer, you can pay your bill with the payment options below. In a hurry? Make a quick payment without signing into the customer portal. Use our toll-free automated payment system.
What services does the York Water Company provide?
Several municipalities contract with The York Water Company for billing services. Services include wastewater, also known as sewer, and refuse services. See the following municipal services for special billing information and convenience fees. The York Water Company currently handles billing and payments for City of York refuse service customers.
Who handles billing & payments for city of York refuse service customers?
The York Water Company currently handles billing and payments for City of York refuse service customers. However, effective January 1, 2025, The York Water Company will cease to be the manager of billing for the City of York refuse customers.
When does York water stop billing for refuse customers?
However, effective January 1, 2025, The York Water Company will cease to be the manager of billing for the City of York refuse customers. Payments will be accepted by York Water through January 31, 2025 after which all payments will be made to the York City Public Works Department.
Why should you choose York Water Company?
The York Water Company provides our customers with safe, dependable, high-quality water and wastewater services. Learn more about our commitment to water quality. We are an active member of the communities we serve. We sponsor, volunteer, and give back in so many ways.