Paying your electricity bill is an essential part of being a Wtu Retail Energy customer. Knowing your options for paying online can help ensure your bill gets paid accurately and on time every month. In this article, we’ll walk through the different ways Wtu Retail Energy offers for customers to pay their bill online.
Overview of Wtu Retail Energy
Wtu Retail Energy provides electricity service to customers in West Texas, including cities like Abilene, Alpine, Childress, Lubbock, San Angelo, Sonora and Vernon. They are the largest electricity provider in that part of the state.
While Wtu Retail Energy handles the electricity supply and customer service the local utility company like AEP Texas North still maintains the poles, wires, and meters in your area. This means that even as a Wtu customer you’ll see some utility charges on your monthly bill in addition to the Wtu Retail Energy supply charges.
Why Pay Your Bill Online
Paying online offers Wtu Retail Energy customers several advantages
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Convenience: Pay anytime, anywhere with an internet connection – no need to mail payments or drop off in person.
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Avoid Late Fees: Online payments can be made up until the due date to avoid late payment fees.
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Payment Tracking: Payment history is available to view online at any time.
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Automatic Payments: Set up recurring, automatic payments from a bank account or credit card so you never miss a payment.
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Paperless Billing: Go paperless with online-only billing to save paper and reduce clutter.
Wtu Retail Energy Online Account Access
To pay your bill online, you’ll first need to set up access to your Wtu Retail Energy online account, if you haven’t already.
You can register for an online account on the Wtu website. You’ll need your Wtu account number and an email address.
Once your account is created, you can download the Wtu Retail Energy mobile app for account access on the go. The app is available for both iOS and Android.
One-Time Payments
For one-time, on-demand bill payments, Wtu offers a few different options:
Pay Now Through the Wtu Website
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Log into your Wtu online account.
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Select “Pay Now” and enter your payment details.
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Payments can be made directly from a bank account, debit card or credit card.
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Payment will process immediately.
Pay Now Through the Mobile App
You can also make one-time payments in the Wtu mobile app:
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Open the app and log into your account.
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Tap the bill amount under “Current Balance”.
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Enter your payment details and submit.
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Payment will process right away.
Pay by Phone
Call Wtu Customer Service at 1-844-742-1330 and follow the prompts to make a payment over the phone with an agent. You’ll need to provide your account information and payment details.
Automatic and Recurring Payments
For hassle-free bill pay, set up automatic payments through your Wtu online account. With autopay, your bill will be paid automatically each month.
Bank Account AutoPay
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Log into your Wtu account online.
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Under “Payment Options”, choose “AutoPay”.
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Select your bank account and enter your details.
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Pick a payment date each month. Payments will process automatically.
Credit/Debit Card AutoPay
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Log into your Wtu account online.
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Under “Payment Options”, choose “AutoPay”.
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Select your credit or debit card and enter your details.
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Pick a payment date each month. Payments will process automatically.
You can cancel or change your autopay settings any time through your online account. Autopay gives you peace of mind that your bill will be paid on time each month.
Payment History and Receipts
Your Wtu account online gives you access to view past bills and payment history. You can track payments made by various methods all in one place.
For tax purposes or your records, you can print out payment receipts and billing statements. Your account online stores up to 12 months of history.
Avoid Late Fees with On Time Payment
Wtu Retail Energy bills must be paid by the due date to avoid any late fees. Online payments offer an easy way to pay your bill right up until the due date.
Accounts with a past due balance of $50 or higher are subject to a one-time late fee of 5% of the overdue amount. Pay on time to avoid these extra charges.
Online payments give Wtu Retail Energy customers a fast, convenient way to pay their electricity bill. Sign up for automated payments to take the hassle out of bill pay. Pay on or before the due date to avoid any late fees. Take advantage of all the benefits paying online offers Wtu customers today.
WTU Retail Energy service areas
- Read a plan’s Electricity Facts Label before signing a contract. This important document contains details like the price per kilowatt-hour you’ll be charged, information about early termination fees and other charges, and how much of your energy (if any) will be renewable.
- Confirm supplier setup. Once your order has been confirmed on our site, your new electricity supplier will coordinate with your utility. You’ll receive confirmation about your new service start date, and there should not be any interruption to your energy.
- Pay attention to your electricity bill. Your local utility company will still deliver your electricity and maintain electric infrastructure including meters and power lines. If you see TDU or TDSP charges on your monthly bill, know that these are standard and independent of your supplier rate.
Green energy options with WTU Retail Energy
The company does not offer green energy, but businesses can tap into renewable energy plans if with Direct Energy.
WTU Retail Energy participates in a number of community initiatives, including a program called Neighbor to Neighbor that provides emergency assistance. Customer donations are matched dollar for dollar toward helping people who are struggling to pay their electric bills.
A “Smarter” way to pay for electricity
FAQ
What is the phone number for TXU bill pay?
What happened to West Texas utilities?
Can I pay my txu bill late?
Does WTU energy accept bill payments?
WTU Energy accepts bill payments at its customer service line. An online customer account through WTU Energy allows bill payments or recurring payments around the clock. Bill payments can also be sent to West Texas Utilities, P.O. Box 650819, Dallas, TX 75265-0819.
Does WTU energy offer retail energy services in Texas?
WTU Energy provides retail energy services to customers in western Texas. This Houston-based company was certified by the Public Utility Commission of Texas in 2001. WTU Energy has some great rates in Texas, but before you sign up you should shop rates from other providers to ensure you are getting the best rate possible.
Who is WTU Retail Energy?
WTU Retail Energy has been providing energy to West Texas residents and small businesses for more than 75 years. In addition to connecting people who live in the region with the power they need to fuel their lives, the company says it is committed to charitable community involvement.
How do I contact WTU energy?
WTU Energy offers customer service Monday through Friday at 1-866-322-5563. Customers can also use the company’s online contact form to request information or ask questions. WTU Energy accepts bill payments at its customer service line. An online customer account through WTU Energy allows bill payments or recurring payments around the clock.
Does WTU Retail Energy have a relationship with electricityplans?
ElectricityPlans.com is an independent electricity marketplace to help consumers to shop for their electricity company. We do not have a relationship with WTU Retail Energy. You can shop WTU Retail Energy Plans on their web site. Compare WTU Retail Energy to other providers to find the best West Texas electricity plan for your home.
Does WTU offer Business Energy plans?
WTU Retail Energy does not offer business energy plans, but users can sign up for commercial electricity plans via the parent company, Direct Energy. Direct Energy has small business, enterprise business, and wholesale offerings. The company does not offer green energy, but businesses can tap into renewable energy plans if with Direct Energy.