If you live in Woodruff or Roebuck, South Carolina, your water service is likely provided by Woodruff-Roebuck Water District (WRWD). Paying your water bill and managing your WRWD account is easy with their online payment options and customer service resources This guide will walk through everything you need to know about paying your WRWD water bill
Overview of WRWD
WRWD is a public water utility that provides drinking water to residents of Woodruff, Roebuck and parts of Spartanburg County SC. Their service area covers around 30 square miles and over 4,500 water connections.
WRWD is governed by a publicly elected Board of Commissioners and they operate a state-of-the-art water treatment plant. As a public utility, their mission is providing safe, reliable water service to customers at reasonable rates.
Below I’ll go through how to pay your bill, account management options, water rates, and other key details about WRWD billing and payment processes.
Payment Options
WRWD offers several ways to pay your water bill, including online, by phone, by mail, or in person.
Pay Online
The easiest way to pay is on the WRWD website at wrwd.org/pay-bill. You’ll need your account number and phone number. The online payment portal accepts credit cards, debit cards, and e-checks.
Pay By Phone
Call 1-855-975-0003 to pay over the phone using automated system. You’ll need to enter your account number and credit/debit card information.
Pay By Mail
Detach payment stub from your paper bill and mail with check or money order to:
Woodruff-Roebuck Water District
543 N Main St
Woodruff, SC 29388
Pay In Person
You can pay with cash, check, or money order at the WRWD office at the address above. Office hours are 8:30am to 4:30pm, Monday through Friday.
Account Management
WRWD allows customers to set up online account access to manage payments, view statements, and more.
To set up online account access:
- Have your account number ready
- Go to wrwd.org/pay-bill
- Click “Pay Bill”
- Choose “Access My Account”
- Follow prompts to register your account
With an online account, you can:
- View account balance and payment history
- Set up automatic monthly payments
- Go paperless by enrolling in e-bills
- Update account and contact information
- Pay bills online 24/7
Online account access makes managing your WRWD account quick and convenient.
Water Rates and Fees
As a public utility, WRWD’s water rates must be approved by their Board of Commissioners. Rates are set based on the costs of delivering safe, reliable water service.
Current WRWD water rates are:
- $14.00 monthly base facility charge
- $3.60 per 1000 gallons up to 3,000 gallons
- $5.40 per 1000 gallons over 3,000 gallons
So for example, if you use 4,000 gallons your bill would be:
- Base charge: $14.00
- First 3,000 gallons: $10.80
- Additional 1,000 gallons: $5.40
- Total: $30.20
WRWD also charges a $25 fee to establish new service and a $25 fee for reconnecting disconnected service.
Rates may increase over time as costs rise. Check wrwd.org or your latest bill for current rates.
Billing Cycles and Due Dates
WRWD bills monthly for water service. Bills are mailed out around the 25th of each month.
Payment is due by the 15th of the following month. So your January bill would be due February 15th.
If the due date falls on a weekend or holiday, you can pay the next business day without penalty.
Late payments over 30 days past due will incur a 10% penalty fee. Accounts over 60 days past due are subject to disconnection.
Payment Assistance Programs
WRWD partners with Salvation Army and local churches to offer assistance if you are struggling to pay your water bill.
They can help make payment arrangements or provide one-time assistance. Contact WRWD to learn more about these programs.
Setting up automatic monthly payments from your bank account is another way to maintain on-time payment if you’re on a fixed income.
Disputes and Leak Adjustments
If you find an error on your bill, contact WRWD right away to dispute the charges. Provide information on what you believe is incorrect.
You may also be eligible for a leak adjustment if you had qualifying leaks repaired on your side of the meter. Leak adjustments are issued as credits on your next bill after you provide proof of repair.
Moving or Closing Your Account
Contact WRWD 3-5 business days in advance if you need to close or transfer service. Provide your move out/in date and new address.
You are responsible for all charges until an account is closed. Any deposit on file will be applied to the final bill.
Contacting Customer Service
If you have questions about your bill, need to update account information, or are experiencing water service issues, WRWD’s customer service team is here to help:
Phone: 864-476-3188
After hours: 877-707-3855
Email: [email protected]
Office hours: Mon-Fri 8:30am – 4:30pm
You can also stop by their office at 543 N Main St in Woodruff.
Paying Your WRWD Water Bill
There is a one-time, nonrefundable Customer Service fee of $00 at the time of setting up service.
(PLEASE NOTE: THE WOODRUFF ROEBUCK WATER DISTRICT HAS THE RIGHT PURSUANT TO THE SOUTH CAROLINA SETOFF DEBT COLLECTION ACT, TO COLLECT ANY SUM DUE AND OWED BY THE APPLICANT THROUGH OFFSET OF THE APPLICANT’S STATE INCOME TAX REFUND. ALL APPLICANTS MUST PRESENT A VALID GOVERNMENT-ISSUED SOCIAL SECURITY CARD FOR VERIFICATION.)
State Utility Contractors – Woodruff-Roebuck Water Treatment Plant Expansion CMAR Project
How do I pay my Woodruff Roebuck Water District Bill?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Woodruff Roebuck Water District. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods
Who is Woodruff Roebuck Water District?
Woodruff Roebuck Water District is a Utilities provider, ensuring clean and reliable water services to the community. Their expertise lies in delivering high-quality water and maintaining an efficient system for the residents they serve. Common questions, curated and answered by doxo, about paying Woodruff Roebuck Water District bills.
What is Woodruff Roebuck Water District doxo?
Fees may apply for other payment methods Also Known as: wrwd.org, Woodruff Roebuck Water Dist (SC) doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. doxo is not an affiliate of Woodruff Roebuck Water District.
What is the Woodruff-Roebuck Water District?
The Woodruff-Roebuck Water District provides water for about 25,923 residents living in the Woodruff area, South Carilona. Established in 1956, the Woodruff-Roebuck Water District obtains its supply from a surface water, the North and South Tyger Rivers.
How do I create a Woodruff Roebuck water account?
You can create a new account on the Woodruff Roebuck Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Does Woodruff Roebuck water have running water?
When you move to a new home in Woodruff, you’ll most likely already have running water, but you’ll still need to set up water service with the Woodruff Roebuck Water. Luckily, Woodruff has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form.