Paying your utility bill to Winchester Municipal Utilities is easy and convenient with the various payment options they offer. As a customer of WMU for services like water sewer sanitation and more, you have several ways to pay your bill each month.
Below is an overview of how to pay your Winchester Municipal Utilities bill online, by phone, in person, or by mail
Pay Your WMU Bill Online
The quickest way to pay your utility bill is online through WMU’s website. Just visit www.wmutilities.com and click on the “Pay Bill” link at the top of the page. This will direct you to the online payment portal.
On the payment site, you will need to enter your WMU account number and the amount due. You can find these details printed on your monthly paper bill. The online system accepts Visa, Mastercard, Discover, American Express, or you can pay directly from your checking account.
After entering your payment info, submit the payment and you’ll receive an instant emailed receipt. Paying online is free and available 24/7. It’s the most convenient way to pay and ensures your payment is processed immediately.
Pay By Phone
Don’t have time to login to the website? No problem! WMU offers a pay-by-phone option that allows you to pay your utility bill over the phone 24 hours a day.
To use the automated phone payment system, simply dial 1-859-437-8015. Follow the voice prompts to enter your account number and payment details. Have your bill handy so you can enter the amount due.
The phone system accepts Visa, Mastercard, Discover, American Express, or electronic check payments. You will receive a confirmation number at the end to note your payment was processed.
Pay In Person
For customers who prefer to pay their bills in person, you can stop by the WMU office located at 150 N Main St, Winchester, KY 40391.
The office is open Monday through Friday from 7 AM to 4:30 PM for walk-in payments. Be sure to bring your most recent bill to reference your account number and amount due.
In the office, you can pay by cash, check, money order, or credit/debit card. The friendly WMU staff can assist you with processing your payment and provide you with a paper receipt for your records.
Use the Drive-Thru Window
For added convenience, WMU offers a drive-thru payment window at the back of their office building.
Simply pull up to the drive-thru during open hours (Monday-Friday, 7 AM to 4:30 PM) and a clerk will assist you in making your utility payment without ever leaving your vehicle. Have your bill and chosen payment method ready to make the process fast and smooth.
The drive-thru accepts cash, checks, credit/debit cards, and money orders for bill payment. You’ll receive a receipt showing your payment was posted.
Pay By Mail
Paying by mail is another simple option offered by Winchester Municipal Utilities. Just send your payment stub from your bill along with a check or money order to:
Winchester Municipal Utilities
150 N Main St
Winchester, KY 40391
Be sure to include your WMU account number written on the check or money order so your payment is properly credited to your account. Allow 5-7 business days for mailed payments to be received and processed.
Enroll in Automatic Payments
For maximum convenience, sign up for monthly auto-payments through WMU’s online bill pay system. This automatically deducts your bill from your checking account on the due date each month, preventing late fees.
To start auto-pay, login to the online payment portal and go to “My Profile”. Click on auto-pay and link your bank account by entering your routing and account numbers. Once setup, you’ll receive email reminders 3 days before the scheduled withdrawal date.
Get Payment Extensions If Needed
If you are unable to pay your full WMU utility bill on time, call their office as soon as possible to request a payment extension before the due date. Temporary extensions may be granted on a case-by-case basis for customers facing financial hardship or emergencies.
Be prepared to provide information to support your extension request. Make partial payments whenever possible to prevent large overdue balances.
Avoid Late Fees
To avoid incurring late payment penalties and interest charges, make sure to pay your Winchester Municipal Utilities bill in full by the due date printed on your monthly statement.
Due dates are typically around the 20th of each month. Accounts with past due balances or multiple late payments may be charged a deposit. Setting up autopay is the easiest way to stay on track and avoid late fees.
Assistance For Low Income Customers
WMU partners with social service agencies to offer financial assistance programs for income-qualified customers who are struggling to keep up with utility payments.
Contact the WMU billing office to learn more about eligibility for programs like LIHEAP that provide credits and emergency utility bill payment help for seniors, disabled individuals, and low income families.
Paying your utility bill on time every month is important. Winchester Municipal Utilities offers convenient online, phone, mail, and in-person payment options to make it quick and easy for all customers. Reach out if you need help with bill payment extensions or financial assistance programs.
Open or Close Utility Account
You can come in person to our Customer Service Office located at 301 E Cork St or fill out forms below to create an account. Any questions please call our Customer Service team at 540-773-1358.
New Water/Sewer applications and all applicable fees must be submitted by 4pm the business day before business starts
- A $170 security deposits is required for all New Customers
- Landlords must sign and submit a Tenant Form before service can be set up
- Deposits will be held and applied to your final bill
- Deposits will credited to your account after one year of timely payments.
- Fill out form below. (Stop Service date must be a Future Business day)
- Call or email the Utilities Customer Service Office before your move-out date.
- Any remaining deposit will be refunded upon closing an account after deducting any charges due.
Using the link below you can apply for a discounted sewer rate when filling your pool. This is not beneficial unless you pool is over 10,000 gallons
Pay By Phone (toll-free)
Located at: Public Services Campus
301 E Cork St
301 E Cork St
- In front of Public Services Admin Building (301 E Cork St)
- Rear entrance to Public Services Campus (388 E. Pall Mall St)
- In front of Rouss City Hall (15. N Cameron St)
The City of Winchester offers payment plans to our customers to help with delinquent accounts. Please use form below to apply for payment plan and a Customer Service representative will reach out to finish setting up and give balance information.
Evansville Water and Sewer Utility Bill Pay Kiosk
Does Winchester Municipal utilities have a drinking water service line?
Winchester Municipal Utilities is currently working to identify the material of all the service lines serving customers in our system. Based upon a recent inventory conducted by WMU, some customers have been notified that the drinking water service line leading to their residence is currently of an unknown material.
How do I pay Winchester utility system online?
To pay online with your credit/debit card, go to www.winchesterutilities.com. Always confirm the URL before making your payment, and beware of a website with “doxo” in the URL. This website will charge a fee for using your card. It is not associated with us. Winchester Utility System will never demand payment be made over the phone.
Does the city of Winchester offer a payment plan?
The City of Winchester offers payment plans to our customers to help with delinquent accounts. Please use form below to apply for payment plan and a Customer Service representative will reach out to finish setting up and give balance information.
What is included in a city of Winchester utility bill?
A City of Winchester Utility Bill can have up to five different charges for services the City provides. Depending on your location, you can see charges for the following: water, sewer, trash, recycling and/or stormwater. Any questions or concerns with your bill please call our Utility Customer Service team at 540-773-1358.
Will a payment update my Winchester utilities account balance?
Payments will immediately update your Winchester Utilities account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
How do I contact Winchester utility system?
You can contact our customer service representatives by calling (931) 967-2238 or completing the form below. Winchester Utility System provides electric, water, and wastewater services to Winchester, TN. Founded in 1939, we continue to practice excellent service, safe working practices, and environmental awareness.