How To Pay Your Water Bill in Willow Park, Texas

Paying your water bill is an essential part of being a resident of Willow Park, Texas. The city offers a few convenient ways to pay your water bill so you never miss a payment. In this article, we’ll walk through everything you need to know about paying your water bill in Willow Park.

Overview of Willow Park’s Water Billing

The City of Willow Park provides water and wastewater utility services to residents and businesses within the city limits. The Utility Billing Department handles all aspects of water billing and payments.

Some key things to know

  • Bills are issued monthly and are typically due around the 25th of each month.

  • The utility bill includes charges for water, wastewater, garbage collection and drainage.

  • Bills can be accessed and paid online, by phone, by mail or in person

  • Failure to pay on time will result in penalties and potential disconnection of service.

  • New utility accounts require an application, deposit and new account fee.

Understanding the billing process and payment options will help Willow Park residents pay their water bill on time every month.

Viewing and Understanding Your Water Bill

Willow Park water bills contain detailed information about your water usage and charges. Here are the key sections to review each month:

  • Account information – This lists your account number, service address, billing date and due date. Make sure all the information is correct.

  • Previous balance – Any past due balance or credit from your last bill will be shown here.

  • Payments – Lists any payments or adjustments applied to your account since the last bill.

  • Water usage – Shows how much water you used in gallons along with the tiered rates. Tiered rate means you pay higher rates for higher water usage.

  • Wastewater usage – Based on your water consumption but has a fixed rate per 1000 gallons.

  • Service fees – Fixed monthly charges for services like garbage collection.

  • Taxes – Utility taxes assessed by the city.

  • Total current charges – The total of all fees and usage charges for the current billing period.

  • Total amount due – This is the total of current charges plus any past due balance. This is the amount you must pay by the due date.

Closely reviewing the details on your water bill will help you understand the fees and monitor your monthly usage. Contact the Utility Billing department if you have any questions.

Ways to Pay Your Water Bill

The City of Willow Park offers several options for residents to pay their water bills conveniently.

Pay Online

The easiest way to pay is online through the city’s online payment portal. You can access it at:

https://willowparktx.municipalonlinepayments.com

This allows you to:

  • View bill details
  • Make one-time payments
  • Set up recurring payments
  • Access payment history
  • Go paperless with e-bills

You’ll need to create an online account with your account number. The online system accepts payments by credit card, debit card or e-check.

Pay by Phone

Call the Utility Billing department at (817) 441-7108 to pay by phone. You can pay using a debit/credit card. Be sure to have your account number handy.

Pay by Mail

Mail in a check or money order payable to City of Willow Park and include your remittance stub or account number. Send payment to:

City of Willow Park
Utility Billing
120 El Chico Trail, Suite A
Willow Park, TX 76087

Allow 3-5 business days for mailed payments to process. Do not mail cash payments.

Pay in Person

You can pay your water bill in person at Willow Park City Hall located at:

120 El Chico Trail, Suite A
Willow Park, TX 76087

In-person payments can be made weekdays between 8:00am – 4:30pm except during the lunch hour of 12:00pm – 1:00pm. Cash, check, money order and credit/debit cards are accepted.

Pay via Dropbox

For after hours payments, a secure drop box is located in the City Hall parking lot. Place your payment in an envelope with your account number. No cash please.

Automatic Bank Draft

You can enroll in automatic monthly bank drafts from your checking or savings account. Download the ACH form from the city website and submit it with a voided check to City Hall. This ensures your bill is paid on time each month.

Payment Due Date and Late Fees

Willow Park water bills must be paid by the due date printed on your bill, typically around the 25th of the month.

If payment in full is not received by the due date, a 10% late penalty is applied to the current charges. Failure to pay your bill will eventually result in water service being disconnected along with additional fees.

Important reminders about paying on time:

  • Allow 5-7 business days for mailed payments to process by the due date.

  • Online/phone payments process immediately if paid before 11:59pm on the due date.

  • Weekends and holidays do not count as business days for processing mailed payments.

  • If the due date falls on a weekend or holiday, payments are due the next business day.

Avoid late fees and service interruption by paying your water bill in full no later than the due date. Setup reminders on your calendar to help remember each month.

Assistance Programs for Paying Water Bills

If you are having difficulty paying your water bill in Willow Park, there may be some assistance programs available:

  • Payment arrangements – Contact the Utility Billing department to set up a payment plan for past due balances. There is a fee for this option.

  • Leak adjustment – A one-time adjustment to your bill is possible if you had a leak that caused high water usage. Submit a Leak Adjustment Form within 30 days of the leak being fixed.

  • Texas Rent Relief – Renters unable to pay utility bills due to COVID-19 hardships may qualify for assistance through Texas Rent Relief program. Visit texasrentrelief.com to learn more and apply.

  • Parker County Committee on Aging – This organization provides utility bill assistance to qualifying seniors in Willow Park/Parker County. Call 817-594-2780.

If you need help paying your water utility bill, reach out to the Utility Billing department as soon as possible to inquire about these programs.

Avoid Water Shutoff with Proper Payment

The City of Willow Park will disconnect water service if a bill is not paid after multiple late notices. To restore service, you must pay:

  • The past due amount owed
  • Reconnect fee of $50
  • Additional deposit may be required

Avoid the major inconvenience of service interruption by paying your water bill in full and on time every month.

If you anticipate having difficulty making a payment, contact Utility Billing immediately to make payment arrangements. Communication is key to preventing shut off.

Start or Stop Water Service

Need to start or stop water service in Willow Park? Here’s the process:

Start Service:

  • Submit a new service application with the Utility Billing Department
  • Pay a deposit ($150 for homeowners, $260 for rentals/commercial)
  • Pay a $150 new account fee
  • Account will be activated after you move in

Stop Service:

  • Notify Utility Billing at least 1 day before you need service disconnected
  • Provide date service should be stopped
  • Provide forwarding address for final bill
  • Final bill will include all service used until disconnect date

For new service, it takes 1-2 business days to establish the account and have water turned on after all steps are completed. Give advanced notice when possible.

Paying your monthly water/sewer bill is an essential responsibility for Willow Park residents and businesses.

The City of Willow Park offers a variety of options to pay your bill conveniently online, by phone, by mail or in person. Review your bill closely each month and pay the total due no later than the printed due date to avoid penalties.

Use the available assistance programs if needed and communicate with Utility Billing to prevent water shutoffs due to non-payment. Understanding the billing and payment process will help every customer pay on time. Reach out to Utility Billing with any questions.

Willow Park Water Bill Pay

Where Can I Pay My Water Bill? – CountyOffice.org

Does the city of Willow Park have water restrictions?

Under the City of Willow Park’s agreement to obtain surface water from the City of Fort Worth, these are the everyday guidelines. The City does not anticipate having to implement any further restrictions, but further information in case of such restrictions can be found in the 2019 Drought Contingency Plan.

How do I contact Willow Park?

For more information or any inquiries on beginning new service or discontinuing service please contact Chelsea 817-441-7108 ext. 102 or utilitybilling@willowpark.org.

How do I apply for a job in Willow Park TX?

Applications may be mailed or dropped off at City Hall at 120 El Chico Trail Suite A, Willow Park, TX 76087. Checks or money orders should be made payable to the City of Willow Park. Credit cards, debit cards, and cash will not be accepted for deposits. ***Incomplete applications will NOT be accepted***

Do you need a variance for Willow Park?

Under the City of Willow Park’s agreement to obtain surface water from the City of Fort Worth, a variance is required for hosing paved areas such as sidewalks, driveways, and parking lots, as well as for establishing new turf. Encouraging no hosing of these areas is a part of the everyday guidelines.

What does the utility billing department do?

The Utility Billing Department is responsible for maintaining all residential and commercial utility customer inquiries regarding new construction, connection, disconnection and transfer of utility services. It is our goal to contribute to the overall quality of life for our residents and our community.

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