A Guide to Paying Your Bill with Wilkinsburg-Penn Joint Water Authority

Having access to clean, reliable water is something most of us take for granted. But maintaining water infrastructure and service takes careful planning and funding. For customers of Wilkinsburg-Penn Joint Water Authority (WPJWA) in Pennsylvania, paying your water bill on time each month is essential for keeping operations running smoothly. WPJWA offers multiple payment options to fit every budget and preference. Read on for a complete guide to paying your WPJWA water bill.

Overview of WPJWA

WPJWA is a joint municipal water authority serving over 31,000 residents across 10 municipalities in Allegheny County, PA Formed in 1955 through an intergovernmental cooperation agreement, WPJWA is dedicated to providing quality water and service at fair, reasonable rates

WPJWA utilizes advanced treatment and delivery methods to supply water from the Allegheny River to its customers Water quality consistently meets or exceeds all federal and state drinking water standards

On the customer service side WPJWA has a reputation for responsive transparent operations. They aim to make bill payment as quick and convenient as possible. Customers have access to knowledgeable staff ready to answer questions and address concerns.

Billing and Payment Cycle

WPJWA bills residents quarterly for water service. The billing quarters are:

• January, February, March
• April, May, June
• July, August, September
• October, November, December

Bills are mailed out at the beginning of each quarter and are due by the end of that quarter. However, WPJWA offers flexible payment options so you don’t have to pay your entire balance all at once.

Payment is considered on time if posted by the due date printed on your bill. Failure to pay on time will result in late fees and potential water service interruption.

WPJWA Bill Payment Options

WPJWA offers several ways to pay your water bill conveniently:

Pay Online

The easiest way for most customers to pay is through WPJWA’s online payment portal. You can pay by e-Check from your bank account or with Visa, MasterCard, Discover, or American Express debit/credit cards for a small convenience fee.

The portal allows you to:

• View bill balance
• See payment history
• Sign up for paperless billing
• Set up automatic payments

Pay by Phone

Call WPJWA’s automated pay-by-phone line anytime at 844-750-0001. Have your account number and card ready to pay with credit/debit or e-Check.

Pay by Mail

Mail your check or money order along with your payment stub to:

Wilkinsburg-Penn Joint Water Authority
2200 Robinson Blvd.
Pittsburgh, PA 15221

Be sure to allow up to 7 business days for mailed payments to process.

Pay in Person

Visit the WPJWA office at 2200 Robinson Blvd, Pittsburgh, PA 15221 during business hours to pay by cash, check, credit/debit card, or money order.

Pay via Bank Bill Pay

Use your bank or credit union’s online bill pay feature to send payments to WPJWA. Make sure to use your correct WPJWA account number.

Auto-Pay

Sign up to have payments automatically deducted from your bank account each billing period. Call WPJWA or log into your account online to enroll.

Payment Assistance Programs

If you are having trouble paying your water bill, WPJWA partners with Dollar Energy Fund to offer assistance programs:

• Hardship Grant Program – Grants up to $500 for customers who meet income limits.

• Give Water a Hand – Dollar Energy matches donations to assist families in need.

You can apply for these WPJWA bill pay assistance programs by calling 1-888-282-6816 or visiting https://www.dollarenergy.org/need-help/water-assistance-programs/.

WPJWA also works with customers who fall behind on payments. Call them as soon as possible to discuss extended payment plan options and avoid service interruption.

Avoid Late Fees and Service Disruption

To maintain uninterrupted water service and avoid extra fees, be sure to pay your WPJWA bill in full by the due date. Mark your calendar with reminders for when your bill is due each quarter.

Sign up for paperless billing and automated payments to ensure on-time payment every period. Check your account regularly to catch any issues early.

If an issue arises that will prevent on-time payment, immediately contact WPJWA at 412-243-6200. Discuss the situation and they will work with you on a payment arrangement.

Acting quickly keeps your water flowing and account in good standing. WPJWA aims to resolve payment problems, not penalize customers further.

Keeping Your WPJWA Account Updated

Proactively managing your WPJWA account makes paying your water bill easier:

• Update contact information – Keep your mailing address, email, and phone number updated so you receive important notices.

• Review monthly usage – Monitor your household water usage for abnormal spikes that increase your bill.

• Check for leaks – Catch leaks early and avoid wasted water and higher charges.

• Enroll in e-billing – Get instant access to bills instead of waiting for mailed copies.

• Sign up for reminders – Opt into text or email reminders about your bill’s due date.

• Set payment alerts – Get notified when your payment is processed so you have peace of mind.

Staying organized and informed helps you budget appropriately for your water bill each quarter.

WPJWA is Here to Help

Don’t hesitate to reach out to WPJWA’s customer service team with any bill pay questions or concerns. They can explain charges, take payments, and discuss payment plan options.

Reliable water service is vital for every home and business. Paying your WPJWA water bill fully and on time keeps the water flowing today and investments in infrastructure on track for the future. Utilize all of WPJWA’s convenient payment methods and assistance programs to maintain a positive relationship.