Living in Knoxville, TN means being a customer of KUB, or Knoxville Utilities Board KUB provides essential services like electricity, natural gas, water and wastewater to residents and businesses in Knoxville As a customer, you receive a monthly bill for these services that must be paid on time to avoid late fees or service interruptions. If you are wondering where you can pay your KUB bill locally in Knoxville, you have several convenient options.

KUB Customer Service Office

The most obvious option is to pay your KUB bill directly at the KUB Customer Service Office located at 445 S. Gay Street in downtown Knoxville This office is open Monday through Friday from 8am to 5pm. When you visit in person, you can pay by cash, check, money order or credit/debit card You can also get answers to any questions about your account.

Authorized KUB Payment Kiosks

For added convenience, KUB has partnered with local retailers and businesses in Knoxville to offer self-service payment kiosks. There are currently 5 locations in Knoxville where you can pay your KUB bill at an automated kiosk 24/7:

• Quick Stop – 315 Merchant Drive
• KAT Transit Center – 301 Church Avenue
• E-Z Stop Food Marts (select locations)
• Food City Stores (select locations)
• Shell Gas Station – 3101 Tazewell Pike

To use the kiosks, simply enter your 10-digit KUB account number and the kiosk will pull up your account details. You can then insert cash or swipe a credit/debit card to make a payment. Receipts are printed on the spot.

Online KUB Bill Pay

For the ultimate in convenience, KUB offers online bill pay through their website KUB.org. Register your account on the site and you can then securely pay your bill 24/7 using a bank account, credit card or debit card. You can set up recurring payments or make one-time payments at your convenience.

Online bill pay saves you time by eliminating the need to mail in payments. You also avoid the risk of late payments due to postal delays. Plus, your payment is credited to your account immediately when paying online.

Pay by Phone

Another option is to pay your KUB bill over the phone using KUB’s automated payment system. Simply call 865-524-2911 and follow the prompts to enter your 10-digit KUB account number. You can then enter payment info and the system will process your payment. Keep in mind there is a $2.50 convenience fee per call to use the automated phone payment system.

Pay by Mail

If you prefer, you can submit your KUB payment the old fashioned way – by mailing a check or money order. Be sure to include your 10-digit KUB account number on the payment and mail to:

Knoxville Utilities Board
P.O. Box 59029
Knoxville, TN 37950-9017

Allow 7-10 business days for mailed payments to be received and processed by KUB. Payments must be received by the due date to avoid late fees.

KUB Gift Cards

Another unique option is to purchase a KUB Gift Card for someone in need. You can buy KUB gift cards in person at the KUB Customer Service Office. The gift card can be used to pay a utility bill by someone who needs assistance paying their bill and keeping their utilities connected.

Donate to Project Help

You can also help your neighbors in Knoxville by making a donation to Project Help. This program provides emergency utility bill payment assistance to low income KUB customers who are elderly, disabled or experiencing a crisis. Donate online at KUB.org or mail a check to Project Help at KUB’s address.

Paying Your KUB Bill is Easy

As you can see, KUB offers multiple convenient payment options for Knoxville customers. Pay online, by phone, at a kiosk, or in person – whatever fits your needs. Be sure to pay your KUB utility bill each month by the due date to avoid penalties. Reach out to KUB Customer Service if you have any account questions or need assistance with payment arrangements.