Paying your electric bill is an essential part of being a customer of El Paso Electric (EPE). As the sole electric utility provider for the El Paso area, EPE powers over 430,000 customers across west Texas and southern New Mexico. With a service area spanning 10,000 square miles, EPE delivers electricity to homes, businesses, schools, governmental entities, and more.
When your EPE electric bill comes due each month, you have several convenient options to pay it Understanding these choices can help you find the payment method that fits your needs and preferences This article will explain the various ways to pay your EPE electric bill, whether you prefer online, by phone, in person, or by mail.
Pay Online
One of the easiest ways to pay your EPE electric bill is online through your MyAccount. Registering for a MyAccount login allows you to securely access your account details and make payments anytime.
To pay online simply log into your MyAccount and select “Pay Now” under your account balance. You can then enter your payment details, including choosing to pay by credit/debit card or electronic check. Your payment will be processed immediately.
EPE also offers a one-time Guest Pay option for quick online payments without registering for an account Guest Pay is handy if you just need to make a single payment
The EPE mobile app likewise lets you pay while on the go. Download the app on your iOS or Android device, log in to your account, and tap “Pay” to process your payment in seconds.
Paying online is fast, secure, and lets you avoid mailing delays or visiting a payment center. It’s an ideal option for tech-savvy customers who value convenience.
Pay By Phone
In addition to online payments, EPE offers a toll-free automated phone line to pay your electric bill over the phone. To utilize this method, call 1-877-740-7701 and select the “Pay By Phone” option.
The automated system will guide you through entering your 16-digit account number and payment details. You can pay using major credit/debit cards or electronic check. There are no extra fees to use the automated phone payment system.
EPE’s phone payment line is available 24/7 for your convenience. Paying by phone only takes a few minutes and keeps sensitive financial data secure. It’s a helpful option if you prefer talking to an automated system versus paying online.
Pay In Person
If you would rather pay your EPE electric bill in person, you have several options for authorized walk-in payment locations in El Paso.
The EPE Northeast Customer Service Center allows you to pay your bill at the front counter during business hours. This location at 115 S. Florence Ave also has a 24-hour drop box to securely leave your payment any time.
In addition, EPE has partnered with area retailers to offer in-person payment services. Stores like Circle K, Murphy Express, ACE Cash Express, and more allow you to pay your EPE bill at the register. Most locations charge a small service fee for this convenience.
You can also use one of EPE’s self-service kiosks placed throughout El Paso to make quick bill payments. These kiosks accept cash, coins, or credit/debit cards for a small transaction fee.
Paying your electric bill in person gives you the ability to talk to a customer service agent and immediately confirm your payment was received. It’s a good option if you prefer human interaction.
Pay By Mail
The final way to pay your EPE electric bill is by mailing your payment the old-fashioned way. To pay by mail, simply send a check or money order made payable to El Paso Electric along with your payment stub to:
El Paso Electric
PO Box 650801
Dallas, TX 75265-0801
Be sure to mail your payment at least 5 business days before the due date to ensure it arrives on time. Paying by mail avoids online or phone transaction fees, but takes longer to process and lacks payment confirmation. It’s a fine option for customers who still rely on paper checks.
Other Bill Payment Tips
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If you’re enrolled in EPE’s Budget Billing program, your monthly payment amount will be the same each month based on your past energy use. Make sure to still pay the full Budget Billing amount shown on your bill each month.
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You can use EPE’s AutoPay feature to automatically debit your payment from your bank account each month. AutoPay helps avoid late fees.
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If you receive government assistance for your electric bill, bring your voucher to an EPE customer service center rather than mailing it. This will speed up processing.
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Payment receipts are available instantly for online/phone/kiosk payments. For mail/in-person payments, request a receipt from the customer service agent.
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If you’re having trouble paying your bill, contact EPE immediately to set up payment arrangements and avoid disconnection.
Choose the Best Payment Method for You
As the sole electric utility provider in El Paso, TX, EPE offers their customers many flexible options to pay energy bills. Whether you value speed, convenience, security, or simplicity, one of the payment methods is sure to suit your needs, from online payments to phone, in person, or mail. Understanding these choices allows you to confidently pay your EPE electric bill each month.
How can customers pay their bills?
For the 5 percent of in-person payers, EPE has a few alternatives for bill payment.
Via EPE’s website, utility customers can pay via credit card, ATM/debit card, or electronic check. For every bill, this option tacks on a $1.50 to $2.35 fee.
Another option includes using payment kiosks in El Paso, Van Horn and Las Cruces. However, the kiosks may have a fee depending on how customers pay. In addition, third-party payment agencies like CheckFree or Western Union accept payments with an attached cost. According to a news release from EPE, over 100 third-party payment agencies are in EPE’s service area. Stores like Walmart, Dollar General and many grocery stores host these agencies.
With the payment centers closing, third-party payment agencies and kiosks will be the only way to pay electric bills with cash.
Utility customers can also arrange a bank draft with EPE via their website. In that system, the utility takes the money directly from utility customers’ bank accounts when the bill is due. There is no fee for this method.
EPE also accepts mailed checks via a stamped envelope to their office in El Paso at El Paso Electric, P.O. Box 982, El Paso, Texas 79960. Other than the envelope and stamp cost, this method has no fee.
Lastly, EPE accepts payment via the phone from 7 a.m. to 7 p.m. Monday through Friday or through their mobile app. Both of those methods have fees in the range of $1.95 to $2.35.
Downloading your electric bill from El Paso Electric
FAQ
How do I pay my electric bill in El Paso, TX?
Can I pay El Paso Electric with a credit card?
How do I pay my El Paso Electric Bill?
For information on how to read your bill, dispute a cost or find additional payment options, click here. An easy and convenient way to make payments using El Paso Electric’s web self-service website. A service fee of $1.95 will be applied to all payments made. Click here to learn more.
Will El Paso Electric close its payment centers?
El Paso Electric will close its payment centers. Here’s how to pay your bill LAS CRUCES – For El Paso Electric utility customers who rely on in-person payment centers in New Mexico and Texas to pay their bills, big changes are coming.
Does El Paso Electric have a bill payment app?
But now, El Paso Electric is making it easier than ever to pay your electric bill. The company recently launched a new website and bill payment app. Not only do these new features take the stress out of remembering to pay your bill, but they also make it simple to learn how to save money on your energy bills and to access your account.
Are there alternatives to paying a utility bill in El Paso?
For the 5 percent of in-person payers, EPE has a few alternatives for bill payment. Via EPE’s website, utility customers can pay via credit card, ATM/debit card, or electronic check. For every bill, this option tacks on a $1.50 to $2.35 fee. Another option includes using payment kiosks in El Paso, Van Horn and Las Cruces.
Where can I pay my electric bill at Walmart?
EPE customers can pay their electric bill at any Walmart store in the United States. El Paso Electric. Van Horn, TX: Las Cruces, NM: El Paso, TX: Fabens, TX: For your convenience, a 24-hour payment drop box is located at 100 N. Stanton Street in El Paso, Texas. Payments will be processed the next business day.
Does El Paso Electric charge a bill2pay fee?
(El Paso Electric does not receive any portion of the Bill2Pay service fee.) The payments are processed by Bill2Pay. The Bill2Pay fee for this service will appear on your credit card bill or bank statement. Accepted forms of payment are: Visa, MasterCard and Discover; ATM/debit cards with a Pulse, Star, NYCE or ACCEL logo; electronic checks.