Convenient Ways to Pay Your APS Energy Bill

For most households, electricity is an essential utility that enables modern living. As the largest electric company in Arizona, APS powers over 1 million homes across the state.

To maintain reliable service customers must pay their APS electric bill on time each month. With flexible payment options, APS makes it easy to settle up your account.

Understanding Your APS Energy Bill

Your monthly statement outlines electricity usage and charges over the prior billing cycle, typically 30 days The total due depends on

• Kilowatt-hours (kWh) used based on meter readings
• Which APS rate plan you are on
• Taxes, fees, and adjustments

Registering your account on aps.com provides detailed breakdowns of current and past electric charges. This helps identify what is driving costs and where savings may be possible.

When APS Bills Are Due

APS bills for residential customers are issued monthly. The due date is typically 15 days after the closing date on your statement.

Late fees apply if payment is not received by the due date. However, APS does offer payment extensions to customers upon request.

It’s smart to pay as soon as possible once your bill generates to avoid forgetting. Many customers take advantage of convenient auto-pay options.

Pay Online Through My APS Account

The fastest way to pay your APS bill is through your online account dashboard at aps.com/myaccount. Register with your account number, address, and other identifying details.

Through your dashboard, you can:

• View current and past billing statements
• Make one-time payments on your credit/debit cards
• Enroll in AutoPay to schedule recurring payments
• Go paperless by opting into e-bills

You’ll receive payment confirmations and receipts via email. Online payments post instantly to your account, so you can avoid late fees.

Pay by Phone 24/7

APS offers toll-free automated phone payment services 24 hours a day, 7 days a week. Call 1-800-253-9405 and use the self-service prompts to process your payment by credit/debit card or checking account.

Speaking to a live agent is also an option during normal business hours if you prefer human assistance. APS call center representatives can also take payments or discuss billing questions.

Pay by Mail With Check or Money Order

Mailing a payment is a simple option if you prefer not to pay online or over the phone. Write your 10-digit APS account number on your check or money order to ensure proper crediting.

Standard mailing addresses:

• APS Payment Center
  P.O. Box 2906
  Phoenix, AZ 85062-2906

• APS
  P.O. Box 53933
  Phoenix, AZ 85072-3933

Allow 5-7 business days for mailed payments to post. Pay early to avoid late fees if mailing close to your due date.

Pay in Person at Authorized Payment Locations

APS offers multiple walk-in payment locations to pay by cash, check, credit/debit card or money order. Most are open evenings and weekends for convenience:

• Walmart – Over 25 Valley locations with PayStation kiosks

• Fry’s Food Stores – Again, kiosks are available at dozens of stores

• ACE Cash Express – Pay at any one of their 17 metro Phoenix spots

• CVS, Circle K, Bashas’ – Many of these stores accept payments

• APS QuickPayTM Locations – 12 authorized payment centers across the Valley

• APS Customer Service Offices – Make payments at Phoenix, Glendale, or Flagstaff offices

No additional fees apply when paying at these retail locations. Visit aps.com/locations for addresses and hours.

Explore Bill Payment Programs

APS provides programs to make bills more affordable and predictable:

• Equalizer – Evens out high/low usage so bill only changes slightly month-to-month

• AutoPay – Set recurring payments from checking/savings to avoid late fees

• Pick Your Due Date – Schedule bill payment dates that align better with your cash flow

• Budget Billing – Fixed monthly payment amount based on usage history

• Payment Arrangements – Extended due dates or installment schedules

See if any programs fit your financial situation. Enroll through your APS online account or by calling APS customer service. Reduced stress around electric bills improves quality of life.

Get Payment Assistance if Needed

APS partners with government and nonprofit organizations to offer bill help for qualifying hardships:

• LIHEAP – Federal low-income heating/cooling assistance

• RPC – APS/DES utility and rent payment help

• Dollar Help – Employee/customer donated bill credits

• Medical Care Assistance – Help for critical energy needs

• Military/Veteran Support – Reduced rates and bill help

Visit aps.com/assistance for full details on assistance programs. Apply online or call 211 to get started.

Avoid Disconnection by Staying Current

APS only disconnects service as a last resort after multiple late notices and attempts to resolve nonpayment. To avoid cutoffs:

• Pay bill in full by due date
• Enroll in a bill assistance program
• Set up a payment arrangement if needed
• Apply for hardship funding if eligible

Disconnections can be devastating, so take advantage of APS’ many payment options and assistance programs. Reach out early to address past due balances before the situation becomes critical.

With these hassle-free bill payment solutions, APS customers can stay on top of their electric account. Convenience, affordability, and personalized assistance provide a positive billing experience.