Living in Hawaii and being a customer of Hawaiian Electric Company (HECO) comes with enjoying beautiful island weather and scenery But it also means needing to pay your electric bill regularly to keep the power on.
As Hawaii’s largest utility providing electricity to 95% of the state’s residents, HECO offers various convenient payment options. Read on to learn the top 10 ways to pay your Hawaiian Electric bill.
Overview of Hawaiian Electric Bill Pay
Hawaiian Electric issues monthly billing statements for residential and commercial customers. The main ways to pay your HECO bill include:
- Online
- By phone
- By mail
- In person
- Through third-party services
- Via automatic payments
Payment methods that Hawaiian Electric directly accepts are checks, cash, money orders, and major credit/debit cards. Let’s explore the specifics of utilizing each pay option.
1. Online Payment
The fastest and most convenient way to pay your Hawaiian Electric bill is online through the HECO customer online account portal
To register your account have your account number handy and provide some basic contact information. Once set up you can
- View billing statements and usage
- Make one-time payments
- Set up autopay
- Go paperless
Online payments via e-check are free. A non-refundable convenience fee of $3.25 applies to debit/credit card payments for residential customers.
Payments made by 6 PM HST on a business day post to your account same day. The online system provides instant email confirmation and 24/7 access.
2. Phone Payment
Call 1-888-826-5006 to pay your Hawaiian Electric bill over the phone using the third-party Paymentus system.
You’ll need to provide your 10-digit HECO account number and billing details. Residential customers pay a $3.25 convenience fee per transaction when using debit/credit cards.
Talking to a payment agent allows you to get assistance if you have billing questions. But online payments are usually faster.
3. Mail-In Payment
To pay by physical check or money order, mail your payment to:
Hawaiian Electric
P.O. Box 29570
Honolulu, HI 96820-1970
Be sure to include your 10-digit account number on the check or stub portion. Allow 5-7 business days for mailed payments to process to your account.
This traditional method works if you prefer paying bills through the mail. But online or phone payments are typically quicker.
4. In-Person Payment
Head to one of over 200 Western Union locations across Hawaii to pay your HECO bill in cash or check. Find a list of participating agents on the Hawaiian Electric website.
In-person payments mean you can handle your electric bill while running other errands. But online/phone options allow more convenience without having to drive to an authorized payment center.
5. HECO Mobile App
Download the free Hawaiian Electric mobile app for iPhone or Android to conveniently pay on your device.
The app also lets you view outage status, energy usage, and account balance. Payments made by 6 PM process same day.
This payment method works great for busy customers always on the go.
6. PayNearMe
Through the PayNearMe network, you can pay your Hawaiian Electric bill in cash at over 800 retail pharmacies and convenience stores statewide.
Visit PayNearMe.com/heco or their mobile app to receive a barcode. Take the barcode to a participating 7-Eleven, CVS, FamilyMart and more to complete the cash payment.
7. PayPal/Venmo
HECO has partnered with PayPal and Venmo to offer mobile app payment options. You don’t need an account with either service.
Paymentus convenience fees are currently waived when paying through the PayPal mobile app. PayPal also enables Google Pay and Apple Pay.
Venmo personal payments to @HawaiianElectric with your account number in the memo field.
8. Credit Union Payment
Many Hawaii credit unions accept electric bill payments from members directly through online banking or in person.
Contact your credit union to ask about paying your Hawaiian Electric bill through your account. This convenient option saves stamps and trips to Western Union.
9. Automatic Payments
For ultimate convenience, enroll in Auto-Pay through your online HECO account. Automatic monthly payments help avoid late fees.
You can use a credit card or sign up for auto-debit from your checking/savings account. Auto-Pay gives peace of mind your bill is always paid on time.
10. Prepaid Meter Cards
As a final option, Hawaiian Electric offers prepaid meter cards to add money to your account in advance instead of receiving monthly bills.
Cards in $20 denominations can be purchased at participating retailers, HECO offices, or by phone. Load the prepaid meter and draw electricity against your balance.
This pay-as-you-go method helps customers pay down account balances over time. It also provides greater usage visibility.
Key Tips for Paying Your Hawaiian Electric Bill
To summarize, follow these tips and tricks for paying your HECO bill:
- Enroll in paperless billing to save time and trees
- Try the HECO mobile app for on-the-go payments
- Avoid lines and fees with free e-check payments
- Set up text/email reminders to never miss a payment
- If moving, update your account address right away
- Have your 10-digit account number handy when making payments
- Contact HECO immediately if you anticipate payment issues
Pay close attention to monthly billing due dates to prevent late fees. But take advantage of the numerous payment choices for maximum convenience. Now you have the full rundown on the many options to pay your Hawaiian Electric bill.
WESTERN UNION PAYMENT CENTERS
| LOCATION | LINK |
|---|---|
| You may pay your electric bill in person at the following Western Union payment centers located in Foodland, Times, Safeway, Walmart, and more. | Western Union agent locator |
| LOCATION | ADDRESS |
|---|---|
| Honolulu | 1001 Bishop Street (Alakea Street side) Honolulu, HI 96813 |
| Kahului | 210 W Kamehameha Avenue Kahului, Maui 96732 |
| Hilo | 1200 Kilauea Avenue Hilo, HI 96720 |
| Kona | 74-5519 Kaiwi Street Kailua-Kona, HI 96740 |
| Waimea | 66-1591 Kawaihae Road Kamuela, HI 96743 |
How to Read Your Hawaiian Electric Bill
FAQ
Where can I pay Hawaiian Electric?
What is the late payment for Hawaiian Electric?
Are Maui Electric and Hawaiian Electric the same company?
How do I pay my Hawaiian Electric Bill?
Hawaiian Electric partners with Paymentus, to provide an easy way to pay your electric bill using your checking, savings, or money market account, your MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card (with a STAR, PULSE, or NYCE logo), PayPal, Venmo, Apple Pay, Google Pay, or Amazon Pay. No sign-up is necessary.
Where can I send a bill to Hawaii Electric?
Kona 74-5519 Kaiwi Street Kailua-Kona, HI 96740 Bill Payment Mailing Address Oahu Hawaiian Electric P.O. Box 30260 Honolulu, HI 96820-0260 Maui County Hawaiian Electric – Maui County P.O. Box 310040 Honolulu, HI 96820-1040 Hawaii Island Hawaii Electric – Hawaii Island P.O. Box 29570
How do I pay my Hawaiian Electric bill through Western Union?
Pay your Hawaiian Electric bill through Western Union by visiting a retailer like Foodland, Safeway, Walmart, and more! Just bring your remittance stub and form of payment (cash only and some locations still accept debit card) to the customer service agent and ask to pay your bill through Western Union.
How long does it take Hawaiian Electric to verify a bank account?
A National Clearing House Association rule requires newly added bank accounts to be validated before use for payments, for fraud detection purposes. Please allow up to 5 business days for Hawaiian Electric to verify a new bank account. Any scheduled payment tied to an invalid bank account will be canceled. Why did I receive an estimated bill?
How do I pay my Hawaii Antel invoice?
Go to hawaiiantel.com/myaccount and register or log in.. At the Pay Now tab – your recent invoice is “selected” and provides the Invoice Date, the Balance Due and number of days remaining until it is due. To view previous invoices, go to the Invoices tab. Click on ‘Pay Selected’. Next click on ‘Pay Today’.