Paying your monthly JEA utility bill for electricity, water, sewer and other services is easy and convenient through numerous payment methods. As the community-owned utility provider for Jacksonville, Florida and surrounding areas, JEA offers customers multiple options to pay bills in person, online, by phone, or by mail. This comprehensive guide will outline the various ways to pay your JEA bill and highlight the advantages of each payment method.
In-Person Payment Locations
One of the quickest and most secure ways to pay your JEA bill is in person at an authorized JEA payment location There are over 200+ locations in the JEA service area to make payments by cash, check, money order or debit card JEA payment locations include
JEA Customer Service Offices
JEA has five conveniently located customer service offices where you can pay your utility bill in person. Payment types accepted are cash, check, debit and credit cards. JEA staff can also assist with account inquiries and service requests
- Main Customer Service Center – 21 W Church St, Jacksonville, FL 32202
- Beaches Customer Service Center – 196 Mayport Rd, Atlantic Beach, FL 32233
- Mandarin Customer Service Center – 12705 San Jose Blvd, Jacksonville, FL 32223
- Normandy Customer Service Center – 3969 Dunn Ave, Jacksonville, FL 32218
- St. Johns Customer Service Center – 112 N Roscoe Blvd, Ponte Vedra Beach, FL 32082
Bank Branch Locations
Over 50 bank branches in the Jacksonville area accept JEA bill payments. Bank locations include VyStar TIAA Bank CenterState Bank, TD Bank, Wells Fargo, Hancock Whitney Bank, Coastal Community Bank and more. Cash, checks and money orders are accepted for no fee.
Supermarkets
For added convenience, JEA bills can be paid at all Publix and Winn-Dixie supermarket locations in Duval, Nassau and St. Johns counties. Store payment hours are generally 7am-10pm daily. Cash, check and debit payments are accepted.
Retail Stores
Select Walmart, Amscot, Kress, Dollar General and Family Dollar stores take JEA bill payments at customer service counters. Payment acceptance may vary by location. Cash, debit and money orders only.
Authorized Payment Centers
JEA offers bill pay services at authorized payment centers like ACE Cash Express, Advance America, MoneyGram outlets and more. These locations accept cash, debit and credit cards. Fees vary.
JEA payment locations make bill payment quick and secure without long lines or wait times. Payments credit your account within one hour when made before 10pm.
Online and Mobile Payments
For ultimate convenience, JEA customers can pay bills online 24/7 through a secure online account and mobile app. Payment options include:
- One-time payments – Pay immediately by credit/debit card or e-Check.
- AutoPay – Set up recurring payments from credit/debit card or bank account.
- Account management – View statements, payment history, usage. Go paperless.
Paying online allows customers to access billing and payment services on-demand. The mobile app also enables payments on the go from smartphones and tablets. It’s the most popular contactless payment method.
Pay by Phone
JEA offers an automated phone payment system at (904) 665-6000. Customers can enter payment info securely using their phone keypad. One-time payments and AutoPay enrollment are available. Fees apply to credit/debit card payments.
Mail Delivery
Customers can mail their utility payment to JEA’s payment processing center at PO Box 45047, Jacksonville, FL 32232-5047. Allow 5-7 days for standard mail delivery and processing. This method has no fees but slower processing times.
Payment Type Options
JEA offers various payment methods depending on location.
- Cash – Accepted at JEA offices, retail stores, payment centers. Provides anonymity.
- Checks – Accepted at most JEA locations. Free but must be drawn on U.S. bank.
- Debit cards – Swipe for instant payments at many locations. May have daily limit.
- Credit cards – One-time payments online and phone. Fees apply per transaction.
- Money orders – Fixed payment amount. Accepted broadly but fees may apply.
Customers can choose the most convenient payment method based on speed, security, location access, fees, delivery time and other preferences.
Benefits of Paying Your JEA Bill In-Person
While online and mobile payments grow in popularity, there are advantages to paying bills in-person at authorized JEA locations:
- Immediate payment processing and account crediting
- Personal, face-to-face customer service for questions
- Avoid fees typically charged for credit/debit card payments
- Accept wider payment types including cash and money orders
- Get same-day receipts for payment confirmation
- Better fraud protection on PIN-based debit transactions
- Support local Jacksonville businesses that offer bill pay
Paying in-person also helps customers avoid late fees and service disruptions by making payments before due dates. JEA offers ample authorized bill pay locations across Jacksonville for account management flexibility.
Locating a Nearby JEA Payment Location
JEA makes it simple to find authorized in-person bill payment locations near you:
- Visit jea.com/paymentlocations and enter your ZIP code.
- Use the JEA mobile app to search for nearby payment locations.
- Call JEA Customer Service at (904) 665-6000 for assistance.
JEA provides an interactive map of payment locations with business hours, directions and accepted payment types. Customers can filter locations by payment types, distance and operating hours.
Pay Your JEA Bill Easily In-Person, Online or By Mail
As a community-owned utility, JEA offers Jacksonville residents reliable and affordable utility services. Paying your JEA bill is quick and convenient through in-person, online, phone and mail options tailored to individual needs and preferences. Locate your nearest payment location today to pay in-person and get same-day account crediting.
If You Do Not Have a jea.com Account
JEA Guest Pay is the perfect solution for customers who wish to pay online but do not have a jea.com account, or for someone who wishes to make a payment on behalf of a customer. Use your bank account or debit/credit card to pay any account by simply entering a JEA account number.
Guest Pay is only available for customers with an active JEA account paying for utility services. Deposits to start service may not be paid through this option. A valid JEA account number is required.
KUBRA Boost™ – The “Boost” feature allows biller customers to request payment assistance from friends and family members. Customers can share a system-generated link with friends and family so they can make partial bill payments for any amount on their behalf or pay the entire amount. This link conveniently takes them directly to the KUBRA EZ-PAY® account, where they can make payments. The “Boost” feature also allows roommates to share bill payments easily.
If you’d like to make a payment on behalf of one of our customers with your bank account or debit/credit card, please provide the account holder’s last name, service address, and the amount you would like to pay below.
Call (904) 665-6000 24 hours a day, 7 days a week to pay your bill with a bank account, credit or debit card using our automated system. Payments will post to your account immediately.
SERVICE UPDATE: As of Sept. 30, 2024, JEA online and phone payments made with a credit or debit card are subject to a vendor service fee, based on the fee structure shown below. This is a pass-through cost charged by our payment processing vendor. Payments made by cash, check or bank account remain fee-free.
| Total Payment | Vendor Service Fee |
|---|---|
| Up to $400.00 | $2.35 |
| $400.01 – $1,000.00 | $8.95 |
| $1,000.01 – $2500 | $40.00 |
JEA’s Downtown Jacksonville Customer Center representatives offer a full range of services, including stop, start or transfer of service and bill payment.Visit JEA Downtown Accordion Item
Pay at a JEA-authorized Payment Location near you and have your payment credited to your account within one hour.
Mail a check or money order, along with your account number, to:
JEA P.O. Box 45047 Jacksonville, FL 32232-5047 Item
Payment Options Accordion Accordion Item
Pay your bill on time, every time with AutoPay. JEA automatically withdraws your balance due from your bank account on your due date.
To enroll in AutoPay, your account must not have an outstanding balance or be in a payment extension plan. AutoPay will begin on your next billing cycle after you sign up, so please pay any account balance currently due by its due date.
When we prepare your bill, your account balance will reflect payment has been made, although it will not withdraw from your bank account until your due date.
After you enroll, you can always update your bank information within your jea.com online account.
Do you pay your JEA bill in person? There will be some changes when the utility moves to its new…
FAQ
Where can I pay my just energy light bill?
Why is the jea bill so high?
How do I pay bills on my phone?
How do I pay my JEA Bill?
Be sure to have your JEA account number handy. If you prefer to speak with a representative, you can pay your JEA bill over the phone by calling 904-665-6000. JEA customer service agents are available Monday through Friday from 7 a.m. to 6 p.m. To pay by phone, you’ll need:
What payment options does JEA offer?
With an online account, you can: JEA offers several online payment options: Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted. A third-party vendor fee applies. Electronic check – Pay directly from your bank account with no fee. Digital wallets – Pay via Apple Pay, Google Pay, PayPal, Venmo, and more.
Do I need a JEA account number to pay my bill?
Most locations will require your JEA account number or bill to process payment. In-person payments made during business hours are normally credited to your account within an hour. For ultimate convenience, consider enrolling in paperless billing and autopay through JEA.com.
Does JEA charge a fee?
Effective Nov. 12, 2024, any JEA payments made with a credit or debit card are subject to a vendor service fee. This is a pass-through cost charged by our payment processing vendors. Payments made by cash, check or bank account remain fee-free. Visit our Billing and Payment Options page for more details. Have a jea.com Account?
Can I pay Jea with a debit or credit card?
You can also opt to pay directly with a debit or credit card each month. JEA accepts Visa, Mastercard, Discover and American Express. When you go to make a payment, you’ll enter your card details through JEA’s secure payment portal. Just like with a bank account payment, you can review your bill first and then proceed to checkout.
How do I schedule a JEA payment?
You can schedule a payment up to 30 days in advance when using your bank account. Simply pick a future date, enter the payment amount, and confirm your account details. JEA will email you a confirmation when it’s scheduled. Then on the payment date, the funds will automatically withdraw.