Taking care of your monthly utilities bill is a necessary task, but it doesn’t have to be a hassle For We Energies customers in Wisconsin and Michigan, paying your bill by phone is a quick and convenient option. In this comprehensive guide, we’ll cover everything you need to know about paying your We Energies bill over the phone
How to Pay Your We Energies Bill by Phone
Paying your We Energies bill by phone is easy and only takes a few minutes. Here are the steps
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Call 1-888-823-2943 This is We Energies’ automated pay-by-phone number
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Enter your 10-digit We Energies account number and the pound sign when prompted.
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Select whether you want to pay with a debit/credit card or electronic check.
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For debit/credit payments, enter your card number, expiration date, and CVV security code.
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For electronic checks, enter your bank routing and account numbers.
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Follow prompts to enter your payment amount and submit the payment.
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Write down the confirmation number at the end for your records.
And that’s it! The payment will immediately post to your We Energies account.
Helpful Tips for Paying by Phone
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Have your account number ready – This ensures the payment processes correctly.
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Know your balance – Confirm the amount due before calling to avoid delays.
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Save payment confirmation numbers – This provides proof of payment if any issues arise.
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Set up recurring payments – Take the hassle out of monthly payments by automating them.
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Call during off-peak hours – Avoid long waits by calling early morning, late evening, or weekends.
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Update payment info periodically – Make sure your payment method and details are current.
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Contact We Energies with issues – If your payment doesn’t process, call them to troubleshoot.
Phone Payment FAQs
What payment methods can I use?
You can pay by debit/credit card or electronic check over the phone. We Energies accepts Visa, MasterCard, Discover and American Express.
Is there a fee for paying by phone?
No, there are no processing fees for paying your We Energies bill by phone. It’s a free service.
Can I set up recurring payments?
Yes! You can enroll in AutoPay to have your bill paid automatically each month from your bank account or credit card. Call 1-888-823-2943 to enroll.
When will my payment post to my account?
Phone payments post to your account immediately after the call ends. You’ll see the updated balance right away.
What if I lost my confirmation number?
No worries – your payment is still applied to your account. The confirmation number is just for your personal records.
Who do I call for questions about phone payments?
Contact We Energies customer service at 1-800-242-9137 for any issues with paying over the phone.
Locating Your We Energies Account Number
To pay by phone, you’ll need your 10-digit We Energies account number. Here’s how to find it:
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On your printed monthly bill statement
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In your online We Energies account
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On your monthly auto-pay statement
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By calling We Energies customer service
If you don’t have your account number, you can make a one-time payment by providing your phone number, address, and Social Security Number. But for recurring payments, you need to have your account number.
Managing Your We Energies Account Online
In addition to paying by phone, you can also take care of your We Energies account online. Through their website, you can:
- View real-time account balances
- Make one-time payments
- Set up recurring payments
- Monitor your daily energy usage
- Submit meter readings
- Start/stop/move service
- Download past statements
- Update personal and payment information
- Sign up for paperless billing
- And more!
Payment Assistance Programs
If you’re ever struggling to pay your We Energies bill on time, they offer payment assistance programs based on income eligibility. These include:
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Low Income Home Energy Assistance Program (LIHEAP) – Provides financial aid for heating bills.
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Keep Wisconsin Warm/Cool Fund – Offers energy bill payment assistance.
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FlexPlan – Lets you spread balances over 12 months with an initial down payment.
Contact We Energies as soon as possible if you need help paying your bill. Their goal is to help customers maintain continuous service.
Let Us Handle the Bill Paying for You
Paying bills isn’t fun for anyone. But with We Energies’ convenient pay-by-phone option, you can get it done quickly and painlessly. Just call 1-888-823-2943 anytime you need to pay your bill. And consider enrolling in AutoPay to save yourself the hassle altogether!
Your bill has a new look
Your bill has a new look — both on the front and back. You will still find all of the important information you need to review your energy use and charges. Here’s a sample bill to help you find what you’re looking for on your new bill.
You have a new account number
You have a new, 15-digit number for your account. You will see your new account number starting with your next energy bill. If you need it sooner and are a My Account customer, sign in to obtain your new account number. You also may contact us at 800-242-9137. If you sign in to your bank or a third party to make your We Energies payment, update your account number on their website to ensure your payment is posted promptly.