Paying your utility bill to West Baton Rouge Parish (WBR) is quick and easy through their online payment portal. WBR offers options to pay your gas and water bill online on your mobile device, by phone and more. Read on to learn about the available online payment methods for your WBR utilities account.
Online Account Access
To pay your WBR gas or water bill online you’ll first need to have access to your account on their website. There are two options to setup online account access
1 Create an Online Account
- Go to WBRParish.org and click on “Online Bill Pay” under Departments > Utilities.
- Click on “Pay Your Bill Online”.
- Select “Register for a New Account”.
- Enter your WBR account number, address, and other details to create your username and password.
2. Enroll in Customer Connect
- Download the Customer Connect app for iOS or Android.
- Select West Baton Rouge Parish as your provider.
- Register your account with your WBR account number.
Once you have online account access setup, you can view your bill and make payments through the website or mobile app.
Pay Your Bill on the WBR Website
To pay your utility bill on the WBR website:
- Log into your WBR online account.
- From the main menu, select “Make Payment”.
- Choose the account you want to pay.
- Enter the payment amount.
- Provide your credit card or bank account information.
- Review payment details and select “Process Payment”.
Your WBR bill payment will be immediately processed and applied to your account.
Pay Through the Customer Connect Mobile App
The Customer Connect app allows you to easily pay your WBR utility bill on your smartphone or tablet.
To make a payment in the app:
- Login to the app using your credentials.
- Tap on “Billing & Payments” from the menu.
- Select your payment amount and add your payment method.
- Review the details and confirm the payment.
The mobile app lets you quickly pay your bill anytime, anywhere.
Pay by Phone
You can also pay your WBR utility bill over the phone by calling 225-336-2406. Have your account number and payment details ready.
To pay by phone:
- Call 225-336-2406.
- Select the “Pay by Phone” option.
- Enter your WBR account number.
- Follow the prompts to enter your payment amount and details.
Paying by phone is convenient when you don’t have access to the online portal or app.
Setup Auto Pay
For hassle-free bill payment, enroll in auto pay through your online account. With auto pay, your bill is paid automatically each month on the due date.
To activate auto pay:
- Log into your WBR online account.
- Go to “My Profile” and select “Auto Pay Accounts”.
- Click “Enroll in Auto Pay” and agree to the terms.
- Enter your payment method details.
You can sit back and relax each month knowing your bill is paid on time.
Understanding Fees and Policies
Keep the following bill payment policies in mind for your WBR utilities account:
- Bills are issued monthly and due by the due date on your statement.
- Late payments incur a 10% penalty fee.
- Services can be disconnected for non-payment after 15 days past due.
- A $30 fee is charged for returned or failed payments.
- Expect up to 4 days processing time for online payments.
Get Account Support
If you need help with your online account, making payments, or have billing questions, WBR customer support is available:
- Phone – Call 225-336-2406 during business hours.
- Email – Email [email protected] for assistance.
- In-Person – Visit the WBR office at 880 N Alexander Ave, Port Allen, LA.
Their team can provide personalized support getting your account setup online and answering any bill payment issues.
Paying your gas, water, and other WBR utilities online is the fastest and most convenient option through their website or mobile app. Setup paperless billing and automatic payments to simplify your monthly payments. WBR offers flexibility in how you pay your bill each month while avoiding late fees. Use their online account tools and customer support to easily manage your utility payments.
Public Water System Grade
The West Baton Rouge Parish Natural Gas and Water systems are pleased to report that all 4 water systems received “A” grades for calendar year 2023. WBR is one of only 7 parishes statewide to achieve all As in its respective water systems.
Still no answers from Plaquemine officials on high utility bills
FAQ
How much is the water bill in Baton Rouge?