Paying your water bill is an essential utility task that comes around each month. But it doesn’t have to be a chore. Waterloo Water Works offers various quick and easy payment options to fit every lifestyle and preference. Read on to learn about the many convenient methods to pay your Waterloo water bill.
Online Account Management
The fastest and most efficient way to pay is through Waterloo Water Works online account management. You can easily set up a secure online account to view and pay your water bill at any time from your computer or mobile device.
To get started have your account number and CID from your latest bill ready. Then visit the Waterloo Water Works website and click “Account Login.” Choose “Create a New Account” and enter your details to set up your online access.
Once your account is set up, you can log in to view your current charges, see previous bills, and check your payment history. You’ll be able to pay immediately by e-check or credit card. You can also go paperless by enrolling in e-billing to receive bill notifications by email.
Auto Pay
For maximum convenience, sign up for auto pay. This allows your monthly Waterloo water bill payment to be automatically withdrawn from your checking account on the due date.
To enroll, complete the Auto Pay form on the Waterloo Water Works website with your account and bank details. You can select your preferred draft date each month. Once auto pay is set up, you don’t have to think about making payments again – they happen automatically on time, every time.
Pay by Phone
Calling in your payment is quick and easy. To pay your Waterloo water bill by phone, simply dial (855) 282-7625 and have your account number, CID, and payment information ready.
Follow the prompts to enter your details and make a payment by credit card or electronic check. Phone payments post to your account right away so your balance stays up to date. Just note there is a small convenience fee.
Pay by Mail
If you prefer to pay your bill by mail, you can send a check or money order to:
Waterloo Water Works
PO Box 27
Waterloo, IA 50704
Be sure to include your remittance stub to expedite processing Allow 5-7 business days for mailed payments to post to your account. Consider electronic payment options to avoid possible mailing delays
In Person Payments
To pay your water bill in person, you have a couple choices:
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Visit the Waterloo Water Works Payment Center at 325 Sycamore St and use the drive-through window or lobby drop box.
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Take your payment to the Hy-Vee supermarket at 4020 University Ave. They accept water bill payments at the customer service counter.
The Payment Center lobby is open 8am-5pm Monday-Friday for walk-in payments by cash, check, or money order. The drive-through and drop box are accessible 24/7.
Avoid Late Fees
Your Waterloo water bill must be paid in full by the due date to avoid penalties. Late fees apply to overdue accounts.
If you anticipate issues paying on time, contact Waterloo Water Works immediately at (319) 232-6280. They can discuss payment plan options and help avoid service disruption.
Review your monthly bill carefully and inform Waterloo Water Works right away if you think it is incorrect. Never ignore a bill, even if you believe it is wrong. Calling promptly can prevent late fees while the issue is resolved.
Assistance Programs
If you are struggling financially, Waterloo Water Works offers programs that may help:
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Payment arrangements can provide flexible bill due dates or installments.
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The Low-Income Water Customer Assistance Program reduces bills for those meeting income criteria.
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LIHWAP provides crisis financial aid for water bills to avoid shut-offs.
Contact Waterloo Water Works to learn about qualification requirements and apply for these assistance programs if needed.
Customer Service
The Waterloo Water Works customer service team is available to answer any questions about your account and the various payment methods.
Call (319) 232-6280 during regular business hours for personal assistance managing your water services and bills. They can help determine the most convenient options based on your needs.
Paying your monthly water services bill is fast, easy, and painless with the many payment methods Waterloo Water Works offers. Sign up for paperless billing and automatic payments to save time and avoid late fees. Or simply review and pay your bill online each month. Set up an online account to manage your Waterloo water services anytime, anywhere!
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FAQ
Does Waterloo Waterworks have an app?
Where does the water come from in Waterloo?
Is Waterloo, Iowa water safe to drink?
How is water produced for residents here in Waterloo?
What if I don’t pay my Waterloo water bill?
The Waterloo Water Works can discontinue your water service if you do not pay your bill. If you think your bill is wrong, call us immediately. Do not wait until the bill is delinquent. Visit our Payment Center at 325 Sycamore St, Waterloo, IA 50703 – use E. 3rd Street door, next to drive thru.
How do I pay my water bill in Waterloo?
Payment may be made by mail addressed to the Waterloo Water Works at P.O. Box 27, Waterloo, IA 50704, or at our Payment Center located on East Third Street between Sycamore Street and Lafayette Street. The Payment Center provides an after hours depository box, a drive-up window and customer parking for walk-in payments.
What is included in my Waterloo utility bill?
Your utility bill contains charges for drinking water, sanitary sewer, garbage and storm water. It also includes yard waste if you have signed up for this service with the City of Waterloo. The drinking water and sanitary sewer portion of your bill is calculated based on water usage as recorded by your water meter.
When will Waterloo water be able to track and pay my bills?
Beginning July 6, customers who utilize www.waterloowater.org to view and pay their bills will be able to experience new features for tracking and paying their water bills.
Where can I get a water supply in Waterloo?
The source entry points are independently operated, with separate pumps, motors, power supplies, and locations that provide a high level of water supply reliability across Waterloo. Visit our Payment Center at 325 Sycamore St, Waterloo, IA 50703 – use E. 3rd Street door, next to drive thru.
What is Waterloo water works?
The mission of the Waterloo Water Works is to provide adequate quantities of high-quality water to the citizens of Waterloo for domestic, industrial and fire protection purposes at the most reasonable cost. The Waterloo Water Works ask for the cooperation of all water customers as they start the water main flushing program.