A Guide to Paying Your Washington County Service Authority Bill

Having continuous water and sewer service is vital for every home and business. As a customer of Washington County Service Authority (WCSA), you are responsible for paying your monthly water/sewer bill on time and in full. This comprehensive guide will walk you through WCSA’s payment options and provide tips for seamlessly managing your water/sewer account.

Overview of Washington County Service Authority

Washington County Service Authority is a public utility that provides water and sewer service to over 15,000 customers in Washington County, Virginia They bill residents and businesses monthly for their water usage, sewer service, facility fees and any other applicable charges

It is the customer’s responsibility to pay their WCSA bill in full each month by the listed due date to avoid penalties WCSA offers multiple payment options to make it easy to pay your bill.

Payment Options from WCSA

WCSA offers flexible payment options including:

Online

• Pay online through your account portal – Make secure credit/debit or eCheck payments. Can setup recurring payments.

Phone

• Pay by phone through the automated phone payment system – Follow prompts to pay with your card or bank account information.

Mail

• Send a check or money order to WCSA’s payment address – Include your account number. Allow 7-10 days for processing.

In Person

• Pay at WCSA’s office – Drop off check, money order or cash payments during business hours.

Drop Box

• Use the drop box at the WCSA office after hours – Leave check or money order payments.

Auto Draft

• Enroll in monthly auto-draft payments from your bank account on your bill’s due date.

Payment Tips and Best Practices

Follow these tips when paying your WCSA bill:

• Pay your total balance due each month before the due date to avoid late fees. The due date is printed on your bill.

• If paying online close to disconnection date, pay early in the day to avoid disconnection.

• Have your account and customer numbers handy when paying over the phone. Located on your bill.

• Allow 7-10 days for mailed payments to reach WCSA and be processed to avoid late fees.

• Sign up for email bill reminders to know when your bill is ready and due.

• Save payment receipts and confirmation numbers as proof of payment.

• Check your account regularly online to ensure payments are properly credited.

• Notify WCSA if your contact information or banking information changes.

Assistance Programs from WCSA

If you are struggling to pay your water/sewer bill, WCSA offers programs that may be able to help:

• Payment arrangements – Set up a customized payment plan for your outstanding balance.

• Leak adjustments – Receive a one-time bill adjustment for unusually high usage from a leak.

• LIHEAP assistance – Income-eligible customers can receive federal utility bill aid.

Contact WCSA as soon as possible if you anticipate difficulty paying your bill on time so you can make arrangements before service disruption.

What to Do if You Miss a Payment

If you happen to miss or forget to pay your WCSA bill, take action right away:

• Pay any past due amount immediately to avoid service disruption.

• Contact WCSA to discuss payment arrangement options for your outstanding balance.

• If you receive a disconnection notice, pay the amount listed before the deadline.

• If service is disconnected, you must pay required fees for it to be restored.

Maintain open communication with WCSA if you miss a payment to prevent costly service disruptions and reconnection fees.

WCSA Provides the Utilities You Rely On

Having reliable water and sewer service is essential for your home or business. Pay your monthly WCSA bill on time and in full using the convenient payment options available. Maintaining your account in good standing ensures uninterrupted utility service.