Paying your water bill is an essential responsibility for every resident in Virginia Beach. With multiple payment options, understanding the ins and outs of paying your water bill can seem complicated. This comprehensive guide breaks down everything you need to know about paying your water bill with the City of Virginia Beach Public Utilities department.
Overview of Public Utilities in Virginia Beach
The City of Virginia Beach Public Utilities department is responsible for providing water and sewer services to residents and businesses throughout the city. They operate and maintain the infrastructure that delivers safe drinking water to taps and handles wastewater treatment.
As a customer of Public Utilities, you receive monthly bills for your water and sewer usage It is your responsibility to pay these bills in a timely manner to avoid service disruptions. Public Utilities offers various payment options to make the process quick and convenient.
Your Monthly Bill
Your Public Utilities bill arrives each month and details your charges for water and sewer services. The bill calculates your usage based on meter readings and applies the current rates. These rates are set by City Council ordinance.
In addition to usage charges, you may see fixed service fees and other applicable charges on your bill. Review the billing terminology on your statement so you understand the charges.
If you notice an unusually high bill, don’t hesitate to contact Public Utilities Customer Service. They can check for leaks, meter issues, or billing errors on your account. Catching and resolving problems early can save you money.
When to Pay Your Bill
Public Utility bills are due 20 days after the billing date. You can find your specific due date printed on each monthly statement.
Paying on time is important to avoid penalties, fees, and service disruptions. If your payment is not received by the due date, a 10% late fee is applied to your account.
Extremely overdue bills can result in water service shutoffs. Make paying your bill on time each month a priority to stay in good standing with Public Utilities.
Ways to Pay Your Water Bill
Public Utilities offers several payment options to provide customers maximum convenience and flexibility
Pay Online
The easiest way to pay is online through the Invoice Cloud portal. You can make one-time payments or set up recurring payments to be drafted from your bank account or credit card automatically each month.
Online payments can be made anytime from your computer or mobile device. Registering for an account takes just minutes.
Pay by Phone
Call the payment vendor Invoice Cloud at 757-699-8268 to pay your water bill over the phone. You will need to provide your account number and address zip code.
Phone payments can be made with a bank account or credit/debit card. The automated service is available 24/7.
Pay by Text
With Invoice Cloud, you can also pay your bill by text message. Just text the word “PAY” after receiving a text notification that your bill is available. Your payment will be processed from a linked bank account or card.
Pay by Mail
Mail your payment to the address printed on your bill. Be sure to include your payment stub to credit your account properly. Allow 5-7 days for mailed payments to be received and processed.
Pay in Person
Bring your bill to one of the City Treasurer’s Office locations around Virginia Beach. In-person payments can be made by cash, check, money order or credit/debit card.
The Public Utilities Business Office also accepts check or money order payments in person. Visit during their weekday hours.
Pay Using a Drop Box
For added convenience, you can drop off your payment (check or money order only) in a secure drop box. Drop box locations include the Public Utilities Business Office, Public Utilities Field Operations Building, and the Virginia Beach Municipal Center.
Enroll in AutoPay
Set up automatic monthly payments through Invoice Cloud to have your bill paid on time without any effort on your part. On the due date each month, the system will automatically debit your bank account or credit card.
Assistance Programs for Paying Your Bill
If you are struggling financially, Public Utilities partners with local nonprofits to administer assistance programs to help pay water bills for qualified applicants. These include:
- Help and Emergency Response Inc. (H.E.R.) – Helps with past due balances.
- THRIVE Peninsula – Provides ongoing bill payment assistance.
- Salvation Army – Offers emergency utility bill assistance.
Contact Public Utilities to learn more about eligibility and applying for these money-saving programs.
Avoid Service Disruptions with On-Time Payment
Having your water shut off due to non-payment is inconvenient and costly. Make paying your Public Utilities bill on time each month a top priority. Sign up for reminders and automatic payments to stay on track.
If you do miss a payment, contact Customer Service immediately and pay the past due balance as soon as possible. Set up a payment plan if needed. Avoid penalties, fees, and service interruptions by keeping your account current.
Paying your water bill doesn’t have to be a hassle. With numerous payment options and assistance programs available through Public Utilities, customers in Virginia Beach can easily manage this monthly task. Use this guide to pay your bill conveniently, avoid late fees, and keep the water flowing to your home or business.
Pay Your Water Bill or Get Cut Off in Virginia Beach
FAQ
What is the phone number for Virginia Beach water Bill?
What does HRSD do in Virginia Beach?
How do I adjust my water bill in Virginia Beach?
What payment methods does Virginia Beach public utilities offer?
A list of payment methods is available on the Virginia Beach Public Utilities site. Service fees may apply. No service fee is charged to customers who use a bank account transfer (ACH) payment method to make an online or pay-by-text payment AND are enrolled in paperless billing.
Does Virginia Beach have water and sanitary sewer services?
The Department provides quality water and sanitary sewer services to Virginia Beach residents, fully complying with all federal and state drinking water standards. There’s never a wait online – just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week!
Where can I pay a bill in Virginia Beach?
Pay in person at any of our convenient locations with cash, check, money order, Visa, Mastercard, American Express, or Discover. A 2.5% service fee will be applied to all credit card transactions. Each of these locations also feature a drop box for check or money payments only, no cash. Virginia Beach, VA 23456-9018.
What if I don’t have a bill in Virginia Beach?
Virginia Beach, VA 23456-9018. If you do not have your bill, please note what you are paying and a bill/account number so that your payment will be properly applied. Pay Personal Property Tax, Real Estate Tax, Parking Tickets, Public Utilities/Storm Water bills with a major credit card (2.5% fee or $1.00, whichever is greater).
Does Virginia Beach have drinking water?
Virginia Beach consistently meets state and federal requirements for drinking water. A detailed listing of rates, fees and charges applicable to public utility services for the City. Public water or sewer emergencies can happen at any time.
Is public utilities a payment vendor?
Public Utilities recently transitioned to a new payment vendor: Invoice Cloud. Learn about Public Utilities’ policy for delinquent utility accounts/service disconnection due to nonpayment and payment assistance resources available to customers. Virginia Beach consistently meets state and federal requirements for drinking water.