Paying your monthly utility bill is an essential task for residents and businesses in the Village of Sugar Grove. The village offers a variety of convenient payment options to fit any schedule and preferences. This guide provides an overview of the available bill pay choices, instructions for setting up online payments or autopay, and tips for avoiding late fees.
Understanding Your Utility Bill
Utility bills from the Village of Sugar Grove arrive monthly and typically include charges for water, sewer, garbage collection and other services. Bills are mailed on the 10th of each month and due by the 1st of the following month.
Your utility bill will show details like account number, service address, previous balance, new charges, payments made, account balance and due date. Reviewing the usage and charges each month can help identify abnormal spikes that may indicate leaks or other issues.
When to Pay Your Bill
Utility bills from the Village of Sugar Grove are due on the 1st of each month. You can pay anytime between receiving your bill and the due date Payments received after the 1st are considered late
Allow 5 business days for mailed payments to avoid late fees. Online, phone and in-person payments credit to your account immediately. Set payment reminders and pay a few days early to ensure on-time payment.
Late Fees and Disconnection
Payments received after the 1st of the month incur a 10% late penalty. If a bill remains unpaid after two billing cycles, a disconnect notice will be sent and a $25 fee assessed. Accounts still delinquent after this notice may have service disconnected.
Avoid late fees and potential shutoff by paying on time every month. Contact the utility department immediately if you anticipate difficulty paying a bill to discuss payment plan options.
Online Bill Pay
The easiest way to pay your Sugar Grove utility bill is online through the village’s third-party payment system, Invoice Cloud. Online payments can be made anytime with no additional fees.
First, register for an account on Invoice Cloud using your utility account number. Once registered, you can view bills, make one-time payments, set up autopay and more.
Online payments post to your account instantly. You receive payment confirmation emails for your records. It’s fast, simple and secure.
Automatic Payments
For complete convenience, enroll in autopay through Invoice Cloud to have your utility bill paid automatically each month. Autopay can be funded through bank accounts, credit cards and various online services like PayPal.
After registering on Invoice Cloud, select the autopay option and specify your preferred payment method. Then confirm the date and amount to pay each month. Autopay ensures your bill is paid on time without any effort on your part.
Pay by Phone
Sugar Grove provides a 24/7 automated phone payment system at 866-307-3718. Call the number, enter your account number and follow the prompts to make a payment by credit card, debit card or electronic check.
Phone payments allow you to pay on your schedule, including late at night or on weekends. Just be sure to call a few days before your due date so the payment has time to process.
In-Person Payments
You can pay your utility bill in-person at Sugar Grove Village Hall using cash, check or credit/debit card. The village hall is open weekdays from 8am to 4:30pm except on holidays.
Payments made directly to the utility department will credit to your account immediately. Simply allow enough time to visit village hall during open hours before your bill due date.
Payment Drop Box
For after hours payments, a 24-hour drop box is located in the Sugar Grove Village Hall parking lot. Place your payment (check or money order only) in an envelope marked “Utility Payment” and deposit in the drop box anytime.
Allow 5 business days for mailed and drop box payments to avoid late penalties. These payments are collected and processed during village hall open hours.
Financial Assistance Programs
If you are struggling financially, Sugar Grove offers programs to help qualified residents manage utility bills, including payment plans, discounted rates and assistance funds. Contact the utility department to learn more.
Avoid Late Fees and Keep Service On
Don’t let a forgotten utility payment lead to late fees, collections or service shutoff. Sugar Grove offers flexible options like online, phone and automatic payments to simplify bill pay. Use the method that fits your needs, mark monthly due dates on your calendar, and pay on time to avoid penalties. Reach out for assistance if you anticipate difficulty making a payment. Consistent utility service is vital for all homes and businesses, so make bill payment a priority each month.
Online Payments Now Accepted for Utility Bills (Visa, MasterCard, and Discover)
The Board of Public Affairs is proud to announce online payments for utility bills are now accepted. In addition, Village water customers may now sign up for paperless billing and view account information by registering here https://www.utilitybillingsystem.net/. Please note that you will need your name, valid e-mail address, and 6-digit account number that will appear on your January bill. It will look like “101010.”
Other forms of payment include check, cashier’s check, or money order. Payments can be dropped off at the Village Hall and deposited in the locked drop box located on the front of the office at 101 Bridge Street.
Application for Utilities Services & Other Documents
The Trustees for the Board of Public Affairs (BPA) meet at 6:00pm at Village Hall, 101 Bridge Street, on the third Monday of the month.
BPA Trustees are elected by Village residents and serve four-year terms. The Board of Public Affairs manages the Water, Water R&I, Sewer, and Sanitation funds and operations. The Board of Public Affairs operates through Council Ordinances & Resolutions as well as its own Rules & Bylaws. Current officers and terms are as follows:
Beth Lockard, Chair -term ends Dec. 31, [email protected]
Bobbi Selby, Vice-Chair -term ends Dec. 31, 2023 (Replaced Robin Sanborn)[email protected]
Bev Kruer, Trustee -term ends Dec. 31, [email protected]
Online Bill Pay – Cottage Grove
Does Sugar Grove offer a digital payment portal?
The Village of Sugar Grove is excited to partner with Invoice Cloud, an EngageSmart solution for online billing and payments, to launch an enhanced digital payment portal for Sugar Grove utility customers. The new payment portal officially launched today, Wednesday, July 19th.
When are utility bills due in Sugar Grove?
Village of Sugar Grove Utility bills include charges for water, sanitary sewer and refuse. Utility bills are always due on the 17th of each month. Should the due date fall on a weekend or a holiday the payment shall be due on the following business day. Bills are considered delinquent if not paid on or before the 17th.
What is the village of Sugar Grove sewer maintenance charge?
The Village of Sugar Grove Sewer Maintenance Charge is for the maintenance of the physical sewer lines that run through the infrastructure. This charge will fluctuate as it is based on your water usage. Fox Metro Water Reclamation District provides sewer treatment service for residents of the Village of Sugar Grove.
How do I pay a mortgage in Sugar Grove IL?
Pay in Person at Village Hall (credit, debit, cash or check) – 160 S. Municipal Drive, Suite 110, Sugar Grove, IL 60554. Visit the Sugar Grove branches of 1st National Bank, First Secure, and Old Second. Pay By Mail – Be sure to allow five days to assure crediting by the due date. On-Line Banking thru your Financial Institution.
How do I pay a check in Sugar Grove?
Visit the Sugar Grove branches of 1st National Bank, First Secure, and Old Second. Pay By Mail – Be sure to allow five days to assure crediting by the due date. On-Line Banking thru your Financial Institution. When using your financial institutions banking option it can take up to 10 (ten) business days for a check to reach the Village.