Living in the Village of Rantoul Illinois comes with all the conveniences of small town life. But when it comes time to pay your municipal utility bills each month, the outdated payment options can feel inconvenient. Writing and mailing checks keeping track of due dates, and making trips to the village office to pay in person all take time. Fortunately, the Village of Rantoul now offers modern bill pay options to make paying your municipal utilities easier than ever.
New Options for Paying Village of Rantoul Bills
The Village of Rantoul has upgraded its payment system to offer residents and businesses multiple convenient ways to pay utility bills, fines fees and other municipal charges. You can now pay your Village of Rantoul bills
- Online – Fast and easy payments on the Village website
- Phone – Self-service payments by automated phone system
- Mail – Send check or money order payments by mail
- Drive-Thru – Drop off payment at the drive-up window
- In-Person – Pay at the Village Office front desk
- Auto-Pay – Set up recurring payments from your bank account
These new options make bill payment quick, convenient, and hassle-free. No more writing checks or standing in line – just pay on your computer, phone, or on the go in minutes.
Benefits of New Payment Options
Upgrading to these modern payment methods provides many benefits to Village of Rantoul utility customers, including:
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Convenience – Pay anywhere 24/7 online or by phone
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Efficiency – Make payments in seconds without writing checks
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Flexibility – Choose the payment option that suits your needs
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Accessibility – Pay on your computer, phone, or in person
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Security – Payment portal uses encryption to keep data safe
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Simplicity – Make one-time or recurring payments
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Control – Manage bills on your schedule
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Savings – No more stamps, checks, envelopes or postage
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Customer Service – Contactless payments avoid in-person interactions
How to Pay Village of Rantoul Bills Online
Paying your Village of Rantoul utilities through the online payment portal is easy and only takes a few minutes. Just follow these steps:
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Go to the Village’s online payment portal.
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Select “Pay Water/Sewer Bill” or other applicable utility bills.
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Enter your 10-digit account number and last name. Select your utility service address.
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Enter payment amount and select payment method.
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Provide email address to receive payment confirmation.
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Complete payment by hitting submit – your utility bill is now paid!
You’ll receive a confirmation email with payment details and your account will reflect the updated balance. Online payments are fast, easy, secure, and help you avoid late fees.
Other Ways to Pay Village of Rantoul Bills
In addition to the online portal, you can take advantage of the other convenient payment options offered by the Village of Rantoul:
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Call the automated phone payment system at 1-855-844-0226 and follow the prompts to make a payment.
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Mail checks or money orders to the Village Office at 333 S Tanner St, Rantoul, IL 61866.
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Visit the drive-up window at the Village Office and drop off your payment without leaving your vehicle.
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Pay in person at the front desk in the Village Office building during business hours.
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Set up automatic payments so your utility bills are paid directly from your bank account each month.
Get Started Paying Bills the Modern Way
Don’t waste time and money on stamps and paper checks – start paying your Village of Rantoul utilities online today! The new payment options provide fast, easy, and secure ways to pay from anywhere in just minutes. Simplify bill payment and manage your Village of Rantoul account on your schedule. Sign up online or contact the Village Office for more information on modern payment methods.
FAQs About New Payment Options
Do you still have questions about the new online and automated Village of Rantoul bill pay options? Here are answers to some frequently asked questions:
What utility bills can I pay online?
You can pay your water/sewer bill, garbage bill, vehicle stickers, building permits, and any other Village of Rantoul utilities and fees.
Is the online payment portal secure?
Yes, the portal uses industry-standard encryption and security measures to protect your data.
What payment methods can I use?
You can pay bills through the portal with credit/debit card, eCheck (bank account), and Google/Apple Pay.
Is there a fee to pay online?
No, there are no fees for paying your Village of Rantoul bills online or by phone.
Can I still get a paper bill?
Yes, you can still receive a paper bill in the mail while paying online or enroll in paperless billing.
When will my payment be applied?
Online and phone payments are processed same-day in real time to avoid late fees.
Can I set up recurring payments?
Yes, you can set up automatic recurring payments from your chosen payment method on selected dates.
Who do I contact for help with online payments?
You can call the Village Office at 217-892-6800 for any questions or issues with online bill payment.
Take control of your utility bills and simplify payment – sign up for the Village of Rantoul’s online payment portal today!
Request Termination of Service
Please contact our office by phone or email to request a termination of service, please allow 24 hours for request to be processed. If emailing your request please include date of termination, forwarding address, and contact phone number. You will receive a confirmation email confirming your request.
A meter reader from the Public Works Department will read the meters once a month. The read date is based on billing area. The readings are then sent to the Utility Billing Office where a report is ran to flag any questionable readings, a work order will be issued to reread the meters and correct readings if needed. A billing update is then done to process the bills, they are then printed and sent to the post office immediately. Bills are due 20 days from the print date.
If you do not receive a bill please call our office or email us, requesting a copy of your bill.
The due date will appear on each billing statement, there will be a two-day grace period from the due date before any late fees are accessed on the account. Contact our office immediately if there is a dispute in your billing statement. A work order may be issued to recheck the meters and will be returned to our office usually in one or two business days.
If a meter is estimated due to not having access to the meters, the customer can call or email our office with the correct readings, they will be entered on your account according to the billing dates. Please make sure to include name on the account, address, and a contact number.
Agreements can now be done online. By doing an online agreement, make sure all the information is correct. Online agreements will only be accepted until 10 P.M. on the date of the disconnection notice, a confirmation of the agreement will be given to the customer, however, this does not mean that the agreement will be accepted. Customer Service has the final say in accepting the online agreement and you will be notified as soon as possible with an acceptable agreement. There are 3 separate billing cycles, 1st cycle will be extended to the 5th of the month, 2nd cycle will be the 15th of the month, and 3rd cycle will be the 25th of the month. If you are not sure of your extension date, please locate your cycle and route information, or contact Customer Service at (217) 893-1661 ext 1. An agreement can also be signed by coming into the office by the date of the disconnection notice.
The past due amount will only be extended to the due date of the current bill, no exceptions. Signing an agreement requires full payment of the past due by the required date, if payment is not received in full, the service will be disconnected the following day promptly at 8:00 am.
Disconnection of Service for Nonpayment
A disconnection of service will occur 15 – 20 days from the due date of the bill. A disconnection notice will be sent out with a current bill, providing a date of disconnect. If payment or agreement is not made on the account by the date of the disconnection notice, the service will be terminated the following day.
A $50 reconnection fee will need to be paid along with the past due balance for service to be reconnected.
If service is disconnected a following time, an additional deposit will be required on the account.
No reconnections are performed after 4:00 pm. Payment received after 4:00 pm will be reconnected the following business day. All reconnections are done between the hours of 1:00 pm and 4:00 pm, regardless of the time payment was received. No exceptions.
A medical form must be completed and signed by your doctor every 30 days. The doctor must state that it is life threatening, it will not be accepted without that stated. If this is to get service reconnected and a payment will not be received immediately, a limiter will be placed on the meter to allow enough power to operate the medical devices, the limiter will not be removed until the full past due balance is paid along with a $50 service fee to remove the limiter. If the past due is not paid within 30 days of the date on the medical, the limiter will be removed and service disconnected until the account is brought up to date with payment. This medical can be faxed back to our office at (217) 892-6872. This is the customers responsibility to make sure the Customer Service office will accept this medical.
Regional Planning Commission of Champaign County will assist customers by pledging payment on the account. Customers can call (217) 384-1226 to inquire about the program and the guidelines for qualifications.
- Cash, check, money order, or debit / credit card
There is a drive-thru located on the south side of our building for drop of payments and an after hours box is available. Payments may be mailed to:
You can pay your utility bills automatically each month from either a checking or savings account. Simply create an account on our online portal and setup recurring payments.