Vectren provides natural gas and electricity services to over 1 million customers across Indiana and Ohio. Paying your Vectren energy bill on time each month is essential to avoid late fees and potential service disruption.
One convenient way to pay your Vectren bill is by phone using their automated pay-by-phone system. In this comprehensive guide, I’ll walk through the step-by-step process to pay your Vectren bill over the phone.
Overview of Paying by Phone
Vectren offers an automated phone payment system that allows customers to pay their bill conveniently 24/7
To use it, you simply call Vectren’s toll-free billing number, enter your account details by phone keypad, select a payment amount and method, and complete the transaction
Payments made by phone are processed immediately, so it’s a fast way to pay your bill by the due date and avoid late fees.
Below I’ll provide the step-by-step instructions and tips you need to easily pay your Vectren bill over the phone.
Step 1: Have Your Vectren Account Number Ready
To pay by phone, you’ll need to enter your 10-digit Vectren account number.
Your account number can be found on your printed Vectren bill or by logging into your online Vectren account. Have this handy before you call to pay.
Step 2: Call the Vectren Bill Pay Phone Number
Call the Vectren pay-by-phone number based on the state where you receive service:
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Indiana Customers: 1-800-227-1376
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Ohio Customers: 1-800-227-1376
These toll-free numbers connect you to the automated Vectren payment system.
Step 3: Select the “Make a Payment” Option
When the voice menu begins, press the number for “Make a Payment” to pay your Vectren bill.
Step 4: Enter Your 10-Digit Account Number
Next, use the phone keypad to enter your Vectren account number when prompted.
Step 5: Choose Your Payment Method
You’ll then need to select a payment method:
- Credit/Debit Card
- Electronic Funds Transfer (bank account withdrawal)
Follow the voice instructions to enter your payment method details.
Step 6: Enter the Payment Amount
When asked, enter the exact payment amount you wish to pay on your Vectren bill. You can pay the full balance, a partial amount, or any dollar amount.
Step 7: Complete the Payment
Finally, confirm your payment details and the system will process the payment. You’ll receive a confirmation number and email receipt.
The payment will be instantly credited to your Vectren account balance.
Tips for Paying Your Bill by Phone
Keep these tips in mind for easy Vectren phone payments:
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Have your account number ready before calling
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Call 1 week before the due date to avoid late fees
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You can pay any amount by phone – full, partial, or any dollar amount
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Save your payment method for future quick payments
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Contact Vectren immediately if you’ll miss the due date
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Set up recurring payments to have your bill automatically paid each month
Avoid Late Fees and Service Disruption
It’s crucial to pay your Vectren bill in full and on time to avoid penalties like:
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Late Fees – 1.5% charged on past due balances
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Disconnection – Gas/electric service may be disconnected for non-payment
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Reconnection Fee – $70 to restore service after disconnection
Paying by the due date prevents these outcomes. Contact Vectren immediately if you anticipate payment issues.
Get Payment Assistance if Needed
If you’re struggling to pay your bill, call Vectren at 1-800-227-1376 to ask about programs like:
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Payment arrangements – Extend due date or make installment payments
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LIHEAP – Bill payment aid for qualifying low incomes
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Budget billing – Pay the same monthly amount year-round
Vectren wants to help customers maintain service. Call them or 2-1-1 to find supplemental assistance options.
Create an Online Account
Managing your Vectren account online makes monitoring usage and planning for bill payments easier.
With an online account, you can:
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View usage graphs and trends
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Access billing history
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Set usage alerts
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Go paperless
Monitoring your usage helps predict bills so you can budget for on-time payment. Sign up for an account today.
Paying Your Vectren Bill by Phone is Quick and Easy
As a Vectren customer, paying your monthly energy bill by phone is a fast, simple option using their automated system. Have your account number, call 1 week before the due date, and enroll in recurring payments to prevent late fees. Seek assistance immediately if unable to pay any bill on time. Consistently paying on time ensures uninterrupted gas and electric service.
Vectren customers shocked by high bills
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How do I pay my Vectren Energy Bill?
As the primary energy provider for homes and businesses across Indiana and Ohio, Vectren offers their customers multiple ways to pay each bill conveniently and on time. One of the simplest options is to pay your Vectren bill by phone using their automated phone payment system.
Where can I Find my Vectren account number?
Your account number can be found on your printed Vectren bill or by logging into your online Vectren account Have this handy before you call 2. Call the Vectren Bill Pay Phone Number Call the Vectren billing phone number for your service state:
How do I pay Vectren by phone?
To pay by phone, you simply call Vectren’s toll-free billing phone number, follow the voice prompts to enter your account details, select a payment amount and method, and complete the transaction. Payments made by phone are quick and processed immediately. This prevents late fees and service disruptions as long as you pay by the bill due date.
What if I can’t pay my Vectren Bill?
Contact Vectren immediately if you cannot pay in full by the due date. For hassle-free bill pay, enroll in recurring payments by phone. This automatically deducts your monthly Vectren bill from a designated credit card or bank account. To enroll: When prompted for payment method, choose card or bank account.
Where can I view my Vectren Bill?
vectren.com. From here, you can view your current bill, adjust your billing preferen es and more.How are p yments made?You can pay your bill online using our easy online pa ment system. Also, payments still can be made by mailing i
How do I contact Vectren Energy Delivery?
iness hours. To contact the Vectren Energy Delivery corporate office with a complaint, write to or e-mail Vectren (Attn: Director of Custo er Service). During a bill investigation, you are required to pay the undisputed portion