A Complete Guide to Paying Your Bill with Vec.Org

For residents and businesses in Volunteer Energy Cooperative’s service area vec.org is your one-stop shop for managing your electric account and paying your bill. Vec.org offers a range of convenient payment options to choose from. This comprehensive guide will walk through everything you need to know about paying your VEC bill online through vec.org.

Overview of Payment Options on Vec.Org

Vec.org provides the following ways for members to pay their electric bill:

• My VEC Account Online
• PayMyWay
• Bankdraft
• Levelized Billing
• Credit/Debit Card Payments
• Automated Phone Payments

Below we will explore each of these payment options in more detail. But first, let’s look at how to access your account on vec.org.

Accessing Your VEC Account Online

To pay your bill or manage your VEC account online, you will first need to register and setup a My VEC Account. Here are the steps:

1. Go to wwwvecorg

2. Click on “Account Login” at the top of the page

3. Click on “Register” under the login fields

4. Enter your VEC account number, email, and other info

5. Create a username and password

Once registered, you can login anytime to view your bill, make a payment, set up recurring payments, update account info, and more.

Paying Your VEC Bill Through My VEC Account

The My VEC Account dashboard allows you to easily pay your bill through a variety of methods, including:

• One-time credit/debit card payment – Make a one-time card payment on your account. A convenience fee applies to card payments.

• One-time e-check payment – Pay directly from your bank account with no convenience fee.

• Recurring credit/debit card payment – Set up automatic monthly payments to be charged to a card.

• Recurring e-check payment – Setup monthly auto-draft from your checking account.

To make a one-time payment, simply login to your My VEC Account, go to the Billing & Payments section, and enter your payment info.

For recurring payments, follow the same steps but toggle the “Recurring Payment” switch when entering your details.

Paying Through VEC’s PayMyWay Program

In addition to paying through your My VEC Account, members can also enroll in VEC’s PayMyWay program directly on vec.org.

With PayMyWay, the total monthly bill amount is broken into weekly payments, making budgeting easier.

To enroll in PayMyWay:

1. Login to your My VEC Account

2. Under Billing & Payments, click on PayMyWay

3. Select whether you want payments drafted from your bank account or charged to a debit/credit card

4. Review terms and submit the authorization form

Once setup, you will make 4 weekly payments that add up to your total monthly bill. Payments are drafted automatically on the same day each week.

Setting Up Monthly Bank Draft Through Vec.Org

For quick, hassle-free bill payment, consider enrolling in VEC’s monthly bank draft program.

With bank draft, your total monthly bill payment is automatically deducted from your checking or savings account on the due date each month.

To enroll in bank draft:

1. Login to your My VEC Account

2. Under Billing & Payments, click on Bankdraft

3. Download, print, and complete the authorization form

4. Attach a voided check and submit the form to VEC

Payments will begin drafting from your bank account each month on the bill due date. You can cancel bank draft at any time by submitting written notice to VEC at least 10 days before your next due date.

Paying by Phone Through VEC’s Automated System

In addition to online payments through your My VEC Account, you can also pay your VEC electric bill using the automated phone system.

To make a payment by phone:

1. Call 1-888-318-9980

2. Select the “Pay Bill” option

3. Enter your 10-digit VEC account number

4. Choose whether to pay with credit/debit card or checking account

5. Follow the prompts to enter your payment info

The payment will be immediately applied to your VEC account. The same convenience fees apply to card payments made over the phone system.

What If You Can’t Pay Your Bill on Time?

If you are ever unable to pay your VEC electric bill in full by the due date, it is important to contact VEC right away to discuss payment plan options and avoid disconnection of service.

VEC has trained customer service reps available to work with members facing financial hardships. They can assess eligibility for payment arrangements or special assistance programs.

Do not wait until after the due date has passed or services have been disconnected. Call VEC’s customer service team proactively at 1-800-956-2316 to discuss your situation. Special payment options are available to avoid suspension of electric service.

Contact VEC Customer Service With Questions

VEC’s knowledgeable customer service team is available if you need any assistance with bill payment, account management or have general questions about your electric service.

Customer Service Hours:

Monday – Friday, 8am – 5pm

Phone:

1-800-956-2316

Email:

[email protected]

Mail:

VEC Customer Service
PO Box 277
Decatur, TN 37322