How to Pay Your Utility Bill Through Utility Billing Services

Utility Billing Services (UBS) is a third-party payment processor that allows customers to easily pay their utility bills online over the phone or through a mobile app. If your water, gas, electric, sewer, or other utility provider uses UBS, you’ll need to create an account to manage payments. This article provides a step-by-step guide on how to pay your utility bill through the UBS platform.

Overview of Utility Billing Services

Utility Billing Services is based in Brentwood, Tennessee and provides billing and payment solutions for over 600 utility companies across the United States. Over 8 million customers use UBS to pay utility bills conveniently online or through mobile apps.

UBS handles payment processing, account management, paper/electronic billing customer service and other services on behalf of utility providers. Customers can make one-time payments or set up recurring auto-pay through UBS.

Some of the major utility companies that use UBS for billing include Oklahoma Natural Gas Entergy Arkansas Tallahassee Utilities, and Jackson Energy Authority. UBS also provides solutions for smaller local utility districts, municipalities and cooperatives.

Benefits of Paying Your Utility Bill Through UBS

Here are some of the main benefits of using Utility Billing Services to manage and pay your utility bills:

Convenience: Pay anywhere 24/7 through the website, mobile app, or automated phone payments.
Avoid Late Fees: Set up auto-pay or make one-time payments well before your due date.
Payment Notifications: Get reminders when your bill is ready and due.
Store Payment Methods: Save your bank account, credit card, etc. for faster checkout.
Account Management: View statements, payment history, usage data if provided by your utility.
Paperless Billing: Reduce waste by opting out of mailed paper bills.
Customer Support: Available by phone or online chat if you need help.

How to Set Up an Account with UBS

Follow these steps to create your online UBS account:

Go to www.mybill.watersystems.com and click on “Create an Account”
Enter your utility account number and other requested info.
Create a username and password for your UBS account.
Add your contact information and payment methods.
Agree to the terms of use and submit the form.

You will receive a confirmation email once your account is set up. You can now log in anytime to manage payments.

Making One-Time Payments

To make a one-time utility bill payment through UBS:

Log into your UBS account at www.mybill.watersystems.com
Locate your account on the dashboard and click “Pay Now”
Enter payment amount (typically the total amount due).
Select a stored payment method or enter a new one.
Review payment details and click Submit.
Your payment will post instantly to your account.

You’ll receive an emailed receipt confirming your payment. One-time payments can also be made through the mobile app or automated phone system.

Setting Up Recurring Auto-Pay

For hands-off convenience, you can enroll in auto-pay through UBS:

Log into your account and navigate to “My Profile.”
Click on “Auto Pay Accounts” in the sidebar menu.
Choose your utility account and click “Add New Auto Pay.”
Pick the date you want payments automatically debited each month.
Agree to the terms and save your selection.

Your bill will now be paid automatically each billing cycle on the date you selected. You can edit or cancel auto-pay at any time.

Payment Methods Accepted by UBS

Utility Billing Services offers several ways to pay your bill:

Bank Account: Via ACH/e-check from your checking or savings account.
Debit/Credit Card: Visa, Mastercard, Discover and American Express cards accepted.
Cash: Pay in-person at authorized walk-in payment locations.
Money Order: Mail-in money order payable to your utility company.
Check: Send via mail or use mobile check deposit capture.
Walmart Pay: Scan bill barcode to pay cash at any Walmart register.

Note that fees may apply for some payment methods including credit/debit cards and cash payments.

Account Management Features

When you log into your UBS account online or in the mobile app, you can:

View real-time account balance and payment due date.
Access monthly billing statements going back 24 months.
Sign up for paperless billing and emailed reminders.
Check your payment history and print receipts.
Update your contact information or password.
Set up text/email alerts for payments, past-due notices etc.
Receive usage and consumption data if provided by your utility company.
Submit meter readings if required by your provider.
Report service issues or outages.
Chat with customer service or view FAQs.

Getting Help from Utility Billing Services

If you have any questions or issues using the UBS platform, help is available:

Email: [email protected]
Phone: Call 1-866-287-8203 to speak with a customer service agent
Live Chat: Available from your online account
FAQ Site: Answers many common questions – www.myubill.com/faq
Technical Support: Can assist with login/password issues, errors etc.
Contact Utility Provider: For questions on your actual utility service or charges on your bill.

Paying your utility bills easily through Utility Billing Services ensures your payments are on-time each month. Sign up for an account today to access convenient online and mobile payment options.

Utility Billing Services Bill Pay

Convenient ways to pay your bill:

Pay Online –Utility Billing Services Login Page
Utility Billing Services In Person – You may come by our office located at 324 Malvern Avenue, open from 8 a.m. to 4:30 p.m., Monday through Friday. Please bring your bill along with your payment to ensure proper credit to your account. We accept VISA, MasterCard, Discover, and check.
By Phone – Payments are accepted over the phone by calling 1-888-242-6632. You may pay your utility bills 24 hours a day, 7 days a week. We accept VISA, MasterCard, Discover and eCheck. There is no additional charge to utilize this option.
By Mail– Return the bottom part of your bill, along with your payment (check or money order; do not send cash) to: Utility Billing ServicesP.O. Box 3830Hot Springs, AR 71914-3830
Drop Boxes – You may pay by check (please do not use cash) at any of the three drop box locations below. Payments will be credited to your account on the next business day.

Parking lot at 111 Opera Street near City Hall
In front of the airport terminal building
Lower parking lot entrance of 324 Malvern Avenue

The City of Weatherford Utility Billing Self Service Step-by-Step Instruction Video

FAQ

What are bill paying services?

Online bill pay enables you to schedule and pay your bills right from your computer, tablet or mobile phone. An online bill pay service works by deducting a payment from your account balance and transferring it to a service provider. A bill pay service may be included as part of a checking account’s features.

What is a bill pay provider?

Bill Pay Provider means Bank’s Designated Service Provider that provides Bill Payment Services. Sample 1Sample 2Sample 3.

What is utility billing software?

Utility billing software is a system designed to help utility providers (water, gas, electricity, etc.) manage billing, meter readings, customer information, and payments.

How do I pay my utility bill online?

You can make a one-time payment or create an online account and set up automatic payments using the online payment system. The online payment system accepts VISA, MasterCard or e-check using your bank’s routing and account number. To bring a past due account current, call utility services and speak to an account specialist.

What does the city of Lafayette utility billing office do?

The City of Lafayette Utility Billing Office strives to provide exceptional customer service in all facets of our operations and administration. Our personnel are responsible for billing and providing customer service to more than 29,000 customers, which equates to more than 375,000 utility bills issued each year. ATTENTION!

How do I pay my Tucson Water Bill?

Your Water Bill PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on this page. Access your bill portal here and learn about Tucson Water’s wide variety of methods available to pay your utility bill.

How do I pay my water bill over the phone?

Paying over the phone is available 24/7. Accepted payment networks include Mastercard, Visa, Discover, and electronic checks. Access our Interactive Voice Response system at (520) 791-3242. Customers with delinquent accounts or interrupted water services may use this method but will need to contact Customer Service to verify their payment.

How do I pay my Brooklyn Park utility bill online?

You will be able to make an online payment using a: For your convenience, the City of Brooklyn Park offers Auto Pay for your quarterly utility billing. You can automatically pay your utility bill on a recurring basis through a checking or saving account.

Where is the utility billing office located?

View Utility Billing policies and procedures. The Utility Billing office is located on the first floor of City Hall at 50 West 13th Street. Hours of operation are: For questions or more information, please email or call 563-589-4144.