Utica Mutual Insurance Company has been around since 1914 and is one of ten companies that make up the Utica National Insurance Group. Utica Mutual sells its products through a network of more than 2,200 independent agents who offer a wide range of personal insurance options and good customer service.
Utica Mutual Insurance Company has been providing quality insurance products since 1914. With over a century of experience, they offer a wide range of insurance options for both personal and commercial customers. If you need to get in touch with Utica Mutual for any reason, there are a few different methods you can use to reach them by phone or online.
When looking for the Utica Mutual insurance phone number you’ll actually find there are a few different numbers depending on who you need to speak with
- For general customer inquiries: Call 1-800-326-0010
- To report a claim: Call 1-800-326-0020
- For agent/broker support: Call 1-888-858-1786
In addition to their toll-free numbers, Utica Mutual Insurance also has local office phone numbers you can call if you don’t need the national customer service line.
Contacting Utica Mutual Insurance by Phone
The easiest way to get in touch with an insurance company representative is to call them directly. Here are the key phone numbers you need for Utica Mutual:
General Customer Service
If you have any general questions or need assistance from Utica Mutual as a policyholder, you can reach their customer service department at 1-800-326-0010. This number is toll-free when calling from anywhere in the United States.
Some examples of when you may want to use the customer service line include:
- Questions about your insurance policy or coverage
- Making changes to your existing policy
- Getting quotes for a new policy
- Finding out payment options or getting help with billing issues
- Changing your address or other personal details
- Reporting minor auto accidents with no injuries
Customer service agents are available Monday through Friday from 8:00 AM to 6:00 PM Eastern Time. However, Utica Mutual states service may be limited on major holidays.
Claims Department
To report any insurance claims or check the status of an existing claim, call 1-800-326-0020. This number will connect you with Utica Mutual’s claims processing department.
Examples of when you should call the claims number include:
- Your home or car was damaged in an accident, fire, storm, etc.
- Your vehicle was vandalized or stolen
- You were injured in an auto accident
- Someone is making a liability claim against you
- You need to dispute a settlement offer or coverage denial
The claims department is available 24/7, so you can report accidents or damage immediately when they occur, even nights and weekends. Having the right details handy when you call can help speed processing.
Agent & Broker Support
If you utilize an independent insurance agent or broker to manage your Utica Mutual policy, call 1-888-858-1786 for agent/broker customer support. This line is open weekdays from 8:00 AM to 6:00 PM Eastern Time.
Reasons to call the broker support line include:
- Your agent has a question about your policy or coverage
- You are having trouble contacting your broker
- You want to switch agents or find a new broker
- Your agent’s contact information has changed
Speaking directly with your broker is often fastest, but this number provides backup support if you need extra help.
Contacting Local Utica Mutual Offices
In addition to their national call centers, Utica Mutual Insurance operates a number of local and regional offices you can contact directly:
- Utica, NY Corporate Office – 315-797-5200
- New Hartford, NY Regional Office – 315-797-5200
- Columbus, OH Regional Office – 614-885-2000
- Des Plaines, IL Regional Office – 847-699-6300
- Duluth, GA Regional Office – 678-488-1700
- Richardson, TX Regional Office – 972-792-3100
- Richmond, VA Regional Office – 804-644-7700
- Wakefield, MA Regional Office – 781-213-3200
- Woodbury, NY Regional Office – 516-224-8300
Calling your closest regional office allows you to speak with Utica Mutual representatives familiar with insurance regulations and norms in your geographic area. They may be able to provide more tailored guidance.
Reach out to local offices directly during regular business hours if you want in-person assistance rather than calling the national hotlines.
Other Ways to Contact Utica Mutual Insurance
In addition to their toll-free numbers, Utica Mutual offers a few other convenient contact options:
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Customer Portal – Register for the customer portal on their website to view your policy, pay your bill, file claims, and message Utica Mutual staff directly.
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Mobile App – Download the Utica First mobile app for iOS or Android to access your policy information, pay bills, and report claims on-the-go.
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Online Chat – Chat in real-time with a Utica Mutual representative using the chat widget on their website during business hours.
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Email – Reach out to general customer service by email at: [email protected]. Allow 1-2 days for a response.
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Social Media – Message Utica Mutual on Facebook or Twitter. They aim to respond within one business day.
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US Mail – Write to them at: Utica Mutual Insurance Company, 180 Genesee St, New Hartford, NY 13413.
Reaching out to Utica Mutual by phone is still the quickest option in most cases. But their website contact forms, email, social media and other options allow policyholders alternative ways to get support when needed.
What to Have Ready When You Call Utica Mutual
To save time and make your call as efficient as possible, having some key details handy is recommended:
- Your full name and policy number
- Phone number and/or email address on file
- Reason for your call/question
- Timeframe or dates related to your inquiry
- Details about any claim, accident, or incident
- Vehicle info like VIN number if applicable
- Pictures, documents, or evidence if available
Jotting this down on a notepad before you call helps you quickly provide information the agent asks for during the call. Having supporting details available allows Utica Mutual to better assist you.
Call Center Hours and Holiday Schedules
Utica Mutual’s national call centers operate during normal weekday business hours, though claims services are available 24/7. Note these schedules when contacting them:
- Customer Service – Monday-Friday, 8:00 AM to 6:00 PM Eastern
- Claims – 24 hours a day, 7 days a week
- Agent Support – Monday-Friday, 8:00 AM to 6:00 PM Eastern
Holiday closures may impact service availability:
- Closed Christmas Eve and Christmas Day
- Closed New Year’s Eve and New Year’s Day
- Closed Thanksgiving Day and the day after Thanksgiving
- Closed Labor Day
- Closed Memorial Day
- Closed Fourth of July
Outside of customer service and agent support hours, consider using the Utica Mutual mobile app, online portal, email, or social media to get quick assistance or file claims. Or call back during the next business day.
Stay Up-to-Date on the Latest Contact Info
Because call center numbers, local office locations, business hours, and contact procedures can change over time, it’s a good idea to lookup the latest info on Utica Mutual’s website before calling.
You can find phone numbers, email addresses, online chat access, and other contact details on their website’s “Customer Care Center” and “Contact Us” pages. This ensures you have the most up-to-date information to reach them efficiently.
Calling Utica Mutual with any insurance questions or claims is typically fastest. But they also provide policyholders with convenient digital contact options like web chat and their customer portal. Just make sure to have your policy number, dates, and any relevant details handy when you call to avoid delays.
How do customers rate Utica Mutual Insurance Company (Utica National Insurance Group)?are likely to renew their policyare likely to renew their policyare likely to renew their policy
Utica Mutual Insurance Company (Utica National Insurance Group)’s rating is based entirely on customer reviews written on Clearsurance. The rating is based on an algorithm that looks at a number of inputs from our community of independent insurance customers, such as
- Price
- Customer Service
- Claim service
- Likelihood to renew
The algorithm also looks at how many customers say Utica Mutual Insurance Company (Utica National Insurance Group) does things right vs. how many say they do things wrong. the percentage of what customers say the company could do better.
Utica Mutual Insurance Company has been around since 1914 and is one of ten companies that make up the Utica National Insurance Group. Utica Mutual sells its products through a network of more than 2,200 independent agents who offer a wide range of personal insurance options and good customer service.
What Discounts Does Utica Mutual Offer for Renters?
Utica Mutual renters insurance discounts vary by state; talk to a Utica Mutual agent for more information.
Utica National _ How to Register to Our Claims Customer Care Center
FAQ
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Utica Mutual Insurance Company, its affiliates and subsidiaries, 180 Genesee St., New Hartford, NY 13413 | © 2024 Copyright Utica Mutual Insurance Company Utica National Insurance group provides first-class insurance for home, auto, and businesses via local, trusted, independent agents.
Do you need a ZIP code for Utica mutual insurance company (Utica National Insurance Group)?
ZIP Code must be filled out! How do customers rate Utica Mutual Insurance Company (Utica National Insurance Group)? Utica Mutual Insurance Company, founded in 1914, is a member of the trade name company, Utica National Insurance Group, along with nine other companies.
How many agents does Utica mutual have?
The group sells its products through over 2,500 independent agents and brokers. The Utica Mutual Read More Insurance Company was founded in 1914. Phone:?
How do I contact Utica National?
At Utica National we are committed to our customers and to servicing their insurance needs. Whether you are one of the many agents representing Utica National or a current policyholder, feel free to call us Monday through Friday, from 8:00 a.m. – 6:00 p.m. EST at 800-598-8422 (800-59-UTICA). Find member companies or other locations .