Receiving medical care can be stressful enough without having to worry about how you’ll pay the bill. UT Southwestern Medical Center aims to make paying your medical bills as simple and straightforward as possible. In this article I’ll walk you through the different ways you can pay your UT Southwestern medical bills online, by phone by mail or in person.
Overview of Paying Medical Bills at UT Southwestern
UT Southwestern accepts most major insurance plans, including Medicare and Medicaid If you have insurance, the hospital will bill your insurance company directly You will only be responsible for paying any copays, deductibles or other costs that insurance does not cover.
If you do not have insurance, you will be responsible for paying the full amount. UT Southwestern offers financial assistance programs to help uninsured and underinsured patients afford care. More on that later.
Once you receive a medical bill from UT Southwestern, you have various options to pay:
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Online – The easiest way to pay is through the MyChart patient portal. You can pay instantly without having to mail anything.
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Phone – Call the toll-free billing number to pay over the phone using a credit, debit or HSA card.
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Mail – You can mail a check or money order with your payment stub.
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In person – Visit the hospital admitting desk to pay with cash, check or card.
I’ll now go over each of these bill payment options in more detail.
Paying Your UT Southwestern Medical Bill Online
Paying your UT Southwestern medical bill online via MyChart is the fastest and most convenient option.
What is MyChart?
MyChart is UT Southwestern’s online patient portal. It allows you to access your health information, communicate with your care team, and manage billing tasks online.
To pay your bill via MyChart, you must first create an account. You can sign up at mychart.utsouthwestern.edu. You will need your medical record number, which can be found on your billing statement.
Once your account is set up, here is how to pay your UT Southwestern medical bill online through MyChart:
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Log into your MyChart account.
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Click on the Billing and Insurance tab.
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Select the account you want to pay.
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Choose the Pay Now button.
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Enter your payment details including credit/debit card or bank account information.
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Review the payment details and submit.
It’s that easy! The payment will be instantly applied to your account. You can log into MyChart anytime to view your billing statements and payment history.
One advantage of paying online is that you can set up recurring payments or save your payment method for future bills. MyChart also allows you to enroll in payment plans if needed.
Paying as a Guest
If you do not have a MyChart account, you can make a one-time payment as a guest through the Pay Bill as Guest page. However, you won’t be able to save your payment information or see your full billing account.
To pay as a guest, you will need your guarantor account number which is on your printed billing statement. Then enter your demographics, payment details, and submit the payment.
Paying Your UT Southwestern Medical Bill by Phone
You can also pay your UT Southwestern medical bill easily over the phone.
To pay by phone:
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Call 469-291-2000 (toll-free 866-648-2455)
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Select the billing and insurance option.
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When prompted, enter your guarantor account number.
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Follow the automated system prompts to enter your payment details.
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Your payment will be applied instantly to your account.
The automated phone system is available 24/7. You can use a credit card, debit card or HSA card to pay over the phone. However, you cannot setup recurring payments over the phone.
Paying Your UT Southwestern Medical Bill by Mail
If you prefer to pay bills the old-fashioned way, you can always mail in a payment to:
Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009
Be sure to include your guarantor account number and the payment stub from your printed bill statement. Make checks or money orders payable to UT Southwestern Medical Center.
Mailed payments take 5-7 days to process. You cannot pay with cash through the mail.
Paying Your UT Southwestern Medical Bill In Person
You can also pay your medical bill in person at the hospital admitting desk located at:
Clements University Hospital
6201 Harry Hines Blvd.
Dallas, TX 75235
Cash, checks, money orders, and credit/debit cards are accepted for in-person payments.
Patient financial advisors are available Monday-Friday from 7:30am-4:00pm if you need assistance.
Financial Assistance for Medical Bills
If you are uninsured or underinsured, UT Southwestern offers financial assistance programs to help patients pay for all or part of their medical bills.
To see if you qualify for financial assistance, complete the online application available at utsouthwestern.edu/billing. You may be eligible for full charity care write-off, sliding scale discounts, or extended payment plans.
Financial advisors are also available to help you apply and understand your options. Call 469-291-2000 for assistance.
Key Takeaways on Paying UT Southwestern Medical Bills
- Check your billing statements online via MyChart for convenience
- Pay instantly online through MyChart without mailing anything
- Call the automated phone system anytime to pay over the phone
- Mail in checks/money orders if you prefer paying by mail
- Visit the hospital admitting desk to pay in person with cash or card
- Ask about financial assistance programs if you’re uninsured or underinsured
- Contact billing services for help with any questions
Paying medical bills can be confusing, but UT Southwestern strives to make the process as easy as possible. Now that you know the various payment options, you can choose the method that works best for you. The financial services team is also here to help if you have any other billing questions.
Explore Billing and Insurance:
Payments can be made online, by phone, or by mail.
Patients can pay a bill online via their MyChart account. Log in, click on the Billing and Insurance tab, and select the statement to pay. Create a MyChart account.
Account Resolutions Department P.O. Box 848009 Dallas, TX 75284-8009
Please include the bottom portion of the statement, and write the account number on the check.
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FAQ
What is the phone number for UT Southwestern billing?
Does UT Southwestern have a MyChart app?
How much does a billing specialist make at UT Southwestern?
What is the phone number for UT billing?
Who pays my medical bills at UT Southwestern?
Regardless of the type of insurance coverage, patients are ultimately responsible for paying their medical bills. Although UT Southwestern will file a claim on the patient’s behalf and seek payment from the insurance company, if the claim is rejected or denied we will look to the patient for payment.
Does UT Southwestern have access to my billing information?
Because these professionals are independent contractors, we do not have access to their billing information. It is a legal requirement for these providers to submit separate bills for their services, rather than combine them with the single bill from UT Southwestern.
Does UT Southwestern accept insurance?
We accept a wide variety of insurance plans. UT Southwestern will submit charges directly to patients’ health insurance companies for payment. Our registration staff will ask patients to provide or confirm their insurance information at each visit. Cooperation in giving complete insurance information will enable the claim to be paid quickly.
How do I pay my co-pay at Southwestern Medical Center?
All co-pays and patient fees are due at the time of service. For your convenience you may pay your bill online. Have your account information ready and click one of the following links. The physicians and other ancillary providers who offer services at Southwestern Medical Center are not employees of Southwestern Medical Center.
Does UT Southwestern offer a monthly health statement?
After receiving medical care from a UT Southwestern physician, clinic, or hospital, patients will receive one monthly statement from our health system. The statement will include all services provided in multiple locations such as a hospital, clinic, laboratory, or imaging center.
Do I need a separate bill from UT Southwestern?
It is a legal requirement for these providers to submit separate bills for their services, rather than combine them with the single bill from UT Southwestern. We recommend that all patients familiarize themselves with the terms of their insurance coverage so that they understand UT Southwestern’s billing procedures and charges.