If you have received medical care from Umass Memorial Medical Group, you may need to pay a bill for those services. Umass Memorial Medical Group is part of the larger Umass Memorial Health system, which includes hospitals, doctor’s offices, and other facilities across central Massachusetts. Paying your Umass Memorial Medical Group bill is an important part of receiving care from their providers. This article will explain the different ways you can pay a Umass Memorial Medical Group bill so you can take care of it promptly and efficiently.
Understanding Your Umass Memorial Medical Group Bill
After you see a Umass Memorial Medical Group provider, you will receive a bill for their services. This bill may come directly from Umass Memorial Medical Group, or you may get a notification through your insurance provider explaining what you owe. The bill will list the specific services you received, the date you received them, and the amount you owe.
Your Umass Memorial Medical Group bill is separate from any hospital bills you receive For example, if you saw a Umass Memorial Medical Group doctor at one of the Umass Memorial hospitals, you would get one bill for the hospital services and a separate Umass Memorial Medical Group bill for the physician services
It’s important to go through your bill and confirm that all of the charges listed are for services you actually received If you find any discrepancies, contact Umass Memorial Medical Group customer support right away to get it corrected
Check What Your Insurance Will Cover
If you have health insurance, your insurer will likely cover some portion of your Umass Memorial Medical Group bill. Check with your insurance provider to see what services they will cover and how much you will be responsible for paying.
Insurance typically covers a percentage of approved medical services after you meet your annual deductible. You will owe the remaining percentage up to your plan’s out-of-pocket maximum. For example, your plan may cover 80% of approved services, leaving you to pay the remaining 20% as coinsurance.
Your insurance may not cover some services at all, in which case you would owe the full charged amount. Confirm with your insurer which services provided by Umass Memorial Medical Group are covered before you pay your bill.
Understanding Your Payment Options
You have several options for taking care of your Umass Memorial Medical Group bill conveniently:
Pay Online Via the myChart Patient Portal
The easiest way to pay your Umass Memorial Medical Group bill is through the myChart online patient portal. MyChart allows you to view your billing statements, see what your insurance covered, and make secure online payments.
To use myChart to pay your bill, simply log into your myChart account and navigate to the billing section. Select your Umass Memorial Medical Group account and choose the “Pay Now” option. You can pay by credit card, debit card, or with funds from a Health Savings Account (HSA) or Flexible Spending Account (FSA).
If you don’t have a myChart account already, you can sign up easily online. This will allow you to access your billing information and medical records from Umass Memorial Health whenever you need them.
Pay as a Guest Via myChart
If you don’t want to set up a full myChart account, you can make a one-time payment as a guest through the myChart guest pay portal. You will need your guarantor ID number, which can be found on your printed billing statement.
To access the guest pay portal, go to https://mychartonline.umassmemorial.org/MyChart/billing/guestpay and enter your guarantor ID number. You can then view your account balance and make a debit card, credit card, HSA, or FSA payment.
Mail a Payment
If you prefer to pay your bill via check or money order, you can mail your payment to the address listed on your printed statement. Make sure to include your guarantor ID number on the check so your payment is applied correctly.
Mailing a payment allows you to go through your bill thoroughly and confirm the amount due before sending the check. However, it takes longer for mailed payments to be processed onto your account compared to online payments.
Pay Over the Phone
You can also pay your Umass Memorial Medical Group bill over the phone using an automated payment system. To pay by phone, call 800-225-8885 and follow the prompts to make a payment using your credit card, debit card, HSA, or FSA.
The phone payment system is available 24 hours a day, 7 days a week for your convenience. Speaking to a customer service representative is also an option during normal business hours if you have any questions about your bill.
Set Up a Payment Plan
If you can’t pay the full amount due all at once, Umass Memorial Medical Group offers interest-free payment plans. You can arrange to pay your balance off over 3, 6, 9 or 12 months by contacting customer service. Payment plans allow you to take care of your bill responsibly without accruing additional fees.
When setting up your payment plan, the customer service team will help determine the right monthly payment amount based on your outstanding balance. You can pay each monthly installment online or by phone. Payment plans can give you great flexibility if you’re unable to pay your entire bill immediately.
Financial Assistance Options
For patients who meet income requirements, Umass Memorial Medical Group provides financial assistance programs to help reduce medical bills.
If paying your bill would cause serious financial hardship, the hospital offers both free care and discounted care depending on your specific circumstances. To find out if you qualify, contact the financial counselors at 508-334-9300 to discuss your options.
Umass Memorial Medical Group also partners with Reliant Medical Group and Access One to help uninsured patients apply for health insurance coverage. Their specialists can see if you are eligible for MassHealth, ConnectorCare, or other public assistance programs that cover medical expenses. Getting insured can significantly lower the amount you owe.
Avoiding Late Fees and Collections
It’s important to pay your Umass Memorial Medical Group bill on time to avoid late fees and extra charges. If your account becomes past due, it may be sent to an outside collection agency. Having an overdue medical bill sent to collections can negatively impact your credit score.
To avoid late fees or collections, be sure to pay at least the minimum amount due by the date listed on your billing statement. If you need more time to pay, call customer service right away to set up a payment plan and prevent your account from becoming delinquent.
Keeping the lines of communication open with Umass Memorial Medical Group about your financial situation is key to staying current on what you owe for the medical services you received.
Get Support Paying Your Umass Memorial Medical Group Bill
Don’t hesitate to reach out to the Umass Memorial Medical Group billing team if you have any questions or difficulties paying what you owe. Their customer service representatives are trained to help patients navigate the billing process.
You can get personalized assistance on the phone at 800-225-8885 or online through the myChart messaging system. The Umass Memorial Medical Group billing staff is committed to working with you to ensure you can manage your medical expenses.
Paying your Umass Memorial Medical Group statement promptly is the responsible thing to do after receiving medical services. With multiple payment options, financial assistance programs, and helpful customer support, Umass Memorial Medical Group makes it as easy as possible for you to take care of your bill. Use the guidance in this article to settle your account in a timely manner.
We Offer Flexible Interest Free Payment Agreements
If you are unable to pay your balance in full, we offer flexible interest free payment agreements. With a myChart account, you can establish your payment agreement including the option to enroll in auto pay.
If you do not have a myChart account, call our customer service team at 800-225-8885. They can assist you with setting up a plan that best meets your needs.
If you establish a payment agreement, you are not eligible for a prompt pay discount.
UMass Memorial Harrington hospital and Physician’s group is introducing a new patient billing statement on October 1, 2023. If you are seen at a hospital outpatient site, you may receive two bills – one from Harrington Hospital and one from the doctor (UMass Memorial Medical Group or other providers).
The Harrington Hospital bill includes charges that cover the costs of running the site and tests that you may need. You may need to pay copayments, coinsurance or deductibles set by your health plan for hospital charges. The doctor’s bill covers the charges for your doctor’s services. Learn more about your bill.
Pay Your Bills Online
Pay your bills using myChart–whether or not you have a myChart account:
- Log in and use the menu to navigate to Billing Summary
- Pay using the myChart Guest Portal
Choose to Have It All
FAQ
How do I contact UMass Memorial billing?
Does UMass have a hospital?
What is the abbreviation for UMass Memorial Medical Center?
Does UMass Memorial Health offer paperless billing?
Effective March 2022, UMass Memorial Health will automatically enroll patients to receive paperless statements. But if you prefer to receive statements in the mail, you’ll be able to opt out, if you haven’t already. About paperless billing and how to change your billing preferences Back to top
Where can I send a check to UMass Medical Center?
Additionally, we will continue to accept checks in the mail and at the following locations: UMass Memorial Hearing Improvement Center, Heart and Vascular Center, Orthopedics at Westborough, Hahnemann Registration, Tri River Family Health Center, and Psychiatry 100 Century Drive. Back to top Save 20% with our Prompt Pay Discount!
Will UMass Memorial Health – Harrington Hospital be cashless in 2023?
UMass Memorial Health – Harrington Hospital will be mostly cashless/checkless as of October 2023. Effective October 1, 2023, the hospital will automatically enroll patients to receive paperless statements. If you prefer to receive statements in the mail, you’ll be able to opt out, if you haven’t already.
How do I contact the UMass Memorial support center?
Please contact the Support Center at (508) 334-8800 with any problems. By logging on to the UMass Memorial domain, you agree to comply with the terms of UMass Memorial’s Acceptable Use of Electronic Resources Policy. Forgot Password?
What does a medical center hospital bill cover?
The Medical Center hospital bill includes charges that cover the costs of running the site and tests that you may need. You may need to pay copayments, coinsurance or deductibles set by your health plan for hospital charges.
Who pays a patient Bill?
The guarantor is the responsible party to pay the patient bill. The guarantor can be the patient or a minor child. You can find the guarantor name and account number on your statement. What is Guest Pay? Guest Pay allows spouses, family members, and others to make online payments on behalf of patients without having a myChart account.