Paying your water bill in Tuscaloosa is easy and convenient with Tuscaloosa Water Works online bill pay, This article will explain the steps for setting up and using online bill pay to pay your Tuscaloosa water bill
What is Tuscaloosa Water Works?
Tuscaloosa Water Works provides drinking water and sewer services to residents and businesses in Tuscaloosa, Alabama. They are the utility provider responsible for water delivery wastewater treatment and billing services.
Tuscaloosa Water Works is owned and operated by the City of Tuscaloosa as a department within the city government. The water system serves around 95,000 residents in the Tuscaloosa area.
Why Pay Your Water Bill Online?
Paying your Tuscaloosa water bill online with Tuscaloosa Water Works has many benefits:
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Convenience: You can pay your water bill from home or anywhere with an internet connection, 24/7. No need to mail payments or visit the office.
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Efficiency: Online payments post instantly to your account for faster processing.
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Money saving: Avoid late fees by paying on time without the mail delays.
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Paperless billing: Go green by receiving and paying bills electronically.
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Payment history: View past bills and payments in your online account.
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Auto-pay: Set up recurring payments to pay automatically each month.
How to Pay Your Water Bill Online
Follow these steps to pay your Tuscaloosa water bill online:
1. Set up an Online Account
First, you’ll need to set up an online account on the Tuscaloosa Water Works website. Visit www.tuscaloosa.com/pay-water-bill and click on “Pay Water Bill”.
You can then click “Account Service Center” to begin setting up your online account. You will need your account number and an email address.
2. Log In
Once your account is created, you can log in at www.tuscaloosa.com/pay-water-bill using your email and password.
3. View Your Bill
After logging in, you will see your current balance owed and due date. Click “Pay Now” to proceed.
4. Enter Payment Information
On the payment page, enter your credit/debit card or bank account information. Make sure your payment amount matches your outstanding balance.
5. Submit Payment
Review the payment details and hit “Submit Payment” to complete the transaction. You will receive a confirmation email with your payment details.
6. Check Payment History
Your account dashboard will show your payment history and you can access past bills and invoices if needed.
Other Online Account Features
Setting up an online account with Tuscaloosa Water Works allows you to do more than just pay your bill:
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Paperless billing – Opt into paperless billing to receive bills electronically through your online account.
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Usage tracking – Monitor your daily and monthly water usage.
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Payment plans – Enroll in a payment plan for overdue balances.
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Notifications – Receive email reminders about your bill due date.
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Auto-pay – Set up recurring automatic payments from your credit card, bank account, or debit card.
When is my Water Bill Due?
Tuscaloosa Water Works bills on a monthly billing cycle. Your due date is shown on your monthly bill and through your online account.
Bills are typically due 20 days after the billing date. For example, if your billing date is January 1st, your payment is due around January 21st.
Late fees apply to unpaid balances after the due date. Make payments on time to avoid late fees. Online payments process instantly, so pay online to avoid late payments!
Trouble Paying Your Water Bill?
If you are having difficulty paying your Tuscaloosa water bill, contact Tuscaloosa Water Works as soon as possible. Here are some options:
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Payment plan – Payment plans allow you to pay past due balances over time.
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Payment assistance – Qualified low-income customers can receive help through the H2O Project.
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Billing review – Verify your bill is correct if it seems unusually high.
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Leak adjustment – Receive a one-time adjustment for extremely high use from a leak.
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Dispute resolution – Dispute your bill if you believe it is inaccurate.
The customer service team at Tuscaloosa Water Works can help explain these options and more. Reach them at (205) 248-5500 or [email protected]. Communicate with them as soon as possible to avoid service disruption.
Avoid Water Shutoff
If your past due Tuscaloosa water bill is not paid, your service may be disconnected. To avoid water shutoff:
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Pay your bill immediately if you receive a shutoff notice.
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Contact Tuscaloosa Water Works to discuss payment plan options.
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Provide proof of a financial hardship if you are unable to pay.
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Ensure your contact information is up to date so you receive shutoff notices.
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Pay new charges promptly going forward to avoid repeat issues.
Restoring your service after water shutoff requires paying the past due amount in full along with any additional late fees or deposits required. Avoid the hassle by keeping your water bill paid on time and communicating with Tuscaloosa Water Works about any issues.
Moving Your Service Out of Tuscaloosa?
If you are moving out of Tuscaloosa and no longer need water service with Tuscaloosa Water Works, make sure to close your account when your move is complete.
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Contact customer service at least one week before your move date to schedule final meter reading and closing.
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Provide a valid forwarding address to receive your final bill or deposit refund by mail.
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Make any outstanding balance payments before the account can be closed.
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Cancel any auto-pay or paperless billing setup on your online account.
Closing your account properly ensures you pay only for the services used and avoids continued billing after moving. Keep your account in good standing by closing it out right when your Tuscaloosa water service ends.
Paying your water bill online with Tuscaloosa Water Works is the best way to easily and efficiently pay your bill each month. Setup online account access to utilize convenient features like paperless billing, auto-pay, and payment history. Monitor your usage and enroll in payment plans if needed. Communicate with customer service right away if any issues paying your bill arise. Keeping your Tuscaloosa water account in good standing ensures smooth and uninterrupted service.
Delinquent Accounts and Service Restoration
- Payments must be received in our office by the bill delinquent date. Otherwise, the account is subject to service interruption and additional fees.
- If water service is disconnected for non-payment, the customer must pay the outstanding balance in full, including fees, before service will be restored.
- Making a payment after service has been disconnected does not automatically schedule the reconnection of service. Customers should contact the Water Business Office either in person, by email at [email protected] or by phone during business hours at 205-248-5500 to request service reconnection.
- Customers who have made payment and filed for service reconnection should insure that all faucets and fixtures are turned off at the service address. Technicians cannot leave a meter on at an address where water is believed to be left running. If this occurs then the technician will leave notice at the address and the customer will need to contact the Water Business Office to reschedule reconnection.
- Disconnected or inactive accounts that continue to use water without properly reactivating the account may result in the meter being locked or pulled and additional fees being added to the account without further notice to the customer.
Funding gathered to improve water systems in Fayette, Walker and Tuscaloosa counties
FAQ
How much is the activation fee for Tuscaloosa water?
How do I contact the city of Tuscaloosa?
How do I pay my water bill in Alabama?
Who is responsible for a Tuscaloosa water & sewer account?
By opening an account with the City of Tuscaloosa Water & Sewer Department a customer accepts full responsibility for the account and any amounts due on that account until such time as the customer contacts the City to close the account or until the account is transferred to another individual.
Will Tuscaloosa reinstate online bill payments for water & sewer services?
The City of Tuscaloosa has reinstated online bill payments for water and sewer services beginning Monday, Oct. 5. Online services were temporarily suspended following a ransomware attack on Tyler Technologies, a vendor providing billing software used by the City.
How does the city of Tuscaloosa process check payments?
Please be advised that the City of Tuscaloosa processes check payments through an “electronic check debit system.” When a customer pays a water bill using a check, the City will electronically debit the customer’s bank account on the day we receive that payment or on the next business day.
Why did Tuscaloosa suspend online payment options for water and sewer services?
“Temporarily suspending online payment options for water and sewer services was necessary to ensure that all steps were being taken to best serve and protect our community,” said Tuscaloosa Chief Information Officer Chuck Crocker. “After further investigation, we feel confident that online payments can now be made safely and securely.”
Where can I mail a check in Tuscaloosa Alabama?
Payments by check can be mailed to P.O. Box 2090, Tuscaloosa, AL 35403. Please note that additional processing time should be allowed for all payments not made by automatic bill payment plan or to a customer service representative during business hours.
Can Tuscaloosa residents pay off overtime parking tickets?
Explore the outdoors in one of PARA’s six activity centers or 35+ parks encompassing over 2,000 acres. Next week is the last week that Tuscaloosa residents can pay off $18 City overtime parking tickets with a toy donation to Toys for Tots.