Living in the scenic town of Narrows, Virginia offers small town charm and outdoor recreation galore As a Narrows resident, you want bill paying to be just as easy as mountain life The Town of Narrows provides online bill pay to conveniently manage your municipal utility bills and local taxes. Read on to learn how Narrows’ online payment system allows you to pay Town bills securely from home in just minutes.
Online Account Access
The Town of Narrows offers an online payment portal for residents to easily pay bills and access account information. To get started, visit the Online Payments page on the Town’s website and click “Pay Taxes or Utility Bills”
You’ll be redirected to the payment portal where you can either log into an existing account or register as a new user The portal allows 24/7 account access from your computer or mobile device.
Pay Utility Bills
One major benefit of the online system is paying your municipal water/sewer bill efficiently. Within the payment portal, select the utility billing account you want to pay.
You’ll see your current balance due, with a breakdown of water and sewer charges. After reviewing the balance, enter the payment amount and submit. The system accepts credit cards, debit cards, or e-checks.
Your payment is processed instantly. You’ll receive a confirmation email with your receipt. Payments post to your utility account typically within 1 business day.
Pay Local Taxes
In addition to utilities, Narrows residents can pay local property taxes online through the portal. Just select the real estate or personal property account associated with your taxes.
Enter your tax payment amount on the account screen. Your current tax balance and installment amounts are displayed for easy reference. Once submitted, your tax payment will be immediately processed and applied to your account.
Payment History
Need to check your past payments to the Town? The online portal provides payment history across all your utility, tax, and other Town accounts.
You can filter transaction history by date range or account to quickly view:
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Payment dates, amounts
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Pending payments
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Failed/declined payments
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Downloadable receipts
Payment history makes it easy to track your transactions and billing activity over time.
Account Management
Through the online portal, Narrows residents can manage utility and tax accounts in one secure place. Monitor your usage and balances in real time without waiting for paper statements.
You can update your contact information, email address for notices, and stored payment methods for each account. Receive email or text alerts when a new e-statement is ready, payment is due, or balance reaches a certain threshold.
Plus, viewing history and details for all your Town accounts in one portal provides convenience and transparency into your billing and payments.
Auto Pay
For hands-free bill payment, the online system allows you to enroll in auto pay for utility and tax accounts. This automatically deducts the amount due from your specified bank account or credit card on the due date each billing cycle.
To set up recurring auto pay:
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Select auto pay when making a one-time online payment
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Agree to terms and choose your payment method
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Specify the account(s) to enroll
You can opt out of auto pay at any time through the portal. Participants receive an email reminder before the automated payment date. Say goodbye to late fees!
Mobile Payments
Through the online payment portal, Narrows offers easy bill pay on your smartphone or tablet too. The system is mobile-optimized so you can pay on the go wherever you are.
The process is the same simple steps – log in, select your account, enter payment details, and submit. Mobile bill pay means paying Town bills while waiting in line at the coffee shop, before bed, or any time it’s convenient for you.
Payment Security
Protecting your financial information is a top priority for the Town of Narrows. The online payment portal meets industry security standards to keep your transactions safe.
Features like 2048-bit SSL encryption, multi-factor authentication, fraudulent transaction monitoring, and data tokenization provide layers of protection for your sensitive payment data. You can pay Town bills with confidence knowing security is covered.
Avoid Late Fees
Be sure to pay your utility and tax bills on time to avoid any late payment penalties. The Town tacks on a 10% late charge if balances are not paid by the due date.
With easy online bill pay, there’s no excuse for forgetting a payment. The portal makes it quick to review balances and schedule one-time or auto payments. Plus payment email reminders help you stay on track.
Take advantage of Narrows’ online options to simplify bill management and maintain good standing on all your Town accounts. Reach out to the Town Treasurer’s office if you have any questions about using the online bill pay. They’re happy to help get you set up.
Support Local Government
By paying bills online, you’re supporting the day-to-day operations that make Narrows a special place. Utility fees provide clean, reliable water service for residents. Property taxes help fund local police, parks, streets, and more municipal services.
The Town leverages an online portal so paying these bills fits seamlessly into your busy schedule. As a resident, you want paying Town obligations to be as easy as enjoying coffee on the front porch. With user-friendly, secure online options, Narrows meets that need. Pay bills on your own time to be an engaged, supportive member of the community.
New Utility Services
Water and sewer service can be obtained by visiting the Narrows Municipal Office located at 210 Main Street in Narrows.
Home Owners: $100 Deposit | Refunded after one year of service at the residence on application. Renters: $200 Deposit | Refunded when service is ended if amount is available after final bill is deducted. Connect fee: $5 | Required to pay by renters or owners for all new water connections.
A valid photo identification card or drivers license is required when applying for service, and the applicant must know their social security number to provide on the application. Applications must be done at the Town office and the deposit is required at tine of application for utility services to begin. In the case of a renter, a signed lease as well as landlord contact information will be required. If an applicant is found to have a delinquent balance on a former account, the balance will have to be paid in full before new service is established.
In the case of an owner, proof of ownership such as a deed or loan documents showing the purchase of the service address in the applicants name will be required.
The Town and its staff are committed to providing the best possible service to its customers. Therefore, new service can usually be turned on the same day it is applied for providing the applicant requests service before 4:00 p.m. on a business day.
Newly Constructed Homes: An individual with a newly constructed home that needs to be connected to the Town’s utility system will also need to file an application at the Narrows Municipal Office. There is a $1,500.00 fee for a new water connection and a $1,500.00 fee for a new sewer connection. For more information about new construction connections, please call the Narrows Municipal Office at 540-726-2423.
To view the Narrows Water and Sewer Ordinance, click on the link to the right.
A $75 RECONNECT FEE WILL BE CHARGED FOR ALL ACCOUNTS ON THE WATER CUT-OFF LIST- REGARDLESS OF WHETHER TOWN EMPLOYEES HAVE PHYSICALLY HAD TIME TO DISCONNECT THE WATER OR NOT. CUT-OFFS ARE EFFECTIVE WHEN THE LIST LEAVES THE BUILDING. SHOULD THE ACCOUNT BE DISCONNECTED DUE TO NON-PAYMENT MORE THAN ONCE DURING A 12 MONTH PERIOD THE RECONNECT FEE WILL BE $150
- IMPORTANT THINGS TO KNOW BEFORE COMING TO APPLY FOR UTILITY SERVICES
- For renters, a lease or letter from the property owner is required before water service is connected.
- A photo ID is also required at the time of application for all new customers.
- Water deposits are also due at date of application. CASH, CHECK, OR MONEY ORDER ONLY FOR DEPOSITS.
- *NO CREDIT CARDS ACCEPTED FOR WATER DEPOSITS*
To see the most up to date utility rate information click on the link below.
Utility customers are billed on a monthly basis and should receive their bills around the 5th day of each month. The balance on the bill is due on the last day of that month. For the convenience of our customers, a drop box is located in front of the Narrows Municipal Office as a convenient alterntative to paying the bill by mail or in person within operating hours.
This amount is to be paid by the last day of each month, if not a 5% penalty will be added on the first business day of the following month. Due dates are listed on the billing post card.
If the previous due balance listed on your bill is not paid by the 10th day of each month, a second notice will be sent on that day to notify you of any delinquent amount due. You will be notified via mail and the mailing address used will be the address given at the time of this application being completed. It is very important that you contact us immediately should your contact information change. This notice will inform you of any past due balance and notify you of the date it is set to be disconnected (which will normally be the 15th of each month or the following business day. You may request an extension in person at the Town Office, by completing an Extension Request Form. These MUST be requested by 4:30 pm prior to the 15th of each month. This will be approved or denied at the discretion of the Utility Billing Clerk, the Town Manager, or Public Works Director.
Financial Assistance with Utility Bill
New River Community Action Phone: 540-921-2146 Email: [email protected]