Simplifying Bill Payments with the Town of Ayden

Paying bills can be a tedious task, especially when you have multiple accounts to keep track of. However, the Town of Ayden offers convenient online and offline options to simplify bill payment for utilities and other services.

Overview of Bill Payment Options

The Town of Ayden allows residents to pay bills for utilities like electricity, water, sewer, sanitation services and more There are several ways to pay your bill

• Online Payments – Ayden offers an online bill pay system at https://aydennc.municipalonlinepayments.com/aydennc/utilities. You can pay immediately with no registration required using the Quick Pay option. Or you can sign up for an account to store payment info, view bill details, enroll in auto-pay and paperless billing.

• Phone Payments – Call 855-537-8290 to pay bills via phone using a debit/credit card.

• Automatic Bank Draft – Sign up to have payments automatically deducted from your bank account each month. No fees or charges.

• In Person – Visit Town Hall to pay with cash, check or money order. A drop box is also available for after-hours payments.

• Mail – Send a check or money order payable to the Town of Ayden to the address listed on your bill. Allow 5-7 days for processing.

Benefits of Online Bill Pay

Paying bills online through the Municipal Online Payments portal offers several advantages:

• Convenience – Pay anytime, anywhere with an internet connection. Avoid trips to Town Hall.

• Payment History – Your account dashboard stores payment history and billing statements for easy reference.

• Secure – The site uses industry-standard encryption to protect your data.

• Notifications – Get email reminders when bills are ready and due. Prevent late fees.

• Multi-Account Management – Access multiple accounts for all your utilities in one place.

• Auto-Pay – Set and forget bill payments to be deducted automatically each month.

How to Pay a Bill Online

Paying online with Municipal Online Payments is simple:

1. Go to https://aydennc.municipalonlinepayments.com/aydennc/utilities

2. For quick one-time payments, click “Quick Pay” and enter your account number and payment info.

3. To create an account, click “Sign In” and then “Create an Account”. Follow prompts to register.

4. Registered users can login and click “Pay Now” to make a one-time payment. Or access auto-pay and paperless billing settings under My Profile.

5. Enter payment method and submit. You’ll receive a confirmation email with your receipt.

Managing Multiple Accounts

The online bill pay system allows you to view and pay multiple accounts from a single login.

To add accounts:

• Upon registration, you can add additional accounts to your profile.

• Or later, login and under Bill & Pay, click Link an Existing Utility Account. Enter details to add it.

Once linked, you’ll see all accounts on your dashboard. You can pay each one individually or select multiple to pay at once.

Auto-Pay and Paperless Billing

For maximum convenience, enroll in auto-pay and paperless billing:

• Auto-Pay – Under My Profile, click Manage AutoPay to sign up. Your bill will be paid automatically each month on the due date using your default payment method.

• Paperless Billing – Go paper-free! Under My Profile, click Manage Paperless to enroll. You’ll get bills via email rather than mail.

These options save time and ensure you never miss payments or deal with late fees again.

Payment Assistance Programs

If you’re struggling to pay your utility bills, Ayden offers programs to help including:

• Payment arrangements – Set up a payment plan to pay past due balances over time.

• Extensions – Get an extra 10 days to pay your bill if you contact the utility department before the due date.

• LIHEAP – Low Income Home Energy Assistance Program provides federal grant money to pay energy bills.

• Crisis Intervention Program – For emergency situations, get help paying energy bills to avoid disconnection.

Contact the utility department at 252-481-5817 to learn more about bill assistance.

Ensuring Accurate Bills

To avoid billing errors and keep costs low, be sure to:

• Provide regular meter readings either online or by calling the utility department. Estimated readings can inaccurately calculate usage.

• Review bills carefully and report any unusual spikes in usage which could indicate leaks or other problems.

• Take advantage of Ayden’s free home energy audits to find savings opportunities.

• Use online bill pay to monitor your daily consumption and patterns.

Disconnection and Reconnection Process

If your account becomes past due, Ayden may proceed with service disconnection. To avoid disruption:

• Pay the past due amount as soon as possible. Payment plans are available if you contact the utility department.

• For financial hardship, apply to hardship programs like LIHEAP before disconnection occurs.

• A $50 fee is assessed for disconnection. Reconnection requires paying the past due bill, disconnection/reconnection fees, and a security deposit equal to 2 months estimated usage.

Disconnection can be avoided by keeping accounts current, enrolling in auto-pay, and seeking assistance when needed.

The Town of Ayden offers flexible options for paying utility bills and other services. Paying online provides convenience and management of multiple accounts in one place. Be sure to take advantage of auto-pay and paperless billing to simplify the process even further. Contact Ayden’s utility department if you need assistance paying past due bills or managing high usage. Keeping accounts current will avoid inconvenient disconnection. With its customer-friendly payment system, Ayden makes bill payment hassle-free.