A Step-by-Step Guide to Paying Your Tombigbee Electric Bill

Having reliable electric service is essential for every home and business. As a customer of Tombigbee Electric Power Association paying your monthly electric bill is important to keep your service active. This comprehensive guide will walk you through all the ways you can pay your Tombigbee Electric bill.

Understanding Your Tombigbee Electric Bill

Your monthly statement contains important information you need to know:

• Account number – This unique number identifies your account with Tombigbee Electric. Have it handy when making a payment.

• Total amount due – This is the full payment amount that must be paid by the due date to avoid late fees.

• Due date – The date your payment must be received by to avoid late charges. Mark your calendar.

• Usage details – Shows electricity usage in kWh and the charges for the billing period. Monitor your usage.

• Other fees – Any additional charges like security light fees will be listed separately.

• Message center – Important notices about your account or service will appear here. Read these!

• Payment stub – Detach and enclose this portion with mailed payments.

Always review your bill carefully before paying to ensure you are paying the correct amount on the correct account. Contact Tombigbee Electric customer service if you have any questions.

When to Pay Your Tombigbee Electric Bill

Tombigbee Electric bills monthly. Payment is due within 20 days of the billing date printed on your statement.

For fastest processing, pay your bill:

• Online – By 7 pm on due date for instant credit.

• By phone – By 7 pm on due date for instant credit.

• By mail – 7-10 business days for checks to reach Tombigbee Electric.

Pay by the due date, not after, to avoid late payment fees. If you cannot pay on time, call Tombigbee Electric immediately to make payment arrangements.

Ways to Pay Your Tombigbee Electric Bill

Tombigbee Electric offers several convenient payment options:

Pay Online

The fastest and easiest way to pay is through Tombigbee Electric’s online Customer Portal. Pay by credit/debit card or electronic check. Payments made by 7 pm on the due date post instantly.

To pay online:

• Go to Customer Portal
• Login or enroll in the portal
• Select “Make a Payment” and follow prompts

Pay by Phone

Call 1-800-470-6506 to use Tombigbee Electric’s automated phone payment system. Pay by 7 pm on the due date for instant processing.

Have your account number and payment info ready. Follow the voice prompts to complete your payment.

Pay by Mail

Mail a check or money order made payable to Tombigbee Electric Power Association with your payment stub to:

Tombigbee Electric Power Association
PO Box 449
Tupelo, MS 38802

Allow 7-10 business days for mailed payments to reach Tombigbee Electric to avoid late fees.

Pay In Person

Visit the Tombigbee Electric office in Tupelo or Fulton during business hours to pay in person. Offices accept cash, check, money order, and debit/credit cards.

Pay at a Kiosk

Tombigbee Electric has payment kiosks located around its service area. Find kiosk locations on their website.

Pay via Bank Draft

With bank draft, Tombigbee Electric automatically deducts your bill payment from your bank account each month. Sign up on the Customer Portal.

Pay with Credit/Debit Card

Tombigbee Electric takes VISA, Mastercard, and Discover. Use your card to pay online, by phone, at a kiosk, or in person.

Pay with a Prepaid Card

Buy a preloaded Visa prepaid debit card and use it to pay your Tombigbee Electric bill. Find prepaid card vendors on their website.

Payment Assistance Programs

If you are struggling to pay your electric bill, Tombigbee Electric offers programs such as:

• LIHEAP – Bill payment assistance for qualifying low income households

• Project CARE – Bill credits for families facing financial hardship

Learn more about Tombigbee Electric’s payment assistance programs.

Avoid Late Fees and Disconnection

Pay your Tombigbee Electric bill in full and on time each month to avoid late fees and potential service disconnection. Late fees are 5% of the unpaid balance.

If you cannot pay on time, call Tombigbee Electric immediately at 1-800-470-6506 to set up a payment plan. This will prevent disconnection as long as you fulfill the agreed upon payment arrangements.

After 45 days of nonpayment, Tombigbee Electric may disconnect your service. Reconnection fees will apply if disconnection occurs. Avoid extra fees by keeping your account current.

Monitor Energy Use and Bills

Use Tombigbee Electric’s online Customer Portal or mobile app to monitor usage and manage bills:

• View daily electricity usage

• Set up usage alerts

• Access billing and payment history

• Compare historical usage

• Sign up for budget billing

Actively monitoring your account makes managing bills easier.

Communication is Key

If you have questions about your bill, can’t pay on time, or face financial hardship, communicate immediately with Tombigbee Electric’s customer service team. They have programs and options to assist customers in difficult situations. But you must contact them promptly when an issue arises.

Key contact info:

• Customer Service: 1-800-470-6506

• Website: www.tombigbeeelectric.com

• Email: [email protected]

The sooner you seek help, the more tools are available to you. Don’t wait to address payment problems.

One Less Worry

By understanding your electric bill, leveraging convenient payment options, and utilizing available assistance if needed, paying your Tombigbee Electric bill can be fast and straightforward. Maintaining an active account allows you to focus on other aspects of your life and business, knowing your electricity service is secure. Stay current and make bill payment easy!