If you use TFS Bill Pay to make your Chapter 13 bankruptcy payments you likely appreciate how easy they make the payment process. But questions or issues may come up where you need help from their customer service team. Here’s how to get award-winning support from TFS Bill Pay.
Contact Options for Customer Service
TFS Bill Pay offers several ways to reach their customer support squad:
By Email
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Send a message to [email protected].
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Use the contact form on their support site.
By Phone
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Call 1-888-PAY-CH13 (1-888-729-2413).
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Available Mon-Sat, 10am-6pm Eastern.
Help Center
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Search for answers in their Help Center knowledge base.
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Covers FAQs, how-to articles, and step-by-step guides.
So whether you prefer email, phone, or self-service, they make it easy to find answers!
Common Support Questions
Some topics that their customer service agents can help with include:
- Account enrollment and setup
- Payment scheduling and history
- Changing bank account or credit card
- Managing your personal info
- Troubleshooting errors
- Understanding fees or policies
Their support team has extensive knowledge across all aspects of your TFS Bill Pay account. So don’t hesitate to reach out when you need assistance!
What to Have Ready When Contacting Support
To make the process fast and smooth when you contact TFS Bill Pay support, have these details ready:
- Your TFS account email address
- Account/Case number
- Recent payment references or confirmation numbers
- Specific error messages if applicable
Having this information on hand helps their agents quickly pull up your account and resolve any issues.
Get Quick Answers with Self-Service Options
For convenience, many questions can be self-served through TFS Bill Pay’s online Help Center, without contacting an agent.
Their Help Center offers:
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Search – Quickly find articles using keywords.
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Popular Topics – Browse frequently asked questions.
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Categories – Filter articles by subject matter.
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Videos – View step-by-step tutorials.
So before calling or emailing, try the Help Center to possibly get a faster answer!
TFS Bill Pay Wins Awards for Customer Service
Don’t just take my word that TFS Bill Pay offers exceptional customer support. They’ve been recognized with prestigious awards including:
- Best Customer Service from Bankrate (5 years running)
- A+ rating from the Better Business Bureau (BBB)
- Great User Experience from FinTech Breakthrough Awards
Their commitment to helping customers shows across their convenient contact channels, knowledge resources, and friendly agents.
So never hesitate to reach out to their top-rated team with any questions or needs related to your TFS Bill Pay account. The support process is quick, stress-free, and effective!
How to Make a Manual Payment
FAQ
How do I make a payment to TFS?
What happens if my TFS payment is declined?
Is TFS bill pay legit?
Can I pay TFS with a credit card?
What is TFS bill pay?
A proven solution to keep debtors on track. Unparalleled support for trustees, the debtors bar and their clients. TFS Bill Pay is the leading provider of payment solutions for individuals in Chapter 13 bankruptcy. Since 2011, TFS has helped hundreds of thousands of people automate their success.
How do I make a payment with a TFS account?
If you have not already signed up for a TFS Account, register now. You have two available options when making a payment with your smartphone through our mobile applications. You can now make a payment on the Toyota App by linking your TFS online account. Download the mobile application:
How do I contact TFS if my payment is in error?
If you believe this charge to be in error, please call us right away at 1 (888) PAY-CH13 (1.888.729.2413). How can I get in contact with TFS? You can write to us using our contact form, or call us as 1 (888) PAY-CH13 (1.888.729.2413). One of our representatives will gladly assist you with whatever help you need.
Does TFS pay bankruptcy payments online?
TFS provides an easy-to-use online payment option for monthly bankruptcy payments. It’s cheaper and without the hassle. The other options for making your bankruptcy payments require you to obtain money orders or cashier checks every month. Why wait in line at the bank and pay exorbitant bank fees?
What is TFS & how does it work?
TFS is the Online and Automated Solution for Chapter 13 Bankruptcy Payments. The challenge to surviving your bankruptcy is making payments on time and keeping accurate records. TFS provides an easy-to-use online payment option for monthly bankruptcy payments including an option to use a Debit Mastercard.
How do I contact TFS If I don’t see a ‘contact us’ button?
If you can’t find the ‘contact us’ button on TFS Bill Pay, you can email us or call us at 888-729-2413.