As a Texas Gas Service customer, you have multiple options to conveniently pay your natural gas bill each month. This guide will outline the various payment methods tips for account management, and key contact information when you need help with your Texas Gas Service bill.
Online Account Access
The easiest way to manage payments is through the Texas Gas Service online account portal. You can:
- View current charges
- Check payment history
- Set up autopay
- Make one-time payments
To pay online, first login to your account at www.texasgasservice.com. Have your account number ready to access details.
Pay Online
Through the online portal, you can make secure debit/credit card or electronic check payments. The payment will apply immediately to your account.
To pay by card:
- Select “Pay Now”
- Enter payment info
- Verify details
- Submit payment
You’ll receive a confirmation email with the transaction receipt Online payments avoid the hassle of mailing checks or visiting an office
Pay by Phone
Texas Gas Service also offers a pay-by-phone option at 1-800-700-2443. When prompted, select the billing and payment menu.
Provide your 10-digit account number and follow prompts to make a card payment over the phone. Keep the confirmation number for your records.
Phone payments process instantly avoiding late fees if paid before the due date.
Pay by Mail
If you prefer to mail a check, send it to the remittance address printed on your monthly bill. Standard mailing times apply, so mail at least 7-10 days before your due date. Include your payment stub to expedite processing.
Confirm the full mailing address for payments on your latest bill statement. Sending to an outdated address can delay processing times.
Pay in Person
Texas Gas Service has authorized pay stations where you can pay your bill in cash or check. Locations include HEB stores, Fiesta Markets, and ACE Cash Express.
Visit www.texasgasservice.com and select “Payment Locations” to find pay stations near you. Bring your latest bill or have your account number.
Payment Arrangements
If you can’t pay the full balance due, call Texas Gas Service at 1-800-700-2443 to set up payment arrangements. Avoid service disruption by agreeing to a monthly payment plan that fits your financial situation.
Account Management Tips
Here are some tips for smoothly managing your Texas Gas Service account:
- Provide accurate contact information and update any changes
- Enroll in paperless billing to receive statements electronically
- Sign up for billing alerts to monitor account activity
- Consider pre-authorization payments to avoid late fees
- View payment history to verify processing of bills
- Compare actual usage vs estimated each month
- Request translated bills if needed
Proactively managing your account this way prevents unexpected issues with your gas service.
Assistance Programs
If you are struggling financially, Texas Gas Service offers several assistance programs based on eligibility:
- Low Income Home Energy Assistance Program
- Share the Warmth – bill payment assistance from donations
- Deferred payment plans
Check if you qualify and apply for these programs by calling 1-800-700-2443.
Contact Texas Gas Service
Don’t hesitate to contact Texas Gas Service directly with any other billing or payment questions:
Phone: 1-800-700-2443
Email: [email protected]
Chat: Available on website
The customer service team can help with account specifics, payment issues, or service requests. Keeping your natural gas service uninterrupted requires staying on top of your account management and bill payments. Know your options and use the right tools to pay your Texas Gas Service bill on time, every month.
Pay at a local kiosk station
- WTG customer’s monthly bill payment can be made through U.S. Payments kiosks (see existing locations below). Please remember, when using the payment kiosk, you will need to have your monthly bill with you at the time of payment. When making your payment through the kiosk, you will be required to enter your 12 digit account number. Payment can be made by cash, check, electronic check, credit card or debit card. After the transaction is complete, the customer will receive a receipt along with a transaction confirmation number.
- Boise City, Oklahoma area customers: Kiosk located inside Moore’s Food Pride. Address is 201 E. Main St. Boise City, Oklahoma. Operating Hours are 9:00 am to 9:00 pm.
- Cactus, Texas area customers: Kiosk located inside Cactus City Hall. Address is 201 S. Hwy 287, Cactus, Texas. Operating Hours are 8:00 am to 5:00 pm.
- Questions can be directed to the WTG Midland Corporate Office at 432-682-4349 ext. 273, the WTG Stratford Customer Service Office at 806-396-5681.
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- Payment may be made by cash or check at your localWest Texas Gas office.
- Payment may be made by cash or check at your localWest Texas Gas office.
Register your account and login to view your current bill as well as see your billing and usage history at the following link: WTG eAccess
Click WTG eAccess tab in upper left corner of menu bar on westtexasgas.com homepage to register your account today. Customers can now access your account information electronically & pay your bill online 24 hours a day, 7 days a week. Payment can be made by electronic check, debit or credit card. Click here to be directed to WTG eAccess.
Lubbock resident overcharged with $8,000 gas bill
FAQ
How do I find out who my gas provider is in Texas?
What number do I call to pay my Texas gas bill?
Can I choose my natural gas provider in Texas?
How do I pay my Texas gas bill?
Want to Speak with an Agent? Pay your Texas Gas Service bill by phone, check or by credit or debit card using our Interactive Voice Response System (IVR). Call 800-700-2443 and follow the prompts to pay through IVR or to speak with a customer service representative.
Does Texas Gas Service Charge a fee?
Texas Gas Service does not charge, collect or receive any portion of this fee. Payment arrangements allow you to maintain service while paying off past due balances. You may be required to make a down payment and agree to monthly installments in addition to paying your current monthly charges in full by the bill due date.
How do I Find my Texas Gas Service account number?
Your full 18 digit Texas Gas Service account number. Our mailing address Your account number can be found on your bill or by logging in to your online account. Please include the tear-off portion of your monthly statement and write your account number on your check.
Can I pay my West Texas gas bill with a confirmation number?
West Texas Gas cannot accept any responsibility for transactions conducted through third-party processors and will not accept confirmation numbers as valid proof of payment. You have many payment options when it comes to paying your West Texas Gas bill. Contact your local West Texas Gas office for more details.
Can I use doxo If I don’t pay my gas bill?
The use of Doxo may result in unnecessary fees and delays in processing that could lead to late payments or even disconnection of service for non-payment. West Texas Gas cannot accept any responsibility for transactions conducted through third-party processors and will not accept confirmation numbers as valid proof of payment.
What is Bay City Gas Company?
Bay City Gas Company is the natural gas utility for Bay City, Texas.