Paying your monthly Sunrun bill is an important part of being a happy Sunrun customer. While you have several options for making a payment, paying your Sunrun bill by phone is one of the quickest and easiest methods. In this article, we’ll walk through everything you need to know about paying your Sunrun solar bill over the phone.
Overview of Paying a Sunrun Bill
Before we dive into the specifics of paying by phone let’s do a quick overview of the different ways you can pay your Sunrun bill each month
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By phone – The focus of this article! Paying by phone is fast, easy and can be done in just a few minutes.
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Online – Login to your MySunrun account anytime to make an online payment, This is also quick and convenient
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Auto-pay – Set up recurring automatic payments from your bank account so your bill gets paid on time without any effort on your part.
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By mail – Send a physical check or money order by mail if you prefer paying the old fashioned way.
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In person – Some local Sunrun offices may allow you to drop off a payment in person. Call ahead to see if yours offers this.
Now let’s look specifically at paying your Sunrun bill over the phone.
Why Pay Your Sunrun Bill by Phone?
Here are some of the biggest benefits of paying your Sunrun solar bill by phone:
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It’s fast – Making a payment by phone takes just a few minutes once you connect with a representative. It’s much faster than writing and mailing a check.
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It’s easy – There are no complex menus to navigate. Just call the Sunrun payment number and follow the prompts.
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You can pay from anywhere – As long as you have your phone, you can call in a payment when it’s convenient for you.
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You get instant confirmation – When you pay by phone, you’ll receive instant confirmation that your payment was processed. No waiting for the mail.
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You can ask questions – Sunrun reps are available to answer any billing questions when you call to pay.
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Avoids late fees – Paying by phone helps avoid late payments and possible late payment fees.
Step-By-Step Guide to Paying Your Sunrun Bill By Phone
Ready to pay your Sunrun solar bill by phone? Follow these simple steps:
1. Have your Sunrun account number ready
Locate your monthly Sunrun billing statement and have your 10-digit Sunrun account number handy. This allows the representative to quickly pull up your account.
2. Call the Sunrun bill pay phone number
The Sunrun bill payment phone number is 1-855-478-6786. We recommend calling during normal business hours (Monday-Friday 7am-7pm Pacific time) for fastest service.
3. Follow the payment prompts
When you call, listen to the recorded menu options. Select the option to “make a payment” on your account.
4. Provide your Sunrun account number
When prompted, clearly state your 10-digit Sunrun account number. This allows the representative to access your account.
5. Confirm your identity
For security purposes, the representative may ask you to confirm identifying information like your name, address or last 4 digits of your social security number.
6. Choose a payment method
Tell the representative how you would like to make the payment. Options include credit card, debit card or electronic check from your bank account.
7. Provide payment details
Give your payment details such as credit card number, expiration date and CVV code. For electronic checks, your bank routing and account numbers.
8. Confirm payment details
The rep will verify all payment details back to you. Make sure everything is correct before they process the payment.
9. Get payment confirmation
After processing, the representative will confirm your payment went through and provide a confirmation number.
And that’s it! In just a few quick minutes you can pay your Sunrun bill over the phone.
Phone Payment Tips for Sunrun Customers
Follow these tips for a smooth phone payment process:
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Call during slower hours – While you can call anytime, early morning or late evening often has shorter wait times.
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Have all details ready – Get your account number, payment info, etc ready before calling to speed things up.
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Speak clearly – State all payment details slowly and clearly so nothing is misheard.
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Write down the confirmation number – Save this number in case you need to reference the payment later.
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Set a reminder for next month – Schedule a reminder on your calendar for your next bill payment date.
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Ask billing questions – The rep can answer any questions about your bill while you have them on the phone.
Sunrun Account Management Tips
Managing your Sunrun home solar account well involves more than just paying your bill. Here are some other quick tips:
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Log in to your MySunrun account regularly to view your energy usage and production.
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Update your contact information if you move or change phone numbers.
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Sign up for important account notifications by text or email.
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Use your monthly statements to track your energy savings over time.
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Monitor system production to catch any problems early.
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Ask Sunrun about financing options if needed to lower monthly payments.
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Learn how to read your net meter to understand how solar works.
The Convenience of Paying Sunrun Bills By Phone
As you can see, paying your monthly Sunrun solar bill over the phone is an incredibly fast, easy and convenient option. In just a few minutes, you can call in your payment without having to worry about writing checks or remembering payment dates. This allows you as a Sunrun customer to focus on enjoying the benefits of home solar power!
So the next time your Sunrun bill comes due, consider taking advantage of the ease of paying by phone. Simply call Sunrun anytime you need to make a payment, provide your payment details, and consider your bill paid. It’s one of the perks of being a happy Sunrun customer. Paying your bill doesn’t get much simpler than picking up the phone and dialing.
Sunrun Customer Service Overview
- Sunrun Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone. Source Distribution 68% phone 32% email
- The best phone number to call Sunrun is 8443216937. 60% of consumers used this number to address their issues and concerns.
- The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 20 minutes.
- Be prepared for the call as Sunrun may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
- Sunrun Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone. Source Distribution 68% phone 32% email
- The best phone number to call Sunrun is 8443216937. 60% of consumers used this number to address their issues and concerns.
- The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 20 minutes.
- Be prepared for the call as Sunrun may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
- People call Sunrun mainly because of product/ service, request for information, payments and charges.
- Most customers feel satisfied after talking to customer service representatives.
- The best email to contact Sunrun is [email protected]. 93% of customers use this email address to address their issues and concerns.
- Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How Good is Sunrun’s Customer Service?
The customer service is a joke, as it proved nothing they said theyd do on the cancelation page, they did not do. Even the fact that I have an electrical problem, that John Williams in the escalation department pointed out and wanted to charge me $190.00 to have it looked at is more proof of what a *** company Sunrun is. The whole company is a joke.
Atendieron amablemente, pero servicio técnico ni respondieron el msj y se llamó por varias veces y puede dejar 2 msj.
Servicio al cliente fueron muy atentos. El problema fue cuando me transfirieron al área de cancelación de contrato. Estuve esperando en línea casi 3.5 horas y nunca me contestaron. Por eso trate de comunicarme a través de ustedes. Gracias.
The time it takes to talk to a human is more than a hour and it not acceptable waiting time something needs addressing ASAP about this issue thank you Keith Bennett.
Understanding Your Monthly Sunrun Energy Bill
FAQ
How do you pay your Sunrun bill?
What is the phone number for Sunrun billing?
Who is 855 478 6786?
What is the lawsuit against Sunrun Solar?
Does Sunrun pay for solar?
The payment you make to Sunrun, whether upfront or on a monthly basis is for your solar. Your utility bill will then be for any extra power that you need that month that the solar system does not produce. How much energy you end up having to buy from your utility depends on the size of your solar system and how much energy you’re actually using.
How can I pay my Sunrun bill by phone?
To pay your Sunrun bill by phone, you can call 855-478-6786 or 844-321-6937. For additional information or to sign in, use the link ‘Sign in with your mobile number’.
How do I contact Sunrun customer care?
If you ever have any issues or questions, reach out to the Customer Care team at 855-478-6786. Does Sunrun monitor my system? Yes! We have an entire team dedicated to keeping an eye on your system, the Monitoring Team, and they’re watching all the time.
Is Sunrun a good company?
Sunrun is a leading home provider that specializes in solar energy solutions. They offer innovative solar systems and battery storage options to homeowners, helping them generate clean and affordable electricity for their homes. Common questions, curated and answered by doxo, about paying Sunrun bills. How can I pay my Sunrun bill?
Is Sunrun a scam?
With that in mind, Sunrun may not be the right choice for you, but its products and services are not a scam. Additionally, Sunrun offers a 25-year warranty that covers the solar equipment they install. Payment options for Sunrun include cash, loan, lease and PPA. Scammers sometimes use a company’s name and likeness to trick potential customers.
Does Sunrun offer free energy consultations & quotes?
Sunrun offers free energy consultations and quotes. Over 830,000 homes across the U.S. have gone solar with Sunrun, according to the company. Learn more about Sunrun Sunrun’s reviews are positive. Of the 2,234 verified customer reviews on ConsumerAffairs, 70% are satisfied.