Paying your gas bill on time every month is an important responsibility as a Suburban Natural Gas customer. Having your payment arrive late can result in fees and service interruptions. Fortunately, Suburban Natural Gas offers numerous convenient payment options to fit any schedule or preference. In this comprehensive guide we will explore all the ways you can pay your Suburban Natural Gas bill.
Overview of Payment Options
Suburban Natural Gas offers customers multiple ways to pay their gas bill each month. The available options include
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Mail – Send a check or money order to the company PO box. Be sure to include your payment stub.
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Online – Set up an online account to pay by credit, debit, or checking account. Visa, MasterCard, and Discover cards are accepted.
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Phone – Call Suburban Natural Gas to make a payment over the phone using your credit card.
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In person – Visit either the Lewis Center or Cygnet office to pay by cash, check, money order or card. A drop box is also available after hours.
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Automated payments – Enroll in auto pay through your bank account or credit card to have payments processed automatically each month.
This variety of payment methods allows customers to choose the most convenient way to pay their gas bill every month. Read on for more details on each option.
Paying Your Bill by Mail
One of the simplest options is to mail your payment each month. Just write a personal check or money order made payable to Suburban Natural Gas Company. Be sure to include the payment stub from your gas bill so your account is properly credited.
Mail your payment using the pre-addressed return envelope included with your bill. Payments should be sent to:
Suburban Natural Gas Company
PO Box XXXX
Lewis Center, OH 43035
Mailed payments must be received by the due date shown on your billing statement to avoid late fees. Allow 7-10 business days for delivery when paying by mail.
Paying Online Through the Customer Portal
For fast and secure online payments, thousands of Suburban Gas customers use the online customer portal. You can make one-time payments as well as set up recurring payments using your checking account or credit card.
How to Pay Online
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Visit www.sngco.com and click on “Pay Bill Online”
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If you already have an online account, log in with your username and password. Otherwise, click “Register” to set up a new account.
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Follow the instructions to enter your Suburban Gas account number, service address, and name as it appears on your bill.
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Select whether you want to make a one-time payment or recurring payments. Choose your payment method.
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Enter your payment details. For credit cards, you’ll need to input your card number, expiration date, and security code.
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Review the terms and conditions, then click Submit to process your payment immediately.
Online payments via credit and debit card are subject to convenience fees. Using your bank account (ACH) is a fee-free option. You’ll receive a confirmation email with your payment details. Log in anytime to view your payment history or update your payment methods.
Paying Over the Phone
For quick phone payments, call Suburban Natural Gas at 1-800-555-9876 and select the billing/payments menu option. The automated system will guide you through the process of paying by Visa, MasterCard, or Discover card.
Have your account number and exact payment amount ready before you call. Write down the confirmation number at the end of the call. Payments by phone are posted to your account immediately to avoid late fees.
A convenience fee applies to phone credit card payments. There is no fee if paying through the automated phone system with your checking account number and bank routing number.
Paying in Person
Visit either Suburban Natural Gas location during business hours to pay your bill in person. Cash, checks, money orders, and credit card payments are accepted.
Lewis Center Office
5760 S Old State Rd
Lewis Center, OH 43035
Monday – Friday: 8 AM – 5 PM
Cygnet Office
211 Front Street
Cygnet, OH 43413
Monday – Friday: 8 AM – 5 PM
For after hours, a secure drop box is located outside each office. Payments left in the drop boxes will be processed the next business day.
In-person payments allow you to talk with a customer service representative if you have any billing questions. Receipts are provided for all cash payments.
Enroll in Auto Pay for Easier Payments
For ultimate bill payment convenience, enroll in Auto Pay through Suburban Natural Gas. This free service automatically deducts your gas payment each month from your choice of a bank account or credit/debit card.
Auto Pay helps avoid late payments and service interruptions. It saves you time by eliminating the need to manually make payments every month.
How to Sign Up for Auto Pay:
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Download and fill out the Auto Pay enrollment form from www.sngco.com. Select either the checking account or credit card form.
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Attach a voided check if using your checking account. For credit cards, provide the full account number, expiration date, and security code.
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Submit the completed form by email, fax, mail, or at our office.
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Payments will automatically be deducted from your designated account each month on your bill’s due date.
You can cancel or change your Auto Pay enrollment at any time by contacting Suburban Natural Gas customer support.
Avoid Late Fees with On-Time Payments
Having a late gas bill payment can result in fees, credit damage, and service shut-off. Make your life easier and avoid penalties by paying on time and online.
Suburban Natural Gas offers numerous convenient and secure options for paying your gas bill every month. Whether you prefer paying by mail, phone, online, or in person, choose the method that fits your schedule. Consider enrolling in Auto Pay to eliminate payment headaches altogether.
With this guide, you now have the key details about every payment method at your fingertips. Paying your Suburban Natural Gas bill is quick and painless when you use one of the many options that allow you to pay how and when you want. Reach out to our customer support team if you have any other questions about paying your gas bill.
