How to Pay Your Sturgeon Bay Utilities Bill Online

Paying your utilities bill is a necessary chore, but it doesn’t have to be a hassle. Sturgeon Bay Utilities makes it easy and convenient to pay your bill online through their website. In this article, I’ll walk you through the steps for setting up an online account, reading your bill, understanding the different rate plans, and making a payment.

Creating an Online Account

The first step is to create an online account on the Sturgeon Bay Utilities website. Here’s how:

• Go to https://myaccount.sbunet.com/ and click on “Create an Account”

• Enter your name, account number, email address, and create a password. Your account number can be found on your paper bill.

• Choose a secret question and provide an answer This is used if you forget your password later.

• Agree to the terms of service and click “Create Account”

It only takes a few minutes to set up your online account. The main benefit is that you’ll be able to view your account details, see your usage, make payments, and manage notifications all in one place.

Understanding Your Bill

Once your account is set up, you’ll be able to see your latest bill online. Sturgeon Bay Utilities provides electricity, water, and internet services, so your bill may include charges for any or all of those.

Here are some key things to look for on your utility bill:

• Account number – This unique number identifies your account. You’ll need it when making payments or looking up your account.

• Service address – The address where the services are being provided.

• Billing date – The date the bill was issued.

• Due date – The date your payment is due, typically 20-30 days after the billing date.

• Previous balance – Any amount carried over from your last bill if it wasn’t paid in full.

• Payments – Payments received since the last billing cycle. This will deduct from your previous balance.

• Electric charges – Usage and service fees for electricity. The kWh (kilowatt-hour) rate determines the usage cost.

• Water charges – Usage and service fees for water. The unit rate determines your usage cost.

• Internet charges – Service fees for internet access.

• Taxes & fees – Additional city fees and taxes are itemized here.

• Amount due – The total you need to pay for the current billing cycle. This will include unpaid balances.

Closely reviewing your bill each month helps you understand your usage patterns and costs. Keep an eye out for any sudden spikes that may indicate a leak or other issue.

Checking Your Usage

In addition to your bill, you can monitor your daily utility usage through your online account dashboard. Electric, water, and internet usage can be viewed in real time using the interactive charts.

Here are some tips for understanding your usage:

• Compare your daily, weekly, and monthly usage to see trends over time. Are certain days or seasons higher?

• Check your usage after making conservation changes like installing low-flow fixtures or swapping out lightbulls. This shows if your efforts paid off.

• Review usage during vacations or extended absences to see your baseline without daily activities.

• Note any abrupt spikes that don’t align with your typical usage. This could signify an appliance issue or leak that needs addressed.

Monitoring your usage helps take control of your bill. You can also set usage thresholds to receive notifications when you exceed defined levels.

Selecting a Rate Plan

Sturgeon Bay Utilities offers different rate plans to best fit each household’s needs. The two main options are:

Fixed Rate – This has a flat, fixed rate per kWh that does not fluctuate. It makes budgeting easier since the rate remains constant each month.

Variable Rate – The rate per kWh varies month-to-month based on the market. Rates are typically lower in spring/fall and higher in winter/summer.

When selecting a rate plan, consider your budget, usage patterns, and risk tolerance. Fixed rates are ideal if you want consistency, while variable rates can save money during certain seasons. You can change your rate plan at any time through your online account.

Sturgeon Bay Utilities also offers prepaid plans, budget billing, and other programs. Review all the options to see which fits your household best.

Making a Payment

Once you’ve reviewed your bill and usage, it’s time to pay. Sturgeon Bay Utilities offers several payment options:

• Online – The easiest way to pay is through your online account. You can pay by credit/debit card or e-check.

• Phone – Call the automated pay-by-phone system at 1-800-831-6277. You’ll need your account number and card details.

• Mail – Send a check or money order using the remittance slip and envelope provided with your bill. Allow 7-10 days for processing.

• In person – Visit the Sturgeon Bay Utilities office at 230 E Vine St to pay by cash, check, or card.

• Automatic bank draft – Set up recurring payments directly from your checking account. Payments are made automatically each month.

• Budget billing – Pay a fixed amount each month based on your average costs. This evens out seasonal highs/lows.

I recommend setting up automatic payments or budget billing to avoid late fees. Just log into your online account to get started. And be sure to pay your bill by the due date to avoid penalties.

Notification Settings

Sturgeon Bay Utilities provides notifications to help stay on top of your account. You can customize notifications through your online account settings:

• Bill ready – Get an email or text when your new bill is ready to view.

• Payment received – Confirmation whenever a payment is processed.

• Payment reminder – Reminder if your bill is still unpaid as the due date approaches.

• Past due – Alert if your account becomes past due to prompt payment.

• Usage threshold – Get notified if your usage exceeds defined levels.

Enable the notifications most helpful for you. The bill ready and past due alerts are especially useful to avoid late fees.

Getting Help

Hopefully this guide provided everything you need to know to manage your Sturgeon Bay Utilities account online. But if questions come up along the way, don’t hesitate to reach out for assistance.

You can contact Sturgeon Bay Utilities customer support by:

• Calling 800-831-6277 during business hours
• Emailing [email protected]
• Messaging through your online account
• Visiting the office at 230 E Vine St

The friendly and knowledgeable support team is ready to help with billing questions, payment issues, rate plan guidance, and usage concerns. Don’t forget to also let them know if you experience any service disruptions.