A Comprehensive Guide to Paying Your Steuben County REMC Bill Online

For residents and businesses in Steuben County, Indiana, Steuben County REMC provides reliable electric service. Steuben REMC makes paying your electric bill quick and easy through SmartHub, their online account management and payment portal.

In this guide, we’ll walk through creating a SmartHub account, understanding your Steuben REMC electric bill, setting up automatic payments, and more bill pay features.

Overview of Steuben County REMC

Steuben County Rural Electric Membership Corporation (REMC) is a member-owned electric cooperative providing services across Steuben County in northeast Indiana

As a cooperative Steuben REMC is owned by the customers it serves. The not-for-profit utility company is focused on providing affordable electric service to over 5800 homes, farms and businesses in its designated service area.

Steuben REMC is dedicated to investing in technology, infrastructure, and member support. This includes offerings like the SmartHub portal for convenient online bill payment and account management.

What is SmartHub for Steuben County REMC?

SmartHub is Steuben County REMC’s online bill payment system. With SmartHub, members can:

• View electric usage and billing history
• Pay bills online 24/7
• Set up recurring auto-pay
• Monitor daily electric use
• Report outages
• Manage account settings
• Access billing notifications and alerts

SmartHub is available as a web portal or mobile app for iOS and Android. By creating an online account, Steuben REMC members gain access to convenient tools for managing their electric service.

Creating a SmartHub Account with Steuben County REMC

Signing up for SmartHub is easy and gives you instant access to your Steuben REMC account online. Just follow these steps:

1. Go to www.remcsteuben.com and click on “SmartHub” at the top.

2. On the SmartHub login page, click “New User” to create an account.

3. Enter your Steuben REMC account number and the last name on your account.

4. Create your SmartHub username and password.

5. Provide an email address and opt into notifications.

6. Agree to the terms and conditions.

7. Verify your account via email confirmation.

Once confirmed, you can start using SmartHub to manage your electric bill!

Understanding Your Steuben REMC Electric Bill

Through your SmartHub account, you’ll have full visibility into your Steuben REMC electric bills. But what are all the charges and fees on your statement?

Here are the key billing components explained:

• Service Availability Charge – Daily basic charge for providing electric service, based on your rate class.

• Energy Charge – Cost of the electric energy used in kWh during the billing period. The more you use, the higher this rate.

• Demand Charge – For commercial accounts based on peak energy usage times set rate.

• Power Cost Adjustment – Fluctuating fee to cover changing wholesale power supply costs.

• Taxes – Indiana state sales tax and local taxes based on your service location.

• Total Current Charges – Sum of all the above fees and charges for that billing period.

Reviewing the billing summary in SmartHub makes it easy to understand what’s behind your monthly electric costs.

Paying Your Steuben REMC Bill Through SmartHub

The fastest way to pay your Steuben County REMC electric bill is through SmartHub. You can make one-time payments or set up recurring auto-pay.

To make a one-time payment:

1. Log into SmartHub and go to the Billing & Payments tab.

2. Select “Pay Now” for the account and bill you want to pay.

3. Enter your payment amount and submit. Payments process instantly.

4. Save the confirmation number for your records.

To enroll in auto-pay:

1. Go to the My Profile tab in SmartHub.

2. Choose AutoPay Program.

3. Select whether to pay the full balance or fixed amount each month.

4. Enter your preferred payment method.

5. Pick the withdrawal date that works best for you.

6. Review and submit the request to start auto-pay.

With automatic payments, you’ll avoid late fees, service interruptions, and the stress of remembering to pay each bill.

Other SmartHub Features for Steuben REMC Members

In addition to payment options, SmartHub includes other useful features for Steuben REMC members:

• Paperless billing – Opt into e-bills rather than mailed paper statements to save time and clutter.

• Usage monitoring – Track your daily electric use and set thresholds to receive alerts for abnormal spikes.

• Outage reporting – Quickly notify Steuben REMC if your power goes out from any device.

• Payment history – Look up past electric bills and payment confirmations.

• Account management – Update personal info, contact details, and notification settings.

• 24/7 access – Monitor your account, report issues, or make payments anytime.

SmartHub truly provides a one-stop hub for all your Steuben REMC account needs!

Paying Without SmartHub

While SmartHub is preferred for fast payments and account access, you can pay your Steuben REMC bill through other methods if needed, including:

• By phone – Call Steuben REMC at 260-665-3563 to make a payment by credit card or checking account over the phone.

• By mail – Send a check or money order payable to Steuben REMC with your remittance stub to: PO Box 359, Angola, IN 46703.

• In person – Visit the Steuben REMC office at 1212 S Wayne St in Angola, IN to pay by cash, check, credit or debit.

• MoneyGram – Make a cash payment at participating MoneyGram locations using your account details.

Just keep in mind these options may take longer to process or incur convenience fees.

Get Smart About Your Electric Bill

Sign up for SmartHub today to monitor usage, understand charges, make quick payments, automate bills, and more. With everything accessible through one online and mobile platform, SmartHub simplifies electric service.