How to Pay Your Water Bill in St. John the Baptist Parish

Paying your water bill is an essential responsibility for residents and businesses in St. John the Baptist Parish, Louisiana. The parish provides water and sewer services to thousands of customers across the area. To maintain service, bills must be paid regularly each month. This guide will walk through everything you need to know about paying your St. John water bill conveniently online, by phone, by mail, or in person.

St. John Water Utility Department

The St. John the Baptist Parish Utilities Department oversees water and sewer operations for the parish. They are responsible for billing, payment collection, maintaining infrastructure, and ensuring high quality service.

The Utilities Department’s office is located at

1811 W. Airline Hwy
LaPlace, LA 70068

General inquiries can be directed to 985-652-9569 during normal business hours.

Understanding Your Water Bill

Water bills in St. John are issued monthly and typically cover a 30 day billing cycle. Bills are mailed out around the 10th of each month and are due by the 1st of the following month.

Your bill will show details like

• Account number
• Service address
• Meter readings for the period
• Water consumption in gallons
• Sewer usage charges
• Any additional fees or adjustments
• Total current charges due
• Past due balance if any

Review your bill carefully each month to ensure accurate meter readings and billing. If you have questions, contact the Utility Department right away.

Payment Options and Due Dates

There are several ways to pay your St. John Parish water bill:

Online

The fastest way to pay is online through the online payment portal. You can pay by e-check, credit/debit card or digital wallet. There is a flat $1.50 service fee per transaction.

Visit the payment site here.

Online payments post instantly to your account, avoiding late fees.

Phone

Call the payment hotline at 1-855-748-5617 to pay over the phone using a card or e-check. Operators are available 24/7 and a fee of $1.50 applies.

Mail

Send your payment stub and a check or money order payable to St. John Utilities to:

St. John Utilities
P.O. Box 218
LaPlace, LA 70069

Allow 5-7 days for mailed payments to process. Include your payment stub or account number.

In Person

Bring your bill to the Utilities office at 1811 W. Airline Hwy to pay in person with cash, check, or card.

Drop Box

A secure drop box is located out front of the Utilities office. Place your payment inside for same day processing.

Auto Pay

Sign up for auto pay to have payments automatically drafted from your bank account each month. Call the office to enroll.

Due Date

Bills are due by the 1st of the month. A 10% late fee applies to balances unpaid after the due date.

Avoid Late Fees and Disconnection

If you are unable to pay on time, contact the Utility Department immediately to discuss payment plan options and avoid late fees or service disconnection.

Extended due dates or alternative arrangements may be available for customers in need. But you must call right away if you anticipate a late payment.

Catch Up on Past Due Balances

If you have an overdue balance, pay the past due amount as soon as possible to avoid collections actions. Payment plans may be arranged on a case-by-case basis.

Bring seriously delinquent accounts current quickly to prevent water service interruption. Reconnection fees will apply to restore service on disconnected accounts.

Payment Assistance Programs

For those struggling to keep up with water bills, these programs may be able to provide financial assistance:

• Low Income Home Energy Assistance Program (LIHEAP) – Helps with home utility costs. Apply through your local social services office.

• Salvation Army – May offer one-time utility bill payment assistance for households facing disconnection.

• Catholic Charities – Administers various assistance programs including water bill aid based on funding availability.

• St. John Parish Community Action Agency – Provides referrals and guidance on assistance options.

Explore all available resources if unable to pay your water utility bills. Avoid service interruptions which become more costly over time.

Manage Your Account Online

St. John offers an online customer portal to view billing history, make payments, set up alerts, and more at any time.

Register your account on the payment portal to access these features for convenience.

New Service and Final Bills

For new service, contact the Utility Department prior to move in to establish your account and avoid delays. When moving out, call to schedule a final meter reading. Final bills are due immediately.

Rates, Fees, and Policies

The Utility Department’s website covers the current water rates, sewer rates, billing policies, and other important information on parish water service. Know the policies to avoid surprises or issues with your account.

Quality Water for St. John Residents

Paying your water bill not only maintains personal service, it funds operation, maintenance, and improvements that provide St. John with a modern, safe water system. Maintain your account in good standing and explore assistance if needed. Contact the Utility Department with any questions on billing or payments.