If you live in the city of St. Charles Missouri, paying your water bill on time is essential to avoiding service disruptions. This guide will walk you through the available options to pay your St. Charles water utility bill conveniently.
Overview of St. Charles Water Billing
The city of St. Charles provides water service to residents and charges monthly water bills based on metered usage. Bills are sent out around the 20th of each month and are due by the 10th of the following month.
There are a few ways to pay your water bill to the city
- Online through the utility billing website
- By phone through the automated payment system
- By mail by sending a check or money order
- In person at St. Charles City Hall
Failing to pay by the due date will result in late fees and potential water service shut-off if the bill remains unpaid.
Paying Online
The easiest way to pay your St. Charles water bill is online through the utility billing website. You can make secure online payments with a credit/debit card or electronic check.
To pay online:
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Go to the utility billing site and click “Pay Bill”
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Enter your 10-digit account number and 4-digit PIN
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Select whether to make a full or partial payment
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Enter your payment information and submit
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Payment will process instantly and you will receive a confirmation
Online payments are fast and eliminate the need to mail in or drop off payments.
Paying by Phone
You can also pay your water bill over the phone by calling the automated payment system at 866-675-5526.
To pay by phone:
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Call the above toll-free number
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Enter your 10-digit account number and 4-digit PIN
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Follow the prompts to make a full or partial payment
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Payment will be processed immediately with a confirmation number
This automated number allows you to pay your bill 24/7 without speaking to a representative.
Paying by Mail
If you prefer to mail in your payment, you can send a check or money order to:
City of St. Charles Water Billing
200 N 2nd Street
St. Charles, MO 63301
Be sure to include your 10-digit account number on the payment to ensure proper processing. Allow 7-10 business days for mailed payments to post to your account.
Paying In Person
You can drop off water bill payments in person at St. Charles City Hall at 200 N 2nd Street. Bring your bill and payment to the finance department during open hours. Get a receipt as proof of payment.
Avoid Late Fees and Service Disruption
To avoid late payment penalties and potential water shut-off, be sure to pay your bill by the 10th of each month. Set up automatic payments or reminders if you often forget due dates. Contact the billing office with any account issues.
Paying your St. Charles water bill is quick and easy through the various online, phone, mail, and in-person options. Know your account details and use the right website or address to avoid processing delays or confusion.
Frequently Asked Questions (FAQs)
- East side – 2700 block of East Main St., in the Foxfield Commons Shopping Center (near Super Cuts)
- Downtown – City Hall/Municipal Building (2 E. Main St.) – Drop box located in the door at the southeast side of the Municipal Building
- Downtown – City Hall/Municipal Building – north Municipal parking lot – next to the USPS mailbox
- West side – 1515 W. Main Street – in the St. Charles Police Station parking lot
What information do I need to set up my online profile?
To create an online profile, you will need the following information:
- City of St. Charles utility account number (Ex: 00123456-00)
- Email address
- Name (as it appears on the bill)
You can obtain your account number from a copy of your bill or by calling the Utility Billing office during business hours at (630)377-4426.
SAMPLE BILL:
Online Water Bill Payments
FAQ
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