A Local’s Guide to Paying Your SUB Bill in Springfield

As a long-time resident of Springfield, Oregon, paying my monthly utility bill from the Springfield Utility Board (SUB) is a routine part of life Over the years, SUB has made paying bills easier than ever with convenient online payment options. But I know navigating utility payments can be confusing for new locals and students in Springfield.

In this comprehensive guide, I’ll walk through everything you need to know about paying your SUB bill We’ll cover setting up an online account, payment methods, avoiding late fees, and SUB’s money-saving programs Read on to simplify utility bill pay and keep your water, power, and sewer payments on track.

What Services Does SUB Provide?

SUB is the local municipal utility provider for the city of Springfield, supplying electricity, water, and sewer services to residents and businesses. As a customer, you receive a single monthly bill from SUB that includes charges for:

• Electricity usage
• Water usage
• Sewer fees
• Stormwater fees
• Any additional services like fiber optics

SUB bills monthly for your usage and any fixed service fees. New customers can contact SUB to establish utility services when moving to the area.

Ways to Pay Your SUB Bill

When it’s time to pay your monthly SUB utility bill, you have several convenient options:

• Online
• Mobile app
• Phone
• Mail
• In person
• AutoPay

Let’s explore each payment method so you can determine the best options for you.

Paying Online

The fastest and most efficient way to pay is through SUB’s online customer portal. You can create a secure online profile with your account details and then view and pay bills electronically.

The portal accepts Visa, Mastercard, Discover and e-checks with no additional fees. You can make one-time payments or set up recurring auto-pay. SUB also offers paperless billing so you can receive bill notifications electronically.

Paying Through Mobile App

For on-the-go payments, SUB has a mobile app available for iOS and Android. You can manage your account, view usage, and pay bills at any time through the app. Easy-to-use and convenient for younger customers.

Paying By Phone

Prefer to talk to a real person? No problem! SUB offers phone payment through its automated system or by speaking with a customer service representative during business hours.

Call 541-746-8451 to make secure credit card or check payments over the phone using SUB’s IVR payment system. You can also set up recurring payments this way.

Paying By Mail

Customers who prefer to mail in a physical check or money order can send payments to:

Springfield Utility Board
PO Box 300
Springfield, OR 97477-0300

Just make sure to allow 5-7 business days for standard mail delivery to avoid late fees.

Paying In Person

For in-person bill payment, visit the SUB customer service desk at 250 A St, Springfield, OR 97477 during open hours. You can pay by cash, check or credit/debit in person and get same-day payment processing. This is also the best option if you need to speak with staff about account issues.

AutoPay

The easiest option is to enroll in recurring auto-pay so your SUB bill is paid automatically each month on the due date. This ensures on-time payment and avoids late fees. Initiate auto-pay through the online portal or SUB mobile app.

Avoiding Late Fees

SUB bills are due by the 10th of each month. Late payments after the 10th incur a 2% penalty. To avoid fees, mark your calendar, set bill reminders, and consider auto-pay. If you need an extension, call SUB before the due date. Communicating before missing the deadline can prevent penalties.

Budget Billing Programs

SUB offers payment programs like Budget Assist and Average Pay to provide bill consistency for customers. These programs average your costs over the year so bills are predictable, even in high usage seasons. Contact SUB customer service to enroll.

Financial Assistance Options

SUB partners with local organizations like Lane County Human Services to offer payment assistance grants for qualifying low-income customers. The utility also works with customers directly to set up personalized payment arrangements if needed. Check their website or call SUB to learn about assistance programs.

Getting Started with Online Bill Pay

Ready to start paying SUB bills online? Here’s how to get set up:

1. Visit SUB’s online customer portal homepage.

2. Click “Register” to create your online account.

3. Enter your 10-digit SUB account number and email address.

4. Create a secure username and password.

5. Read and accept the terms and conditions.

6. Set up your payment method by securely entering card or bank details.

7. Review your account dashboard and make your first payment!

8. Consider setting up autopay or paperless billing for convenience.

9. Receive confirmation email for your records.

With SUB’s user-friendly online portal, you can easily manage payments on your schedule. Say goodbye to late notices and due date hassles!

If you have any other questions about setting up or paying your SUB utility bill, feel free to call their customer service desk at 541-746-8451. But for fast, secure online payments 24/7, sign up through their website today!