How To Pay Your Utility Bill in Springfield, Tennessee

Living in Springfield, Tennessee comes with the convenience of having your utilities like water, wastewater electric gas, stormwater management, and sanitation services bundled together into one monthly bill. This makes paying your utilities easy and straightforward. In this article, we’ll walk through all the details on how to pay your utility bill in Springfield, TN.

Overview of Springfield Utility Services

The City of Springfield provides the following utility services

• Water – Clean drinking water is piped to homes and businesses.

• Wastewater – Wastewater from homes and businesses is treated at facilities.

• Electric – Electricity is provided by the city to power homes and businesses.

• Gas – Natural gas service is offered to heat homes and fuel appliances.

• Stormwater Management – Storm drains and infrastructure prevent flooding.

• Sanitation – Trash and recycling collection services.

For residents within Springfield city limits, all of these services are bundled together on one easy monthly utility bill for your convenience. The city also provides water and gas service to a large portion of the surrounding county.

Utility Account Set Up

When you first establish utility services with the City of Springfield, you’ll need to set up a utility account. This requires submitting an application and paying any deposits or fees that apply. Here are some key details on setting up a new account:

• Provide your name, service address, mailing address, and contact info.

• Pay a deposit if required – this is based on your credit history.

• Pay any new account setup fees.

• Request your preferred service start date.

• Agree to city service terms and policies.

This will establish your permanent utility account number with the city. All your monthly bills will be tied to this account number.

Payment Options Overview

The City of Springfield offers several convenient payment options to pay your utility bill:

• Online – Pay online 24/7 through the customer portal.

• Phone – Call 615-382-2200 to pay over the phone.

• Mail – Send a check or money order by mail.

• In Person – Pay in person at City Hall.

• Auto Pay – Set up recurring automatic payments from your bank account.

• Budget Billing – Pay a fixed amount each month to even out seasonal spikes.

Let’s explore these options in more detail.

Paying Your Bill Online

The easiest way to pay your utility bill is online through the Municipal Online Payments portal at https://www.municipalonlinepayments.com/springfieldtn/utilities.

To pay online, you’ll first need to create an account on the portal. This is free and simple – just provide your name, email, account number, and create a password.

Once your account is set up, you can:

• View your current utility bill amount due
• Check your payment history
• Make a one-time payment by credit card or e-check
• Set up recurring auto-pay
• Access online statements

The portal is secure, user friendly, and available anytime day or night. You’ll get email receipts for all payments made. Paying online helps avoid late fees and keeps your utilities on track.

Paying By Phone

For those who prefer to pay your utility bill over the phone, call the City of Springfield at 615-382-2200. Have your account number ready along with your payment info.

Phone payments can be made by:

• Debit or credit card
• Electronic check

Talk to the representative to make sure your payment posts correctly to your account. You’ll likely pay a small convenience fee for using the phone payment system.

Paying By Mail

To pay your utility bill by mail, write your account number on the payment and mail it to:

City of Springfield
PO Box 788
Springfield, TN 37172

Payments should be made by personal check, money order, or cashier’s check. Make sure it reaches the city before your due date to avoid late fees. Expect mail payments to take 7-10 days to process.

Paying In Person

You can also pay your utility bill in person at Springfield City Hall:

405 N Main St
Springfield, TN 37172

City Hall is open Monday through Friday from 7:30am to 4:30pm. You can pay by cash, check, credit/debit card, or money order. Get a handwritten receipt as proof of payment. This is a nice option if you prefer to pay bills in person.

Setting Up Auto Pay

For maximum convenience, consider enrolling in auto pay through the online payment portal. This automatically pays your utility bill from your bank account each month.

To start, you’ll need to:

• Create an online payment account
• Enter your bank account info
• Select a payment date

Your bill amount will then be automatically deducted monthly. You’ll get an email notice before each payment. Auto pay prevents late payments and frees you from manually paying each month.

Budget Billing to Level Payments

If you want to avoid seasonal spikes in your utility bills, look into the budget billing plan. This allows you to pay a fixed amount each month based on your average usage.

To start budget billing:

• Contact the utility department to enroll
• Provide 12 months of billing history
• Your account will be analyzed

A fixed monthly payment amount will be set based on your average usage. This levels out high and low months for more predictable payments. Your account will be reviewed and adjusted quarterly as needed.

Budget billing prevents shocking seasonal utility bills. Just make sure to pay the fixed monthly amount by your due date.

Due Dates, Late Fees, and Disconnection

To avoid penalties, it’s crucial to pay your utility bill by the due date printed on your statement. If payment is late, here’s what to expect:

• A 10% late fee will be charged after the due date.

• A final disconnection notice will be sent if a bill is 30 days past due.

• Services are subject to disconnection around 40 days past the original due date.

• A $50 disconnection fee and a security deposit may be charged for reconnection.

Avoid these fees and potential service disruptions by paying on time! Set payment reminders and use auto pay or budget billing if you often pay late.

Partnering With the City For Smooth Utility Service

Part of being a Springfield resident includes paying your fair share for city-provided utilities. By partnering with the City of Springfield utility department and paying your bills promptly and in full each month, you can avoid penalties and keep your services running smoothly.

Use this overview as your guide for setting up an account, exploring payment options, and paying on time. Reach out to the utility department with any other questions! They are available at 615-382-2200 or in person at City Hall.