Paying your utilities bill is an essential part of being a responsible homeowner or renter in Spokane. With the city’s online bill pay system, you can easily pay your Spokane utilities bill from the comfort of your home. In this comprehensive guide, we’ll walk through everything you need to know about paying your Spokane City utilities bill online.
Overview of Spokane City Utilities
The City of Spokane provides essential utility services to residents and businesses, including:
- Water
- Sewer
- Stormwater
- Solid Waste (garbage, recycling, yard waste)
Spokane City Utilities sends out monthly bills for these services As a customer, you are responsible for paying your bill by the due date to avoid late fees or service interruptions The utility billing cycle runs from the 21st to the 20th of each month.
Bills can be paid online, by phone, by mail, or in person. The city offers several payment options to make it quick and convenient to pay your utilities on time every month.
Benefits of Paying Your Bill Online
Paying your Spokane utilities bill online with the city’s self-service portal has many advantages
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Convenience – Pay anytime, anywhere with an internet connection. Avoid making a trip downtown or waiting on hold over the phone.
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Payment Tracking – Your payment is recorded instantly in the online system, so you have peace of mind knowing your bill is paid.
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Paperless Billing – Reduce clutter and waste by going paperless. View and pay bills online without receiving mailed paper statements.
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Automatic Payments – Set up recurring payments to have your bill paid automatically each month. One less thing to remember!
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Account Management – Update account information, view billing history, monitor water usage, and more. The online portal puts account management at your fingertips.
How to Pay Your Spokane Utilities Bill Online
Ready to start paying your Spokane utilities bill digitally? Follow these simple steps:
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Go to the Payments website – Open your internet browser and go to https://my.spokanecity.org/payments/. This is the City of Spokane’s online payment portal.
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Log in or sign up – If it’s your first time, click “Sign Up” and provide your utility account number, address, and email to create an online profile. Otherwise, enter your email and password if you already have an account.
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Select a payment method – Choose whether to pay by credit/debit card, electronic check from your bank account, or automated recurring payment. Enter your payment details.
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Specify payment amount – Enter the total payment amount due, which you can find on your latest utility bill. Make sure to pay by the due date listed.
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Submit payment – Verify all details are correct and click “Submit Payment” to complete the transaction. You’ll receive an email confirmation with a payment reference number.
And that’s it! By setting up an online account, you can now view your balance and pay your Spokane utility bill completely online anytime.
Setting Up Automatic Payments
For maximum convenience, you can enroll in paperless billing and set up automatic monthly payments. This way, your utility bill is paid on time without you having to do anything.
To set up auto-pay when logged into your account:
- Click on “My Profile”
- Check the box for “AutoPay”
- Verify your payment method information
- Check “I agree” to the terms and conditions
- Save your profile settings
Your bill will now be paid automatically on the due date each month using your default payment method. It doesn’t get easier than that!
Checking Your Balance and Usage
When logged into your online account, you have instant access to your account balance and usage details:
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Click “My Usage” to see graphs of your daily and monthly water consumption. This helps identify spikes and trends in usage.
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Under “My Billing,” you can view your current account balance and a breakdown of charges for each utility service.
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View payment history and download past bills going back 24 months.
Monitoring this information enables you to understand your usage patterns and make changes to reduce your utility costs if needed.
Notifying the City of Changes
Be sure to update your contact information or service address if you move. You can manage account details through your online profile under “My Profile.”
Other changes to report to the city utilities department:
- Moving out of a rental unit or home you own
- Moving your business to a new location
- Adding or removing roommates from a shared account
- Major changes in water usage (like filling a pool)
Keeping your account details current avoids issues with billing, shut-offs, or delivery of important notifications.
Options for Customers Without Internet Access
If you can’t pay your bill online, Spokane offers other payment methods:
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By phone – Call 1-844-467-4390 to pay by credit/debit card over the phone.
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By mail – Detach and mail the payment stub from your bill with a check or money order. Allow 7-10 days for mail delivery.
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In person – Bring your bill and payment to City Hall at 808 W Spokane Falls Blvd.
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Drop box – Place your payment (check or money order only) in the drop box in the City Hall parking lot. Include your payment stub.
Whichever method you choose, be sure to pay the total due by the payment deadline to avoid penalties. Online bill pay makes it easy, but the city provides alternatives if needed.
Getting Help with Your Spokane Utilities Account
Don’t hesitate to reach out if you need assistance with your Spokane utility services or online account:
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24/7 Online Support – Use the chat widget on the payments website or click “Help” to email support.
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By Phone – Call Utility Billing at 509-625-7800 Monday-Friday 8am-5pm. For after hours emergencies call 509-456-3186.
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In-Person – Visit the Utility Billing Counter at City Hall.
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Account Resources – Consult the FAQ and informational videos in the online account portal.
The city aims to provide excellent customer service. Contact them to report issues, ask questions, set up payment plans, notify of moves, and more.
Avoid Late Fees and Disconnection
To avoid extra fees and potential utility shut-off, be sure to pay your Spokane bill in full by the due date printed on your monthly statement. Log in online regularly to check your balance.
If you anticipate having trouble making a payment, immediately contact the city at 509-625-7800 to set up a payment plan. As long as you pay the agreed amount each month, your utilities will remain connected.
Responsible bill payment keeps your household running smoothly while ensuring Spokane can continue providing reliable and affordable utilities throughout the community. Pay online, on time, every time.
Paying your utilities on the City of Spokane website is fast, secure, and easy – no checks, stamps, phone calls, or long lines required. Just log in anytime to review your bill details and make an online payment by the due date. Sign up for paperless billing and automatic payments to simplify the process even further. With a few clicks, you can take care of your utility bill payment and avoid late fees. Pay online and get back to more important things in your busy life!
Spokane city council to make decision on late utility bills
FAQ
What is the phone number for Spokane utilities bill pay?
What represents Spokane?
How much is the average utility bill in Spokane WA?
What is the phone number for the city of Spokane?
How do I pay my utility bill in Spokane?
City Utility Accounts with past due balances should be paid at the My Spokane counter on the first floor of City Hall, 808 W Spokane Falls Blvd. To pay your bill online through the City’s eBill service, you will need to create an account with the City of Spokane. Go to eBill to create an account.
Does Spokane have a utility billing system?
City of Spokane Utility Billing is Getting an Upgrade! In the nearly 25 years since the City of Spokane last replaced its utility billing system, much has changed with technology, online capabilities, access to data, customer invoice receipt and payment tools, etc.
What is included in a Spokane utility bill?
City of Spokane utility bills include charges for water, wastewater, stormwater, and solid waste collection. Bills are sent monthly to more than 86,000 residential and business customers within the City and adjacent areas with City utility services.
How do I get help with a billing question in Spokane?
I have a billing question; how can I get help? • Utility bill questions can be directed to City staff by dialing My Spokane 311 inside City boundaries or (509) 755-2489. Phone calls are answered Monday-Friday between 7 a.m. and 6 p.m. (excluding some holidays) or customers can email staff 24 hours a day at [email protected].
How can I lower my utility bills in Spokane?
Customers can lower their utility bills by taking steps to reduce their use of water (Water Wise Spokane) or by recycling more so they can use a smaller garbage cart. Utility rates are reviewed annually by the City’s elected leaders, who are committed to providing customers with predictable and affordable rates.
How do I make a payment in Spokane County?
Payments can be made by cash, check or money order in the Treasurer’s office located in the Spokane County Courthouse. Make a one-time payment using a credit card, enroll in recurring payments using your bank account and for paperless statement options.