What to Know From Southern Trust Insurance Reviews

Choosing the right insurance provider is an important decision. You want a financially stable company that offers good rates and quality customer service. Southern Trust insurance aims to check these boxes for policyholders but how do they really stack up?

Looking at independent Southern Trust reviews helps provide an unbiased view of the pros and cons of their services. Here’s what to know from customer feedback to determine if Southern Trust is the right insurer for you.

Overview of Southern Trust Insurance

Southern Trust Insurance Company is a regional insurer based in Macon, Georgia. They provide a range of insurance products including:

• Auto insurance
• Home insurance
• Renters insurance
• Commercial policies
• Umbrella insurance
• Professional liability
• Cyber liability

Founded in 1966, Southern Trust sells policies through a network of independent agents in five southeastern states. The company holds an A- (Excellent) rating from A.M. Best and provides policies for over 50000 customers.

Southern Trust Customer Service Reputation

Many customer reviews highlight the quality service they receive from Southern Trust and their local agents. Reviewers mention:

• Helpful and knowledgeable agents
• Quick response times
• Effective support handling claims
• Good communication throughout the claims process
• Friendly staff that take time to explain policies

Positive reviews indicate that Southern Trust lives up to their reputation for quality service in the region they operate. Many customers choose to stick with them long-term due to the experience.

Southern Trust Insurance Reviews on Costs

Opinions on Southern Trust’s pricing are more mixed amongst reviews. Some customers report competitive rates and good value:

• Quotes were lower than other major insurers
• Bundling policies provided multi-line discounts
• Rates stayed fairly steady at renewal time

However, other reviews cite high policy costs as a drawback:

• Premiums increased a lot at renewal period
• Rates were higher than quotes from competitors
• Did not find their bundled pricing that competitive

Overall costs will depend heavily on your unique risk profile. It’s always smart to compare quotes across insurers.

Claims Process Feedback

The claims process is a true test of an insurer. Many Southern Trust customers say their claims experiences went smoothly:

• Claims reps were responsive and stayed in contact
• Claims were paid out quickly after submitting documentation
• Rating did not go up after making a claim

But some reviews report frustration with delays in claims processing and poor communication. Issues seem more common with major claims like home damage.

Pros of Southern Trust Highlighted in Reviews

Based on customer feedback, here are some of the biggest benefits of choosing Southern Trust for insurance:

• Strong regional presence – Well-known in the Southeast states where they operate

• Good customer service – Agents provide personalized attention

• Quick claim payments – For simpler claims like auto glass repair

• Policy bundling – Discount for combining multiple policies

• No pressure sales – Agents take time to assess needs

Cons of Southern Trust in Reviews

No insurer is perfect. Here are some of the most common downsides mentioned:

• Rate increases – Some reviewers faced large premium hikes at renewal

• Claims delays – Slow response and payouts for major claims

• Limited coverage – Policy options not as robust as national brands

• Website functionality – Online portal and apps need improvement

• Billing errors – Some mentions of incorrect auto-pay amounts

What Drivers Say About Southern Trust Auto Insurance

Many customer reviews focus on experiences with Southern Trust auto insurance specifically. Feedback is generally positive:

• Quick and easy quotes process
• Competitive rates for most, especially bundled
• Good option for high-risk drivers
• Claims for minor repairs handled efficiently
• Lots of discounts available like safe driver and good student

Top complaints involve premium increases for safe drivers at renewal time. But most are pleased with the auto insurance value received.

Home Insurance Feedback From Policyholders

Southern Trust homeowners insurance reviews are more of a mixed bag. Positive feedback cites:

• Smooth process working with agents
• Competitive rates for older homes
• Fast response for small claims like appliance repairs

However, some had issues like:

• Poor communication and delays resolving major home damage claims

• Struggled getting claims approved without a lengthy back and forth

• Policy lacked coverage seen from national insurers

What Commercial Clients Say About Southern Trust

Many reviews from small business owners covered by Southern Trust commercial policies report positive experiences:

• Agents took time to understand unique risks and needs

• Provided package policies to simplify insurance

• Claims experiences were hassle-free

• Rates remained stable without big jumps

Negative feedback focused on limited coverage options compared to nationwide insurers. But most business owners were pleased with the tailored service.

Key Tips From Southern Trust Insurance Reviews

Looking across customer feedback provides helpful guidance for getting the most from Southern Trust insurance:

• Bundle policies for the multi-line discount if possible

• Compare quotes to other insurers as well

• Discuss any coverage gaps with your agent

• Document damage claims thoroughly and be persistent

• Ask agents to explain any rate hikes at renewal

Weighing Independent Southern Trust Reviews

No insurer is perfect across the board. Southern Trust earns positive marks for customer service and local reputation. But policy costs, options and claims handling get more mixed reviews.

Feedback is also limited since they operate regionally vs. nationwide. ultimately the best way to judge is getting your own custom quote. An independent agent can provide pricing from Southern Trust and other insurers to find your best fit.

How to Get a Quote From Southern Trust

If you live in their coverage states, it’s easy to get a quote from Southern Trust:

• Visit their website and enter your zip code to find local agents

• Call 855-305-9199 for help locating an agent

• Reach out to an agent directly to begin the quoting process

• Provide details about your risk profile and coverage needs

• Ask questions and compare quotes to make an informed decision

Independent Southern Trust insurance reviews highlight the good regional reputation they’ve built. Customers praise the quality service but are more split on costs. Comparing your own quotes is the best way to make the right choice.