Paying your monthly utility bill is a regular chore for households and businesses in Sioux Falls. The city offers a variety of options to pay your electric, water, sewer and garbage collection bills conveniently and securely.
In this comprehensive guide, we’ll walk through everything you need to know about receiving, understanding, and paying City of Sioux Falls utility bills online, by phone, in person, or by mail.
Receiving Your Sioux Falls Utility Bill
Sioux Falls utility bills are issued monthly and include charges for
- Electric service
- Water usage
- Sewer service
- Garbage collection
Usage for water, electric, and sewer is metered, while garbage fees are flat monthly rates depending on your pickup schedule.
Bills are generated around the 25th of each month and are due 21 days later. You should receive your utility bill by mail before the due date.
If you don’t receive a bill, it’s your responsibility to contact the City to get a copy of your statement and avoid late fees. Utility bills can also be accessed online through the OneMeter customer portal.
Understanding Your Sioux Falls Utility Bill
When you receive your utility bill, here are key elements to review:
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Account number – This unique number identifies your household or business. Have this handy when paying or inquiring about your account.
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Service address – The address where city utility services are being provided. Verify this matches your residence or business location.
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Meter numbers – Identifying numbers for your electric, water, and sewer meters.
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Billing period – The date range over which usage is being billed, such as “11/16/22 to 12/15/22”.
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Usage – Your metered usage for electric, water, and sewer measured in kWh, CCF, etc. Garbage is a flat rate.
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Charges – The dollar amounts billed for each utility service based on rates and usage.
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Taxes – Utility taxes will be itemized here, including sales tax.
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Account balance – The total amount due for the current billing period. Any past due balance will also be indicated.
Reviewing these key bill sections will help you understand the services and amounts you’re being billed for.
Ways to Pay Your Sioux Falls Utility Bill
The City of Sioux Falls offers several options for paying your utility bill conveniently:
Pay Online
The fastest way to pay is through the OneMeter online portal. You can pay by e-check from a bank account or by debit/credit card.
Pay by Phone
Call 605-367-8131 to pay over the phone using automated prompts. Visa, Mastercard, and Discover are accepted.
Pay by Mail
Detach and enclose the payment stub from your bill with a check or money order payable to “City of Sioux Falls”. Use the return envelope provided.
Pay in Person
Bring payment to the Utility Billing office at:
224 W 9th St
Sioux Falls, SD 57104
Cash, check, money order, and credit/debit cards are accepted. A drop box is also available for after-hours payment drop-off.
Pay by Auto Bill Pay
Enroll in automatic monthly payments deducted from your bank account by submitting an ACH authorization form, available online or by contacting Utility Billing.
Tips for Paying Your Sioux Falls Utility Bill
Follow these tips for an easy, stress-free utility payment experience:
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Pay early to avoid late fees – Bills are due 21 days after issuance
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Go paperless with e-bills through OneMeter
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Sign up for reminders to be alerted when your bill is ready
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Keep your account info handy to access your account quickly
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Save payment receipts for your records
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If moving, notify Utility Billing right away to settle your final bill
Staying organized and on top of your utility payments makes paying bills less of a chore each month.
Understanding Sioux Falls Utility Rates
Utility rates in Sioux Falls are set by the City Council and reviewed annually. They are based on the costs of providing each service. Current rates are:
Electric
- Service Charge: $14.00
- Energy Charge: $0.0874 per kWh
Water
- Service Charge: $7.35
- Volume Charge: $2.73 per CCF (748 gallons)
Sewer
- Service Charge: $7.10
- Volume Charge: $3.09 per CCF
Landfill
- 96 gallon cart: $15.05
- 64 gallon cart: $14.25
Rates apply uniformly across residential and commercial customers based on usage. View all current City of Sioux Falls utility rates on the OneMeter portal.
Billing Assistance Programs
Sioux Falls offers programs to help qualified low-income households pay utility bills, including:
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Low Income Energy Assistance Program (LIHEAP) – Helps pay a portion of winter heating bills
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Dollar Help Program – Customers can donate $1 or more on their bill to assist others
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Payment arrangements – Payment plans available for those struggling to pay
Contact Utility Billing to learn more about bill assistance programs in Sioux Falls.
Answering Common Billing Questions
Below we’ve answered some frequently asked questions about Sioux Falls utility billing and online payment:
What if I’m moving?
Contact Utility Billing right away to arrange a final meter read and bill. Provide a forwarding address for the final bill and deposit refund.
What if I’m opening a new account?
To start new service in your name, contact Utility Billing 1-2 weeks before your move-in date to schedule account activation.
When are bills due?
Payment is due 21 days after the billing date printed on your statement.
What are the late fees?
Bills not paid by the due date incur a 3% late penalty on the balance owed.
What if I’m going on vacation?
Pay ahead or enroll in auto bill pay to ensure bills are paid on time while you’re away.
Where can I find my account number?
Your account number is printed on your utility bill and available on OneMeter when logged in.
How do I dispute a bill?
Contact Utility Billing regarding any billing disputes. Meter re-reads or service investigations can be requested.
Having questions about your utility bill payment? Contact Sioux Falls Utility Billing for personalized assistance.
Enrolling in Paperless Billing
You can receive and pay your Sioux Falls utility bill electronically through the OneMeter online portal.
How to Go Paperless with OneMeter
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Login to your OneMeter account
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Click “My Profile”
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Select “Paperless Billing”
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Click “Go Paperless” and confirm
Once enrolled, you’ll receive email and/or text notifications when new bills are ready to view and pay online through OneMeter! Opting out of paper bills saves time and paper.
Avoiding Service Disconnection
To avoid having your utilities disconnected for non-payment, be sure to:
- Pay your bill in full by the due date
- Contact Utility Billing before the due date if you’ll have difficulty paying on time
- Set up payment arrangements or apply for billing assistance if eligible
If your service is disconnected, you must pay the past due amount in full along with a $25 reconnection fee before service is restored. Avoid service interruptions by keeping your account current.
Moving Your Utility Service
When moving to a new home or apartment in Sioux Falls, you must transfer or close your utility accounts.
To continue service at your new address, contact Utility Billing right away to arrange transfer of service. Make a note of your final meter readings when vacating your old residence.
To close service, similarly notify Utility Billing of your move date so a final bill can be prepared. Provide a forwarding address to receive your security deposit refund after your final bill is paid.
Keeping Utility Billing informed ensures a smooth transition of your utilities during moves.
The Bottom Line
Hopefully this guide provided you with the key details on how utility billing and online payment works in Sioux Falls. Paying your electric, water, sewer, and garbage bills on time doesn’t have to be a chore if you understand your statement and payment options. Leverage the convenience of paying online or via the OneMeter mobile app for the fastest way to take care of your utility bill each month.
Sioux Falls Utility Costs!
FAQ
How to set up utilities in Sioux Falls, SD?
How to pay for water in SF?
How do I pay my Pinellas County utility bill?
How do I Pay my Sioux Falls utility bill?
Sioux Falls Utilities offers a variety of payment options: In Person: Customers may pay bills at the Sioux Falls Utilities Billing Office, 224 West 9th Street, ground floor, during regular business hours. There is a drop box located in the alley of the entry way to ground floor for after business hours. Please do not put cash in the drop box.
What payment options does Sioux Falls Utilities offer?
Payment Options Sioux Falls Utilities offers a variety of payment options: In Person: Customers may pay bills at the Sioux Falls Utilities Billing Office, 224 West 9th Street, ground floor, during regular business hours. There is a drop box located in the alley of the entry way to ground floor for after business hours.
Where can I pay my water bill in Sioux Falls?
Pay at a Drop Box: Located in the alley outside of City Hall, 224 W. 9th Street, in downtown Sioux Falls. Please do not place cash in the drop box. Contact the City of Sioux Falls Utility Billing Office at (605) 367-8131 for more information. The City will shut off water due to non-payment Monday – Thursday before 12:00noon.
How do I contact Sioux Falls Utilities?
For utility billing assistance, contact the Sioux Falls Utilities office at 605-367-8131 or visit www.siouxfalls.org/utilities. Office hours are 8 a.m. to 5 p.m. Monday through Friday. The new system allows residents to set up auto-pay, monitor seasonal water use and eventually provide alerts on possible leaks.
Can I pay my city of Sioux Falls Utilities bill through doxo?
Yes, you are able to pay your City of Sioux Falls Utilities bill through doxo.com. Simply add the City of Sioux Falls Utilities to your list of billers on the doxo.com platform. Can I track my City of Sioux Falls Utilities payment status through doxo.com? Yes.
How do I get a billing statement from Sioux Falls Utilities?
Bill Delivery – Select Paper (monthly statement mailed to you) or Paperless (monthly statement e-mailed to you) If you had this preference set previously, please select the same delivery method during this registration. please contact the Sioux Falls Utilities billing office at 605-367-8131.