If you’re a resident or business in parts of Shelby County, Alabama, chances are you receive your water services from Shelby County Water Services Paying your water bill on time each month is important to avoid any service disruptions In this guide, we’ll walk through how Shelby County Water customers can easily pay water bills online through the customer portal.
Overview of Shelby County Water Services
Shelby County Water Services provides water to retail and wholesale customers in parts of Shelby County, including Westover Chelsea Eagle Point, Greystone, Forrest Park, and more. The utility services over 13,000 retail accounts across the county.
Water is sourced from the Coosa River and treated at one of two local water treatment plants before being distributed to customers Shelby County Water Services maintains the water distribution system, meters, billing, and customer service for accounts under its purview
Benefits of Paying Your Water Bill Online
Shelby County Water Services offers an online customer portal where users can:
- View real-time account balance
- Access billing statements
- Make one-time payments
- Set up recurring auto-pay
- Go paperless
Paying online provides a faster, more convenient way to pay your water bill versus mailing in checks or paying in person. You can take care of it in just minutes anytime night or day.
How to Pay Your Water Bill Through the Online Portal
Follow these steps to pay your Shelby County Water Services bill online:
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Go to ShelbyAL.PayUB.com
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Click on “Pay Bill”
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Choose whether to pay as a registered user or without an account
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Registered users can enter their email and password to login
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Quick pay allows bill payment without an account using your customer and PIN numbers
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Enter your 12-digit customer number and 4-digit PIN
- Find these printed on the top of your paper bill
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Select whether you want to pay the full balance or a partial payment amount
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Enter your payment method and details (credit/debit card or bank account)
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Review payment details and click “Continue” to confirm
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The payment will process immediately and you’ll receive a confirmation number
The payment will post to your water account typically within 1 business day.
Setting Up an Online Account for Added Features
Creating a customer login account unlocks additional features for managing your Shelby County Water Services account:
- View billing history and usage graphs
- Manage paperless e-bills
- Store payment methods for faster checkout
- Set up autopay for recurring payments
Follow these steps to create an online account:
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Go to ShelbyAL.PayUB.com and click on “Register”
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Enter your customer number, account PIN, email, and password
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Agree to the terms of use and click “Register”
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Check your email for a verification link to activate your account
Once your account is activated, you’ll be able to login and access the “My Account” section to manage preferences, view your water usage, and more!
Enrolling in Automatic Payments
For maximum convenience, register online to have your water bill paid automatically each month.
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Login to your account and click on “My Profile”
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Under AutoPay Program, click “Add New Automatic Payment”
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Select payment method
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Choose whether to pay full balance or minimum due
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Pick your process date and frequency
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Agree to terms and click “Submit”
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Verify auto-pay details under “My Profile”
Now your water bills will be paid on time without any work on your part. You’ll still receive email notifications prior to each auto-payment for your records.
Going Paperless with E-Bills
If you’re ready to go green, Shelby County lets you opt into paperless billing:
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In your account, click on “My Profile”
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Check the box next to “E-Bill”
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Enter your email address to receive e-bills
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Click “Submit Updates”
Your next statement will arrive via email rather than postal mail. Make sure to add the Shelby County Water Services email address to your contacts.
You can view and download current and past e-bills anytime by logging into your online account.
Getting Help from Customer Support
If you have any issues with the online payment portal or your water account, contact Shelby County Water Services for assistance:
- By phone: (205) 678-2818
- In person at: 19220 Highway 280 Ste 101, Birmingham, AL 35242
- Email: [email protected]
Customer service hours are Monday to Friday 8am to 4:30pm, excluding county holidays.
The online bill pay system makes it quick and easy for Shelby County Water Services customers to take care of their bills on their own time. Register for an account to unlock convenient features like automatic payments, paperless billing, account management, and more. Managing your water account online saves time and gives you more control over your utility billing and payments.
Pay With Automatic Bank Draft (ACH)
Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers
Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time and, because it’s made electronically, it’s fast and secure!
You can get started today by accessing your account through our customer portal.
Riverview Utility Customers
Riverview Utility Customers: Please visit the Birmingham Water Works Board’s website for available payment options.
Pay My Bill Online
Online Bill Payment is available for residents of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, and Weatherly Utility Systems.
Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.
Customers of Brookwood Utility, Morris Utility, North Sheby Utility, Weatherly Utility
Please make your check payable to Alabama Water Utilities, and mail your check with payment stub to:
Alabama Water Utilities 2086 A Valleydale Terrace Birmingham, AL 35244
Customers of Riverview Utility
Please mail your check with payment stub to:
Birmingham Water Works PO Box 830269 Birmingham, AL 35283-0269
Customers of Shelby Ridge Utility Systems
Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to:
Shelby Ridge Utility Systems, LLC 2086 A Valleydale Terrace Birmingham, AL 35244
Toll-free 866-654-SWWC (866-654-7992)Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR).
- Check your account balance
- Get last payment information
- Pay using credit or debit cards with a Visa or MasterCard logo
- Set up recurring payments on your credit/debit card
Payments will be posted to your account within one hour.
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems
Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Customers of Riverview Utility
You can pay your bill at at the Birmingham Water Works Board office at 3600 1st Avenue N, Birmingham, AL 35222 (see a map). Business hours for this location are Monday to Friday from 8 a.m. to 5 p.m. (CST). Please note the office is closed on most nationally recognized holidays.
Water rates set to increase in Shelby County starting in October
FAQ
Where to pay Shelby County property taxes?
How do I pay my water bill in Alabama?
How do I pay my water bill in Texas?
Is Shelby County Water Services Department a scam?
SCAM ALERT: The Shelby County Sheriff’s Office has been made aware of scammers in our area. Scammers may impersonate the Shelby County Water Services Department, demanding credit card payment for overdue water bills. Verify any account status with a local office or by calling a known number before releasing any info by phone.
What is Shelby County water?
This page provides information about Shelby County Water. The Shelby County Water Services provides water for about 35,892 residents living in the area of Columbiana, Alabama. Established in 1818, the Shelby County Water System currently obtains its supply from a surface water source, Coosa River.
How do I register for Shelby County water?
SHELBY COUNTY WATER $ Pay Bill O Register Contact Us O Enter your email address and choose a strong password. Your email address will be your login. Email Address Password Show Passwords Repeat Password Enter your account number and PIN. (If you have more than one account, you can add more accounts after registering.)
Who are Shelby County water services wholesale customers?
The active wholesale customers are Alabaster, Pelham, and Sterrett-Vandiver. These water systems utilize significant amounts of water from Shelby County Water Services and sell the water to their customers. Shelby County Water Services gets water from the Coosa River, and treats the water in two water treatment plants.
Can a scammer impersonate the Shelby County Water Services Department?
Scammers may impersonate the Shelby County Water Services Department, demanding credit card payment for overdue water bills. Verify any account status with a local office or by calling a known number before releasing any info by phone. Shelby County Water Services serves both retail and wholesale customers.
Does Shelby County have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Shelby County Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.