Living in Sheboygan Falls? You likely receive monthly bills for water, sewer, garbage collection and other city utilities. Paying these bills on time can be a chore, but the City of Sheboygan Falls offers a convenient online payment system to simplify the process This guide provides everything you need to know to pay your Sheboygan Falls utilities bill online
Overview of Sheboygan Falls Online Bill Pay
The City of Sheboygan Falls contracts with Payment Service Network (PSN) to offer online bill payment for utilities and other city fees. With PSN you can pay by e-check, credit card or debit card. New users must register an account first.
Registered users can log in to view their account, see payment history, set up auto-pay and more The online payment system is secure, convenient and available anytime.
Getting Started with Online Bill Pay
To start using the Sheboygan Falls online bill pay system, go to www.cityofsheboyganfalls.com/online-payment. First-time users should click “Register” and provide some basic contact information.
After registering, you’ll receive a confirmation email with your new login credentials. Use these to log in and access your account.
If you already registered previously, just click “Login” and enter your username and password.
Making a One-Time Payment
Once logged into your account, you can make a one-time payment on your utilities or other city fees. Click “Make Payment” and select the type of bill to pay:
- Utility Bill
- Building Permit
- Property Tax
Follow the prompts to enter your account number and payment amount. You can pay by e-check from your bank account or by credit/debit card.
Payment Methods and Fees
Sheboygan Falls offers multiple payment methods through PSN:
- E-check: $1.10 convenience fee per transaction
- Credit/debit card: 3% of payment amount convenience fee (minimum $1.50 fee)
E-check is the cheapest option, withdrawing directly from your checking or savings account. Cards incur a higher percentage fee but are convenient if you don’t have checks.
Setting Up Auto-Pay
For hands-off bill payment, set up automatic monthly deductions from your bank account. In your PSN account, enable auto-pay for your utility account. Your bill will now be paid automatically each month by e-check.
You can cancel or change auto-pay anytime through your account. Auto-pay prevents late fees and keeps your utilities on without hassle.
Viewing Payment History
Wonder when you paid your last bill or how much it was? Your PSN account stores your full payment history, allowing you to:
- Review past utility bills and payments
- Print past receipts and invoices
- Verify a payment cleared as expected
Changing Your Account Profile
If you move or your account information changes, log in and update your PSN profile. You can change:
- User name
- Password
- Contact information
- Default payment method
Keeping your profile updated ensures you receive email notifications and your payments process smoothly. Contact PSN customer support if you need help updating your account.
Getting Account Support
For questions on your utility account status, balances due or billing errors, contact the Sheboygan Falls City Hall utility department at (920) 467-7900 during business hours.
For online payment system issues like login problems, change your profile or payment errors, call PSN customer support at 1-877-885-7968 for assistance.
Convenience Fees Explained
The City of Sheboygan Falls does not directly profit from the PSN convenience fees on online payments. PSN charges these fees to cover their costs of processing electronic payments and maintaining the payment system.
The fees allow the convenience of online payment without the city absorbing these processing costs directly. Still, paying by mail with a check remains an option if you prefer to avoid fees.
Security of Online Payments
PSN meets the highest security standards to keep your account information safe. They are Level 1 PCI compliant, meaning very strict credit card data security. You can trust PSN to securely process your utility payments and protect your information.
Get Started Today
Paying your Sheboygan Falls utilities bill is quick and easy with PSN online bill pay. Sign up for an account, enroll in auto-pay, view past bills – manage your utility account from your smartphone, tablet or computer 24/7. Avoid late fees, save time and pay bills at your convenience with modern online payment services.
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FAQ
Is Sheboygan Falls a town or city?
Who is the city attorney for Sheboygan Falls?
What should I do if my Sheboygan water utility account is disconnected?
If your account is within 1 day of disconnection, we strongly advise you to contact the Sheboygan Water Utility with the confirmation number you receive after making your payment online or by phone. This will help prevent any further disconnection process.
How do I report a power outage in Sheboygan Falls?
Call 920-467-7906, ext. 4. Email: [email protected] Closed Weekends and Holidays. If you are experiencing a power outage DURING business hours (M-F, 7:30 A.M. to 4:00 P.M.) call 920-467-7900 ext. 4 to report it to a Utility Staff Member.
What makes Sheboygan Falls a good place to live?
Sheboygan Falls strives to be proactive in planning for growth, while preserving its historic heritage for future generations in a friendly, safe, family environment. We offer residential, commercial and industrial growth that maintains a high quality of life for all.
Why is tourism important in Sheboygan County?
A key asset is a bike and pedestrian network connecting neighborhoods, schools, parks and commercial areas. Tourism will play an increasing role in our community’s future, and we will continue to cooperate with neighboring towns, villages and Sheboygan County to achieve these objectives.