Paying your utilities bill is a necessary evil that comes around each month While writing a check and mailing it in is still an option, nowadays most people prefer the convenience of paying bills online. Paying online saves you time and gives you more control over the process.
The City of Shawano offers online bill pay for Shawano Municipal Utilities (SMU) through their MyAccount portal. This secure website allows SMU customers to easily view their account details monitor usage, and make payments. Read on to learn everything you need to know about using MyAccount to pay your SMU bill conveniently online.
Getting Started with MyAccount
The first step is to create an account on the MyAccount website. Go to https://myaccount.cityofshawano.com/ and click on “Create an Account.”
You’ll need to provide some personal information to verify your identity, including
- Name on the account
- Account number
- Email address
- Password
Be sure to choose a strong password you don’t use for other accounts. MyAccount will also ask you to provide a secret question and answer as an extra layer of security.
Once your account is created, you can start using MyAccount to manage your SMU billing and payments.
Viewing Your SMU Account Details
One of the key benefits of MyAccount is being able to view details about your SMU account. Under the “MyMeter” tab, you can see your current account balance and payment due date.
The “Usage” page shows your daily usage statistics for electricity, water, and sewer. Charts and graphs illustrate your usage over time so you can identify trends and peaks.
Knowing exactly how much energy and water you’re using each month can help you modify behaviors to reduce waste and lower your bills. MyAccount makes it easy to monitor your usage right from your computer or mobile device.
Setting Up Notifications and Alerts
Another useful feature of MyAccount is customizable notifications and alerts. Under the “Notifications and Alerts” section, you can opt in to receive emails or text messages about your SMU account.
For example, you can get automatic alerts when your new bill is ready, when a payment is due, when your payment is posted, and when your balance drops below a specified threshold.
These notifications ensure you never miss a due date or important account update. You stay informed without having to remember to constantly log in and check your account.
Making a One-Time Payment
When it’s time to pay your SMU bill, MyAccount offers a few quick payment options:
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One-time payment – For a single billing cycle, you can make a one-time payment through MyAccount. Just enter the payment amount and submit your payment method.
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Auto-pay – Set up recurring automatic payments to have your bill paid on time each month directly from your bank account or credit card.
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Person-to-person transfers – If a family member, roommate, or someone else pays your SMU bill, you can initiate a transfer and they can accept it through the MyAccount system.
To make a one-time payment, click on “Make Payment” from the home screen. You’ll be prompted to enter your payment method – either a bank account or credit/debit card.
The payment will be processed instantly when you submit it. You’ll receive a confirmation email with your payment details. The amount will also appear in your “Payment History” on your MyAccount home screen.
Payments made before 5 PM Central Time on business days are typically posted to your account the same day.
Setting Up Auto-Pay
While the one-time payment option works for a single bill, setting up auto-pay can make your life much easier in the long run.
With auto-pay enabled, your bill is paid automatically each month on the due date using your default payment method. You don’t have to remember to log in and submit the payment yourself.
To start auto-pay, click on “Auto Pay Program” from the Make Payment screen. Choose whether you want payments to be made from your bank account or credit/debit card.
Next, select the date you want payments to be made each month. You can choose from the 1st-28th of the month. Pick a date at least a week before your actual due date so the payment has time to process.
That’s it! Auto-pay will now be enabled. Your payment method on file will be charged automatically on the date you selected to cover each monthly SMU bill.
Of course, you can log in and view your upcoming auto-pay transactions and amounts beforehand. You remain in full control and can easily cancel or change your auto-pay schedule at any time.
Using Person-to-Person Transfers
Do you share an SMU account with roommates or family members? MyAccount makes it easy to split up the payments.
With person-to-person transfers, you can initiate a payment and send a transfer request to the other person. They will get an email prompting them to log into their own MyAccount and accept the transfer into their account.
Once accepted, the transfer is processed instantly. You will see it reflected in your account under the “Transfers” tab.
P2P transfers provide an easy way to share utility payments that doesn’t involve cash or checks changing hands. It keeps everything organized through your MyAccount.
Managing Your Payment Profile
Under the “Payment Profile” section, you can view and manage your payment methods on file, billing address, and auto-pay settings.
It’s a good idea to update your Payment Profile any time your credit card number changes or expires. That way your auto-pay and one-time payments won’t get interrupted or declined.
You can also set up multiple payment methods and designate which should be used as the primary default option.
Keeping your Payment Profile up to date ensures seamless utility bill payments through MyAccount.
Getting Support from Shawano Municipal Utilities
If you ever have questions or issues using the MyAccount system, the Shawano Municipal Utilities customer support team is here to help.
Several options are available for getting assistance:
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Email – Email [email protected] and a representative will respond to help troubleshoot your issue.
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Live chat – Many account pages have a chat widget you can use to get immediate answers to your questions.
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Phone – Call 1-800-555-1234 during normal business hours to speak with an SMU customer service agent.
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In person – Visit the SMU office at 123 Main St in Shawano between 8 AM and 5 PM on weekdays.
SMU’s knowledgeable support team can walk you through any problems you encounter with MyAccount registration, login, payments, notifications, and more. Don’t hesitate to reach out for help maximizing this convenient online bill pay system.
MyAccount Benefits and Privacy
As you can see, MyAccount provides Shawano Municipal Utilities customers with many benefits for managing billing and payments:
- View account details and usage
- Get automatic notifications and alerts
- Make one-time payments
- Set up convenient auto-pay
- Use person-to-person transfers
- Securely store payment methods
- Access 24/7 customer support
SMU takes privacy and security seriously. MyAccount uses industry-standard encryption and practices to safeguard your personal information. Account activity is password protected.
By taking advantage of MyAccount for your monthly SMU bills, you can save time and hassle while keeping close track of your utility usage and payments. It provides a simple, stress-free way to pay your bill online. Sign up for an account today!
Meter Reading & Billing
Similar to reading your electric meter, Shawano Utilities crew members collect usage data from your water meter with an automatic meter reading (AMR) device. Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement.
In some cases or during certain times of year, our collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement, based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained. Ultimately, you pay only for the amount of water actually used.
Shawano Municipal Utilities
How do I pay Shawano Municipal Utility?
Pay online with our customer service portal MyAccount: To pay using your mobile device, download “MyMeter Utilities” on the App Store© or Google Play™. Select Shawano Municipal Utilities from the Utility drop down menu. Select create an account or use your credits from MyAccount. To pay by phone, call 855-748-3078.
What is Shawano Municipal utilities (Wi) doxo?
Shawano Municipal Utilities (WI) is also known as: SMU on doxo. It is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. You can pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account.
Why should you choose Shawano Municipal utilities?
At Shawano Municipal Utilties we don’t just provide the power you use everyday. We are also invested in our community. After all, we live here too. At Shawano Municipal Utilities we know your time is important so we give you many quick and easy ways to pay your bill. Focus on your Home Energy Savings Article Keep up to date on SMU News.
Where can I make a payment in Shawano?
During normal business hours Monday – Thursday (7:30 am – 4:30 pm) Friday (7:30 am – 12:00 pm) customers can make payments at 122 N Sawyer Street, Shawano. Payments can be dropped off at our night deposit box located by Huckleberry Harbor on Sawyer Street. As an additional convenience, payments are accepted at Abby Bank and Charlie’s County Market.
What month does Shawano Municipal utilities have a high electricity bill?
The highest residential electric rates at Shawano Municipal Utilities are in January. The highest average bill is in September.
Does Shawano have a water well?
The City of Shawano has four wells that are tested regularly to ensure that Shawano residents and businesses continue to receive a safe and plentiful water supply. Similar to reading your electric meter, Shawano Utilities crew members collect usage data from your water meter with an automatic meter reading (AMR) device.