Paying your utility bill doesn’t have to be a chore with Shakopee Public Utilities’ convenient payment options. As a SPU customer, understanding your bill details, when payment is due, and the various ways to pay can streamline the process. This comprehensive guide outlines everything you need to know about paying your Shakopee Public Utilities bill.
Getting Started: Understanding Your SPU Bill
Your Shakopee Public Utilities bill provides key details to help you track your utility usage and charges each month. Here’s what to look for:
Account Information – Lists your SPU account number, billing date, due date, total amount due and any unpaid balance.
Service Address – Shows the service address where usage occurred. Check for accuracy.
Meter Readings – Electric, water and gas meter readings over the billing period. Compare to previous stats.
Usage Summary – Electric kWh, water gallons/CCF and gas therms used monthly and annually. Monitor for irregularities.
Charges – Breakdown of rates, fees and taxes for each utility service. Compare month-to-month.
Billing History – Payment and adjustment details for the past 12 months. Useful for reference.
Review these sections to understand your utility usage trends and what you owe each billing cycle. Contact SPU with any bill-related questions.
When is My SPU Bill Due?
Shakopee Public Utilities bills are issued at the beginning of each month and the due date is the 25th of the month.
If the 25th falls on a weekend or holiday, payment is due the following business day Payments received after the due date incur a late fee.
The exact due date is printed on each bill Setting a monthly reminder can help you avoid missed payments and fees
Ways to Pay Your SPU Bill
SPU offers flexible options to pay your utility bill on time every month:
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Online – Pay via SmartHub 24/7 using e-check or debit/credit card. Enroll in autopay.
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Phone – Call 833-498-1072 to pay with e-check or card through the automated system.
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Mail – Send a check or money order to Shakopee Public Utilities, PO Box 470, Shakopee, MN 55379. Allow 5-7 days.
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In Person – Visit the SPU Service Center lobby or drive-thru M-F from 7am-4:30pm. Cash, check or card accepted.
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Drop Box – Place your payment in the 24/7 drop box located at the drive-thru lane.
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Auto-Pay – Setup recurring monthly payments from your bank account through SmartHub.
Choose the most convenient option for you each month. SPU offers payment flexibility for customers.
What to Do if You Cannot Pay on Time
If you’re unable to pay your SPU bill by the due date, please contact us immediately to discuss payment arrangements and avoid disconnection.
We understand financial hardship happens, and our goal is keeping your utilities on during difficulties. Potential options include:
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Payment Plan – Arrange installment payments over several months. May require down payment.
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Payment Extension – Request a due date extension if you need a little extra time.
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Energy Assistance – Qualify for utility bill help through state, federal and local programs.
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Budget Billing – Pay a level monthly amount based on usage history. Helps budgeting.
Let us know as soon as possible if you anticipate a payment issue. If your account becomes delinquent, additional fees are incurred and shutoff may occur. We want to work with you to prevent disruption to your electric, water or gas service.
Lowering Your SPU Utility Costs
If your utility bills seem higher than expected, here are tips to reduce usage and monthly charges:
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Conduct an energy audit to find leaks and efficiency issues. Seal air leaks and add insulation to save up to 30% on utility bills.
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Upgrade to LED lighting and ENERGY STAR appliances. They consume far less electricity than traditional options.
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Adjust thermostat temperatures a few degrees cooler in winter and warmer in summer to cut HVAC costs.
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Install a programmable or smart thermostat to automatically adjust temps when away.
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Wash full loads of laundry in cold water and run dishwasher only when full.
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Change HVAC filters monthly and have system serviced annually to optimize efficiency.
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Caulk and weatherstrip around windows, doors and openings to prevent costly air leaks.
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Take shorter showers and install low-flow faucet aerators and showerheads to conserve hot water usage.
With a few adjustments and upgrades, you can reduce utility consumption and enjoy lower monthly bills. Contact SPU to ask about possible rebates on qualifying energy efficient improvements too.
Resources for Managing Your SPU Account
SPU provides many helpful resources for understanding your utility services and managing your account:
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Online Account Access – Review bills, make payments and monitor usage through SmartHub.
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Billing & Payment FAQs – Answers to common utility billing and payment questions.
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Rates Information – Details on current SPU electricity, water, wastewater and gas rates.
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Energy Savings Tips – Ways to conserve energy and water to reduce your utility bills.
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Outage Center – Check current outages, report an outage, and view outage maps.
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Contact Us – Available by phone M-F 7am-4:30pm at (952) 445-1988 or email us anytime.
SPU is committed to providing exceptional service and resources so customers can easily manage utility accounts. Please reach out with any questions!
Key Takeaways About SPU Bill Payment
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Review bill details monthly to understand your utility usage and fees.
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Payment is due by the 25th of each month to avoid late charges.
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Pay online, by phone, in person, drop box or by mail. Multiple no-cost options.
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Notify SPU immediately if unable to pay on time to set up arrangements.
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Reduce usage with efficiency upgrades and adjustments to lower monthly bills.
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Access account online 24/7 and contact SPU for helpful resources and support.
Paying your Shakopee Public Utilities bill is quick and easy with flexible payment methods and account management tools. As your community utility provider, our top priority is delivering exceptional service to valued customers like you.
Penalties for Failure to Access SPU-Owned Equipment
All meters are owned by SPU. Applying penalties to customer accounts is a last-attempt to gain access to our equipment.
“Bagging” Hydrants for Winter
Its that time of year again when we will be bagging fire hydrants to protect the paint finish. Hydrants in high-traffic areas with a lot of salt spray are the primary ones being bagged.
12/29/22 – Aerial Drone video of Shakopee Public Utilities newest water tower in Shakopee, MN
FAQ
How do I pay Shakopee public utilities by phone?
What do Shakopee public utilities do?
How much does Shakopee water cost?
What services are billed by Shakopee Public Utilities?
Sewer, water, electric and storm drainage services are all billed to city residents by Shakopee Public Utilities on a monthly basis. For questions about utility bills, contact: The city has a franchise agreement with one cable television provider:
Who owns Shakopee water & electric services?
Water and electric services within the city are municipally owned and independently operated by Shakopee Public Utilities. The Shakopee Public Utilities Commission hires its own employees, sets its own budget, adopts rules and regulations and fixes rates for water and electric services. Commercial Rates [external link]
Who determines sanitary sewer rates in Shakopee?
As with the sanitary sewer system, rates are determined by the City Council but billing and collection are handled by Shakopee Public Utilities.
Does Shakopee have electricity?
A portion of industrial land along County Highway 101 in Shakopee receives electric service from Xcel Energy. See the Minnesota Public Utilities Commission’s Electric Utility Services Area map. For more information, contact: The city contracts with Dick’s Sanitation Inc. (DSI) to provide residential garbage, yard waste and recycling services.
How do I pay my SPU utility bill online?
SPU offers a number of no-cost options for payment convenience. SPU has a new online payment tool called SmartHub with multiple options for paying your SPU utility bill: Click Pay Now to make a one-time payment. You will need your account number and name. Click Auto Pay to setup recurring, automatic monthly bill payments.
What does Shakopee Public Works Department do?
The Public Works Department is responsible for the planning, operation and maintenance of the sanitary sewer system and the storm drainage system. Water and electric services within the city are municipally owned and independently operated by Shakopee Public Utilities. Additional utility service providers are listed below.