Paying Your SAWS Bill Quickly by Phone

When you get your monthly water bill from the San Antonio Water System (SAWS) you want an easy and convenient way to pay it. While SAWS offers several payment options, one of the quickest is through their pay-by-phone system. With a few quick steps you can take care of your SAWS bill payment over the phone in minutes.

How to Access the SAWS Pay-By-Phone System

Using the SAWS automated pay-by-phone system is simple. Just follow these steps:

• Call 210-704-SAWS (7297) – This is the dedicated SAWS pay-by-phone number.

• Enter your account number – Have your 12-digit SAWS account number handy to enter when prompted

• Enter your ZIP code – You’ll also need to enter the ZIP code associated with your SAWS account.

• Set a PIN code – Create a PIN code up to 8 digits that will be used instead of a password when paying by phone

Once you have called the pay-by-phone line and set up your PIN code, you’ll be ready to quickly pay your SAWS bill by phone anytime.

Paying Your Monthly Bill

When your SAWS bill arrives each month, just call 210-704-SAWS, enter your account number and ZIP code, then follow the voice prompts to make a payment. Here is an overview of what to expect:

• Enter your PIN code when prompted to access your account.

• Select the option to make a bill payment.

• Choose the account you want to pay if you have multiple accounts.

• Enter the payment amount when prompted.

• Provide your debit or credit card information. Cards accepted include Visa, Mastercard, Discover and American Express.

• Receive payment confirmation.

In most cases, the entire call takes less than 5 minutes. The SAWS pay-by-phone system is available 24/7, so you can call and pay your water bill whenever it’s convenient for you.

Payment Receipt and Processing

After paying your SAWS bill by phone, you will receive both an automated email and text message confirmation that your payment was received. This notification contains details of the payment including:

• Account number paid
• Payment amount
• Date payment was made
• Confirmation number

You can also log into your SAWS online account to view your updated account balance and payment history.

Payments made through the automated phone system are typically processed and posted to your account within 1-2 business days. As long as your call was completed before the due date, your payment will be on time.

Convenience Fees for Phone Payments

It’s important to note that SAWS charges a convenience fee for paying by phone with a debit or credit card. The fee amount depends on the payment amount:

• Payments under $100 have a $1.25 convenience fee.

• Payments from $100 to $200 incur a $1.95 fee.

• Payments over $200 have a $2.50 convenience fee.

These convenience fees are clearly stated before you complete the payment. There are no extra charges for paying by phone with a checking account. To avoid fees altogether, you can pay by mail, in person, or through your SAWS online account for free.

Benefits of Paying Your SAWS Bill by Phone

Paying your SAWS water bill through the automated phone system provides these helpful benefits:

• Fast and easy – Make secure payments in just minutes anytime.

• Payment confirmation – Receive email and text confirmations immediately.

• 24/7 access – Available day or night, every day of the year.

• Avoid late fees – Phone payments post quickly to avoid penalties.

• Card payments – Use your debit or credit card for quick convenience.

For quick, convenient SAWS bill payment, utilize the SAWS pay-by-phone system. In just a few minutes, you can call in your payment and have peace of mind knowing your water bill is taken care of for the month.