A Complete Guide to Paying Your Bill Online at Savannah Valley Utility

Paying utility bills can feel like a hassle but it doesn’t have to be! Savannah Valley Utility District (SVUD) offers a convenient online bill pay system to make paying your water and sewer bill quick and easy. This comprehensive guide will walk you through everything you need to know about setting up an account understanding your bill, and paying online.

About Savannah Valley Utility District

SVUD provides water and sewer services to residents of Hamilton County southwest Meigs County and southwest Bradley County in Tennessee. They are committed to delivering high-quality utility services to enhance the quality of life in the communities they serve.

SVUD offers online account access and bill pay to give customers flexibility in managing their accounts. Paying online with SVUD is fast, simple, and secure.

Benefits of Paying Your Bill Online

Paying your SVUD bill online has many advantages:

• It’s fast – Pay instantly without mailing checks or visiting an office.

• Available 24/7 – Pay at your convenience any time of day or night.

• Saves money – Avoid late fees by paying on time.

• Auto-pay options – Set up recurring payments to avoid missing due dates.

• Payment history – Your online account stores payment records for easy reference.

• Paperless billing – Reduce clutter and waste by going paperless.

• Mobile access – Pay on your smartphone or tablet when on the go.

How to Pay Your Bill Online in 4 Easy Steps

Follow these simple steps to pay your SVUD bill online:

1. Visit www.svud.org – Click on the “Pay My Bill” link at the top of the homepage.

2. Log in – If it’s your first time, click “Pay Now” to register your account. Otherwise, enter your username and password.

3. Select account – Choose the water or sewer account you want to make a payment towards.

4. Enter payment info – Select payment method and enter card or bank account details. Review and submit.

The whole process takes less than 5 minutes!

Understanding Your SVUD Bill

When you receive your monthly statement from SVUD, here are the key sections to review:

• Account summary – Provides your account number, meter number, and billing period.

• Service address – Lists the physical address receiving the services.

• Account history – Shows your previous balance, payments received, adjustments, and new charges for the month.

• Meter readings – Your current meter reading compared to the previous reading to calculate usage.

• Charges – Details the water and/or sewer services billed and any associated fees.

• Messages – Important notices about your account or SVUD services.

• Amount due – Total payment due for the billing period and due date.

Payment Methods and Billing Options

SVUD offers several convenient payment and billing methods:

• Credit/debit card – Visa, Mastercard, American Express, Discover

• Electronic check – Deducted directly from your checking or savings account

• AutoPay – Set up recurring payments from a card or bank account

• Paperless billing – Receive statements electronically

• Mail – Send check or money order to SVUD office

• In person – Pay at SVUD office during business hours

• Phone – Call the office to make a credit card payment

Billing Cycles, Due Dates, and Late Fees

SVUD bills on a monthly cycle and sends statements at the beginning of each month.

Payment for monthly water and sewer services is due by the 20th of every month. Late fees apply to any overdue balances.

If your payment is not received by the due date, there is a 10% penalty fee assessed on accounts with a balance carried over from previous months.

SVUD will issue written notices if an account becomes delinquent, with service disconnection possible after two consecutive months of nonpayment.

Setting Up Automatic Payments

The most convenient way to avoid late fees is to enroll in AutoPay through the SVUD online portal.

With AutoPay, your monthly bill is paid automatically on the due date using your default payment method on file.

To set up recurring payments:

1. Log into your SVUD online account

2. Click on AutoPay under the Payment section

3. Select bank account or credit/debit card

4. Agree to terms and conditions

5. Save your AutoPay settings

Going Paperless with E-Bills

You can reduce paper waste by opting out of mailed paper statements and accessing your bills electronically.

To enroll in paperless billing:

1. Log into your SVUD online account

2. Click on Paperless Option under Settings

3. Choose delivery option – email or text message

4. Click Submit to confirm

You’ll receive monthly email or text alerts when your new e-bill is ready to view and pay online.

Getting Account Assistance

If you need help with your SVUD utility account, customer service options include:

• Call 423-344-8440 during business hours
• Email [email protected]
• Submit an online service request
• Visit the office at 10700 Hwy 58 in Georgetown

So pay your SVUD water and sewer bill online today to enjoy the speed, convenience, and ease of managing your account digitally!