How to Pay Your Satilla Rural Electric Bill Online

Satilla Rural Electric Membership Corporation provides electric service to residents across 9 counties in southeast Georgia. As a not-for-profit electric cooperative Satilla offers online account access and bill payment options to make managing your electric account quick and convenient. This guide will outline the simple steps to pay your Satilla electric bill online through their customer portal.

Overview of Satilla Rural Electric

Founded in 1937, Satilla REMC is an electric cooperative headquartered in Alma GA. They distribute electricity to over 21,000 residential, commercial, and industrial accounts across Appling Bacon, Brantley, Charlton, Clinch, Coffee, Pierce, Ware, and Wayne counties.

As a co-op, Satilla is owned by its consumer-members and overseen by a board of directors elected from the membership. Revenue beyond operating costs is allocated back to members in the form of capital credits each year.

Satilla offers online account access, bill pay, automated payments, paperless billing, usage monitoring, and energy efficiency programs. Their customer service team can be reached 24/7 by phone at 912-524-5151.

Accessing Your Satilla Account Online

Satilla has an online customer portal where members can securely access account details, make payments, view bills, and manage settings.

To log into your account:

1. Go to billing.satillaemc.com/onlineportal

2. Enter your Satilla username and password

3. Click “Log In”

If you’re new to the portal, select “Create New User” to set up your credentials. You’ll need your account number and an email address.

Paying Your Satilla Electric Bill Online

Once logged into your Satilla online account, paying your bill takes just a few quick steps:

1. Click on “Billing & Payments” from the menu

2. Select “Payments”

3. Choose whether to pay the total amount due, enter a custom amount, or select an account

4. Enter your payment details including debit/credit card or bank account

5. Verify payment details and select “Continue”

6. Review the confirmation page and select “Confirm Payment”

Payments made before 3:30 pm ET on business days process the same day. You’ll receive an email confirmation with your payment details. Satilla accepts Visa, MasterCard, Discover, American Express, and electronic checks.

Scheduling Recurring Payments

For hands-free bill payment, you can enroll in auto pay through the Satilla customer portal. This automatically deducts your amount due from your payment method each month.

To set up recurring payments:

1. Go to “Billing & Payments” and select “Auto Payments”

2. Choose your payment method and enter details

3. Pick the payment date you want each month

4. Agree to the terms and conditions

5. Verify your email address to confirm auto pay enrollment

You can cancel or edit auto pay anytime by accessing your online account.

Other Ways to Pay Your Satilla Bill

In addition to the online portal, Satilla offers these other payment options:

• Call 912-524-5151 to pay via phone automatically or with a customer service agent

• Mail a check or money order to Satilla REMC, PO Box 578, Alma, GA 31510

• Visit the Satilla office at 928 GA-32 E in Alma and pay by cash, check, or credit/debit

• Set up bill pay through your own bank to have them send a monthly check to Satilla

• Use the walk-up overnight deposit box at the Satilla office

For fastest processing and convenience, paying online is the preferable method. Mailed payments can take several days to post to your account.

Payment Policies and Late Fees

Satilla electric bills are issued monthly, with a net payment due date around the 10th of each month. It’s important to pay your bill in full and on time every month to avoid late fees or disconnection.

Key payment policies include:

• A 1.5% late fee is applied to past due balances

• Accounts 10+ days past due are eligible for disconnection

• A $30 fee is charged to reconnect disconnected services

• Cash payments require exact change; cash overpayments are refunded by check

Review your monthly electric bills closely and contact Satilla immediately with any account or payment issues. Their customer service team is available to discuss payment plan options if needed.

Managing Your Satilla Account Online

Through the customer portal, Satilla members can do much more than just pay bills including:

• Monitor daily electric use

• Analyze usage trends and patterns

• View and compare bills

• Manage autopay settings

• Update account information and contacts

• Receive billing notifications

• Report outages

• Enroll in paperless billing

• And more!

The online options provide 24/7 account access and self-service convenience. Take advantage of all the features to simplify managing your Satilla REMC electric account.