Santee Cooper provides electricity and water services to homes and businesses across South Carolina. As a customer, you are responsible for paying your Santee Cooper utility bill on time each month. While they offer several payment options, paying by phone is a quick and convenient choice.
In this guide we’ll explain everything you need to know about paying your Santee Cooper bill by phone including
- Overview of Santee Cooper billing
- Santee Cooper bill pay phone number
- What info you’ll need to make a payment
- Pay by phone steps
- Phone payment convenience fees
- Payment assistance options
Read on to learn how to easily pay your Santee Cooper electric or water bill over the phone
About Santee Cooper Billing
Santee Cooper directly bills customers in central and coastal South Carolina for electricity and water services. You’ll receive a monthly utility bill detailing your usage charges.
As a customer, you must pay your Santee Cooper bill by the due date to avoid late fees or service disconnection. Santee Cooper offers multiple payment options for your convenience, including phone, online, mail, auto-pay, and in person.
Santee Cooper Bill Pay Phone Number
To pay your Santee Cooper bill by phone, call:
- 888-798-3785
This automated payment system is available 24/7. Have your account information ready before you call.
What Information You’ll Need
To make a phone payment, you’ll need:
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Santee Cooper account number
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Service address
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Payment amount
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Credit/debit card or bank account information
Your account number and monthly charges can be found printed on your paper bill.
Steps to Pay by Phone
Follow these simple steps to pay your Santee Cooper bill by phone:
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Call 888-798-3785
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Enter your Santee Cooper account number when prompted
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Select your payment amount when prompted
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Provide credit/debit card or bank account details
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Follow prompts to confirm and submit payment
Your payment will process automatically within 24 hours. You’ll receive a confirmation number at the end.
Phone Payment Convenience Fees
Santee Cooper charges convenience fees for paying by phone with a card:
- $2.50 fee for residential customers
- $12.95 fee for commercial customers
There is no fee for paying by electronic check from your bank account.
Payment Assistance Options
If you are struggling to pay your Santee Cooper utility bill, they offer several financial assistance programs:
- Payment arrangements
- Balance extensions
- Past due balance assistance
- Low-income bill discounts
Call 800-804-7424 to discuss bill help. Their team can find the right solution for your situation.
Pay by Phone for Fast Service
Paying your Santee Cooper bill by phone is quick, easy and secure. Just call the bill pay number anytime and follow the voice prompts. In minutes, your payment will be processed and posted to your account, helping you maintain uninterrupted utility services.
Pick Your Due Date
Choose the date that fits your budget.
See multiple accounts on one bill.
Need more time paying your bill.
Make monthly expense planning easier with Budget Billing. Pay the same amount toward your electric bill every month.
Santee Cooper will review your past electricity use and project your average bill for the year. Your meter will still be read every month as usual and your bill will show the actual number of kilowatt-hours used each month.
We’ll review your usage at the end of the year and, if needed, settle the difference and adjust the next year’s average bill amount.
Apply or call 800-804-7424 to see if you qualify.
Extend Your Due Date
Request an extra 5 or 10 days to pay.
Why are energy bill skyrocketing for SCANA and Santee Cooper Customers?
FAQ
What is the phone number for Santee Cooper pay?
Why is my Santee Cooper bill so high?
Where is Santee Cooper located?
Does Santee Cooper have an app?
How do I pay my Santee Cooper Bill?
Have your payment drafted monthly from your checking account, savings account or credit card (fees apply) in one of these ways: Fill out the form on the back of your bill. Fill out the Auto Pay application and return it to a Santee Cooper retail office. If you need help paying your bill, please visit Payment Assistance.
How do I contact Santee Cooper?
Call 911 immediately if you are in an emergency situation. You can report an outage, downed powerline or other issue to us at 888-769-7688. Please include your account number, phone number and the last four digits of your Social Security number with your inquiry. Click here for more information on ways you can pay your Santee Cooper bill.
What payment options does Santee Cooper offer?
Santee Cooper offers a variety of payment options for your convenience. Our most popular payment feature is paying your bill fee-free by registering your account in My Energy Link (MEL), our customer self-service website.
How do I report a Santee Cooper outage?
You can report an outage, downed powerline or other issue to us at 888-769-7688. Please include your account number, phone number and the last four digits of your Social Security number with your inquiry. Click here for more information on ways you can pay your Santee Cooper bill. Learn more about becoming a Santee Cooper team member .
How much does Santee Cooper pay per ratepayer?
Even if every one of Santee Cooper’s 2.2 million current and former residential, commercial and industrial customers were to receive the entire settlement (attorneys are taking at least $78 million), each ratepayer would pay less than $200. However, this was an overestimation.
Will Santee Cooper customers receive a refund?
Judge Jean Toal gave her initial approval on Tuesday to an agreement that would provide refunds or rate credits to current and former Santee Cooper customers who were charged for the abandoned construction of two nuclear reactors at the V.C. Summer nuclear plant in Fairfield County.